At a Glance
- Tasks: Serve delicious food and drinks while creating a welcoming atmosphere for our community.
- Company: Join Brentford FC Community Sports Trust, a leader in community engagement through sport.
- Benefits: Earn £12.71 per hour with flexible hours and a chance to make a difference.
- Other info: Opportunity for personal growth and involvement in community initiatives.
- Why this job: Be part of a unique café that combines sport, nutrition, and social projects.
- Qualifications: Great communication skills and a passion for teamwork are essential.
The predicted salary is between 12.71 - 12.71 £ per hour.
- Job
- Title: Casual Clubhouse Social Café Team
- Member
Department: Core Reports to: Clubhouse Social General Manager Responsible for: Serving our Clubhouse customers Expected working hours: Minimum 8 Hours per week
Brentford FC Community Sports Trust With community work spanning three decades, Brentford FC Community Sports Trust has established itself as a pioneering organisation for the local community.
It uses the power of sport to educate, motivate and inspire people from all walks of life.
Working in partnership with Brentford FC, the Trust offers a portfolio of programmes in education, health, sports participation and community engagement.
The Trust has won the ‘Football League Community Club of the Year’ award four times and now employs more than 150 members of staff.
The Role We are looking for a passionate, hardworking Team member to serve our customers at our new Clubhouse Café at Gunnersbury Park.
The café is part of the new Community Sports hub at the site and will also double as a social and community space linking into community projects for all ages.
In this capacity you will work closely with all members of our new team.
We are partnering with the homeless charity Change Please to create a west London training hub.
Our founder partners in the project are The University of West London (UWL) and the Premier League and Professional Footballers Association Fund.
We are also linking up with the University to offer a range of immersive opportunities for their catering and business students.
This is a unique role as the usual aspects of a hospitality business will need to be balanced with the social and community programme.
This makes for an enriching role dealing with a range of people and organisations.
The Trust is a progressive, driven organisation with many facets.
The Clubhouse will become one of our key hubs, also working with our stadium hub.
This is a unique opportunity to combine sport and physical activity with nutrition and social projects.
Key Responsibilities
- Preparing and serving coffee and tea to high standards
- Serving healthy food and drinks efficiently and professionally
- Responding to customer orders, questions, and concerns in a warm and helpful manner
- Accurately handling payments
- Maintaining high standards of cleanliness, safety, and hygiene at all times
- Being knowledgeable about our Clubhouse menu
- Working collaboratively with other team members
- Helping to create outstanding guest experiences
- Carry out your role with passion and pride
- Food Safety/Regulations Adherence to HACCP and all other food safety regulations and COSHH regulations., ensuring the statutory requirements are met and all necessary records are maintained.
- Ensuring safe working with kitchen equipment and that all other health and safety procedures are followed.
- To maintain a clean, healthy and safe working environment in accordance to guidelines.
- Deal with customer feedback in a courteous, efficient and timely manner, monitoring and evaluating this feedback, making appropriate recommendations and acting for service improvements.
- People Management and Training Follow established protocols for data protection and privacy.
- Stay informed about safeguarding policies, procedures, and best practices.
- Collaborate with other team members and departments to create a cohesive approach to safeguarding.
- Participate in meetings and contribute to the development and improvement of safeguarding policies.
- Key Internal Relationships
- Clubhouse General Manager
- Clubhouse Assistant Manager
- Clubhouse Chef
- Trust Business Services Manager
- Key External Relationships
- Pizza Si
- Change please
- Brentford FC representatives
- Clubhouse Suppliers
Essential Criteria
- Good team player
- Successful and timely completion of all statutory e-learning requirements
- Personal Qualities: Excellent communication skills
- Works independently
- Organised and plans effectively.
- The ability to inspire others.
- Embraces Change
Inclusion Statement Brentford FCCST is an organisation which values and is passionate about diversity and inclusivity.
We welcome and encourage applications from qualified candidates, including those from underrepresented groups such as those from ethnically diverse backgrounds, women, those from the LGBTQ+ community and those with disabilities.
Should you require any workplace accommodations (also known as ‘reasonable adjustments), you will have the opportunity to let us know at the appropriate points in the hiring process.
Safeguarding Statement Brentford FCCST is committed to equality, the safeguarding and welfare of all children and adults at risk.
This responsibility is shared by all staff and volunteers at the club, safeguarding is everyone’s responsibility.
