At a Glance
- Tasks: Support income management and improve resident outcomes in a dynamic housing service.
- Company: Join Brent's innovative Housing Service focused on community impact.
- Benefits: Enjoy up to 33 days leave, flexible working, and excellent pension contributions.
- Other info: Brent values diversity and offers support for all applicants.
- Why this job: Make a real difference in residents' lives while developing your career.
- Qualifications: Experience in income recovery and strong communication skills required.
The predicted salary is between 30000 - 40000 £ per year.
The Housing Service is recruiting Income Project Officers to support the delivery of a proactive and customer-focused income management service across Brent. This is an exciting opportunity to join a developing service focused on improving income collection, tenancy sustainment, and resident outcomes.
Working closely with the Income Maximisation Manager and wider housing teams, you will support targeted projects and interventions aimed at maximising rental income and improving performance across a range of tenures and portfolios. You will manage complex arrears cases, support early intervention activity, and work collaboratively with residents and internal teams to achieve positive outcomes.
The role will involve delivering project-based work linked to rent recovery, welfare support, legal escalation, and tenancy sustainment. You will be expected to maintain accurate records, use housing management systems effectively, and ensure all work is carried out in line with relevant legislation, policies, and pre-action protocol.
The role requires someone who can work independently, manage competing priorities, and contribute to service improvements within a fast-paced housing environment.
We are looking for motivated and solution-focused individuals with experience in income recovery, rent arrears management, or housing management within a social housing environment. You will have strong knowledge of welfare benefits, including Universal Credit, and an understanding of rent arrears recovery, the Pre-Action Protocol, and relevant housing legislation relating to tenancy, income, and housing management.
The successful candidates will:
- Have experience managing complex or high-risk arrears cases
- Be confident working with residents to achieve sustainable outcomes
- Have strong negotiation, communication, and problem-solving skills
- Be able to manage competing priorities and work across multiple projects
- Work effectively with internal teams and external partners
- Demonstrate strong attention to detail, particularly when managing arrears cases, maintaining records, and reviewing account information
- Maintain accurate records and use housing management systems confidently
- Be proactive in identifying opportunities to improve services and performance
- Demonstrate excellent customer service skills and a positive, can-do approach
You will be highly organised, self-motivated, and committed to delivering high-quality services that support residents while maximising income collection for the service.
Why join us? We know people achieve their best when they feel valued. At Brent, you'll benefit from:
- Up to 33 days annual leave (depending on length of service) plus bank holidays
- Excellent pension with generous employer contributions
- Hybrid and flexible working options available for most roles
- Supportive family-friendly policies for parents, guardians, and carers
- Health and wellbeing support, including access to eye test support and a 24/7 Employee Assistance Programme
- Financial support such as education sessions, childcare deposit loans, and season ticket loans
- Travel perks including affordable parking nearby, a Cycle to Work scheme, and great onsite facilities
- Learning and development opportunities to help you grow your career
- Access to My Brent Rewards with exclusive discounts on shopping, travel, leisure, and entertainment
Income Project Officers in Wembley employer: Brent Council
Brent is an exceptional employer that prioritises employee well-being and professional growth, offering up to 33 days of annual leave, a robust pension scheme, and flexible working arrangements. The supportive work culture fosters collaboration and innovation, allowing Income Project Officers to make a meaningful impact on residents' lives while benefiting from comprehensive health and wellbeing support and extensive learning opportunities. Join us in a dynamic environment where your contributions are valued and rewarded.
