Casual Safety Steward

Reporting: Head of Safety and Security

Location: Gtech Community Stadium

Salary: £16.92

Closing Date: 7 June 2026

Interview Date: 27th June 2026 (please note this is the only day interviews will be held on)

Applicants must upload evidence of a Level 2 or Level 3 Spectator Safety qualification (or confirmation of being in training) to be invited to interview.

The role of the Safety Steward

• To act in accordance with the general recommendations of the Guide to Safety at Sports Grounds (Green Guide) and the specific requirements of the Safety Certificate issued by the Local Authority under the Safety of Sports Ground Act 1975.

Main Accountabilities

• Ensure that you report for duty on time to sign in and report to your area in good time.
• Adhere to the Stadium dress code.
• Attend pre-match briefings and post-match debriefings, as required.
• Know the location of and be able to operate effectively, if safe to do so, the fire-fighting equipment at the ground.
• Know the location of the First Aid Rooms and any location of First Aiders in your stand.
• Be fully conversant with any emergency messages/announcements used to alert staff that an Emergency has arisen.
• Be capable of recognising potential fire hazards and suspect packages, reporting such findings immediately to an Area Manager, Safety Steward Supervisor, the Response Team Supervisor, the Deputy Safety Officer or the Safety Officer.
• Comply promptly with any instruction given in an emergency by an Area Manager, Safety Steward Supervisor, the Response Team Supervisor, the Deputy Safety Officer or the Safety Officer or a Police Officer.
• Monitor the spectators throughout the Stadium for signs of distress or overcrowding and take action in accordance with briefing instructions.
• Prevent overcrowding by ensuring the spectator limits in various parts of the Stadium are complied with and spectators sit in the designated area assigned by their ticket.
• Prevent spectators, as far as possible, from climbing fences and other structures and from standing on seats.
• Ensure that gangways and exits are kept clear at all times.
• Ensure you understand how the seating number and row numbers work in your designated area.
• Know where and how to use the nearest emergency phone.
• Staff all entrances and exits.
• Remain at your allocated post as instructed unless authorised or ordered to do otherwise by an Area Manager, Safety Steward Supervisor, the Response Team Supervisor, the Deputy Safety Officer or the Safety Officer.
• Report to an Area Manager, Safety Steward Supervisor, the Response Team Supervisor, the Deputy Safety Officer or the Safety Officer any damage which is likely to pose a threat to safety e.g. damaged seats.
• Recognise any safeguarding issues and report them to the Stand Manager or by the emergency phone to the Event Control.
• Not use their phones to access social media during their shift.
• Assist in the prevention of a pitch incursion/invasion.
• Assist as required in the evacuation of the Stadium.
• Assist in the identification of spectators who are banned from the stadium or who do not possess tickets or who are in possession of forged tickets.
• Assist in the prevention of breaches of the Ground Regulations.
• Know how to identify an unattended package or bag using the H.O.T.S process.
• Develop an excellent knowledge of the geographical layout of the Stadium in which you are employed, in particular its entry and exit routes and to know the emergency evacuation messages as relevant to all areas of the stadium.

Person Specification - Essential Characteristics

• Previous experience of managing spectators at sporting events either as a Safety Steward or in another acceptable capacity is preferable but not essential as training is a legal requirement and will be provided.
• Must be able to communicate calmly and effectively with the Area Manager, Safety Steward Supervisor, the Response Team Supervisor, the Deputy Safety Officer and the Safety Officer when under duress.
• Must be able to communicate with spectators, customers and staff at all levels, at all times particularly under hostile and challenging circumstances.
• Must have good people management skills.
• Must be able to provide basic Emergency First Aid or know how and who to contact in the event of identifying someone in need of first aid.
• Good Customer Care skills would be advantageous.
• Must be able to work as part of a team.
• Must have an NVQ Level 2 in Spectator Safety.
• All applicants must be available to work weekends and evenings and commit to being available between August and May.

General Club Accountabilities

• To comply with all Club policies, including health and safety, data regulations and other legal, ethical and social requirements.
• To build and maintain good working relationships while maintaining a professional image.
• To keep confidential any information gained regarding the Club and its personnel.
• To always maintain a flexible approach to work.

Inclusion Statement

Brentford FC is proud to be an organisation that values equity, diversity and inclusion. We strive to create a culture that celebrates difference and ensures fairness, safety, representation, and belonging. We recognise that some groups remain underrepresented in our workforce and are actively working to change this. As part of that commitment, we strongly encourage applications from people of all backgrounds — particularly those from ethnically diverse communities, women, LGBTQ+ individuals, and disabled people. We’re committed to a fair and inclusive recruitment process, with all decisions made based on merit and suitability — regardless of background or protected characteristic. Should you be selected for interview, we welcome the opportunity to discuss any specific arrangements, accommodations or reasonable adjustments you may require to be made.

Safeguarding Statement

Brentford FC is fully committed to promoting equality, and to safeguarding the welfare of all children and adults at risk. Safeguarding is everyone’s responsibility and is a core part of the Club’s culture. All staff and volunteers share a collective duty to create and maintain a safe and supportive environment, both on and off the field. To ensure this, all staff are required to complete regular safeguarding training appropriate to their role. This training supports a proactive and informed approach to safeguarding practice. The successful candidate will be expected to understand, adhere to, and actively uphold all relevant safeguarding policies and procedures. This includes recognising signs of abuse or harm, responding appropriately, and reporting any concerns in a timely manner to the Club’s Safeguarding Team. Brentford FC operates safer recruitment practices. We remind individuals that it is a criminal offence for a person barred from engaging in regulated activity to apply for a role that involves such activity.