Staff will be required to undertake regular safeguarding training to enable and reinforce a proactive approach to safeguarding.
This role requires the post holder to apply all relevant policies and uphold the club’s commitment to safeguarding vulnerable people to ensure a safe environment for all.
This includes the timely reporting of any safeguarding concern to the safeguarding team.
We remind those barred from regulated activity that it is an offence to apply for such positions.
General Trust Accountabilities To ensure compliance with all relevant policies, including safeguarding, health and safety and safeguarding policies To ensure compliance with the Club’s Code of Conduct.
To ensure compliance with all relevant legal, regulatory, ethical and social requirements To build and maintain good working relationships both internally and externally, always maintaining a professional image when representing Brentford FC Community Sports Trust To keep confidential any information gained regarding the Trust and its personnel.
- To always maintain a flexible approach to work
- #J-18808-Ljbffr
BFC Community Sports Trust: Casual Clubhouse Social Cafe Team Member in London employer: Brentford FC Limited
Brentford FC is an exceptional employer that prioritises community, inclusion, and personal development within a vibrant environment. As an Academy Education Tutor, you will benefit from a supportive culture that encourages innovative teaching methods and offers opportunities for professional growth, all while working at our state-of-the-art training ground in west London. Join us in making a meaningful impact on students' lives as part of a diverse team committed to excellence and equity.
StudySmarter Expert Advice🤫
We think this is how you could land BFC Community Sports Trust: Casual Clubhouse Social Cafe Team Member in London
✨Get Involved in Local Events
Check out foodie festivals, farmers' markets, and local fairs in your area. These are perfect opportunities to meet restaurant owners and managers face-to-face, and they often look for part-time help during busy seasons.
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Connect with local hospitality groups on social media platforms like Facebook or Instagram. These communities frequently post about part-time job openings that aren’t advertised elsewhere, plus it’s a great way to engage with the food scene in your area!
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Don’t forget to check out the openings at Brentford FC Limited and apply directly through our website! We love seeing friendly faces and you’ll be surprised how many part-time roles pop up that may not be listed on job boards.
We think you need these skills to ace BFC Community Sports Trust: Casual Clubhouse Social Cafe Team Member in London
Some tips for your application 🫡
Show Off Your Service Skills:In the hospitality and food service industry, showcasing your customer service experience is key. Be sure to highlight relevant roles in your CV or cover letter where you’ve directly engaged with customers—this could be from previous waitressing, barista jobs, or any roles that involved teamwork and communication. You want to convince us at Brentford FC Limited that you can keep it cool under pressure!
Certifications Matter:If you’ve got any hospitality-related certifications—like food safety or first aid—definitely mention those! Including these credentials can set you apart from other applicants. It shows us that you're serious about the health and safety standards we maintain here at Brentford FC Limited.
Flexibility is Your Friend:Since this is a part-time role, we’re looking for someone who can work various shifts. In your application, it’s useful to outline your availability clearly. Make it easy for us to see when you can jump in and help out—this shows that you’re committed and ready to adapt!
Let Your Personality Shine:In hospitality, personality plays a vital role. Use your cover letter to share why you’re passionate about food service and what brings you joy in helping customers. A personal touch can make your application memorable and help us at Brentford FC Limited get a sense of who you are beyond your experience!
How to prepare for a job interview at Brentford FC Limited
✨Show Off Your People Skills
In hospitality, your ability to work with customers and team members is crucial. Be prepared to share stories that highlight your experience in handling customer service situations, especially any tricky ones. We want to hear how you turned a potentially negative experience into a positive one!
✨Know the Menu Inside Out
You might get quizzed on the menu items or asked about your favourite dishes. Brush up on any special offerings at Brentford FC Limited and demonstrate genuine enthusiasm for their food. This shows you’re not just looking for any job, but you’re genuinely excited about working with their team.
✨Flexibility is Key
As you're going for a part-time role, emphasise your availability and willingness to work various shifts. Mention any instances where you've gone above and beyond for scheduling or helped out during busy times. This flexibility can make you stand out from the crowd!
✨Role-Play Scenarios
Be ready for role-play scenarios during your interview! Employers love to see how you handle on-the-spot situations, like dealing with a dissatisfied customer or managing a specific request from a patron. Practising these scenarios with friends can help boost your confidence.
