At a Glance
- Tasks: Support the Rent Income Team with administrative tasks and resident enquiries.
- Company: Brent Council, committed to community support and diversity.
- Benefits: Up to 33 days leave, excellent pension, hybrid working, and health support.
- Other info: Join a supportive team with great growth opportunities and flexible working options.
- Why this job: Make a real difference in residents' lives while developing your career.
- Qualifications: Organised, motivated, with strong customer service and communication skills.
The predicted salary is between 34998 - 37134 £ per year.
Salary range: £34,998 - £37,134 p.a. incl. London weighting (plus fantastic benefits!)
Contract: Fixed term (24 months)
Hours of work: 36 hours per week
Location: Civic centre and other locations from time to time
The Housing Management Service is recruiting Income Assistants to support the Rent Income Team in delivering an effective and customer‑focused administrative service to residents across Brent.
Responsibilities
- Provide administrative support across a range of income management activities, including responding to resident enquiries and maintaining accurate records.
- Support tenancy sustainment activity and assist with the monitoring and management of rent accounts.
- Work closely with Income Project Officers, Area Tenancy Managers and wider Council services to deliver early intervention, resident support and positive community outcomes.
- Maintain accurate data, update housing management systems and ensure residents receive a professional, responsive and empathetic service.
Qualifications
- Organised, motivated individual who thrives in a busy environment with a strong commitment to customer service.
- Experience carrying out administrative duties and excellent communication skills.
- Ability to manage competing priorities effectively.
- Desirable: experience within housing management, income collection or social housing services.
Essential Skills
- Understanding of social housing and awareness of relevant housing legislation and welfare benefits.
- Strong organisational and administrative skills.
- Good attention to detail and accurate data entry skills.
- Experience using Microsoft Office and housing management systems.
- Confident communication with residents and colleagues.
- Proactive and positive approach to problem‑solving.
- Commitment to delivering high‑quality resident‑focused services.
Benefits
- Up to 33 days annual leave (depending on length of service) plus bank holidays.
- Excellent pension with generous employer contributions (LGPS).
- Hybrid and flexible working options available for most roles.
- Supportive family‑friendly policies for parents, guardians and carers.
- Health and wellbeing support, including eye test support and a 24/7 Employee Assistance Programme.
- Financial support such as education sessions, childcare deposit loans and season ticket loans.
- Travel perks including affordable parking, a Cycle to Work scheme and great on‑site facilities.
- Learning and development opportunities to help you grow your career.
- Access to My Brent Rewards with exclusive discounts on shopping, travel, leisure and entertainment.
Equality, Diversity and Inclusion
Brent Council values the diversity of its community and aims to have a workforce that reflects this. We encourage applications from all sections of the community and encourage all applicants to self‑identify their characteristics in the diversity survey. We are committed to safer recruitment and safeguarding and promote the welfare of children and young people; posts working with children, young people and vulnerable adults are subject to an Enhanced DBS check and other employment clearances. We are a disability‑confident employer and welcome applicants with all disabilities, including non‑visible disabilities and mental health conditions. We will interview any disabled applicant who meets the essential criteria and will make reasonable adjustments to the recruitment process if required.
Closing date: Sunday 28 June 2026 (23:59)
Income Assistant in Wembley employer: Brent Council
Brent Council is an exceptional employer, offering a supportive and inclusive work environment that prioritises employee wellbeing and professional growth. With generous benefits such as up to 33 days of annual leave, excellent pension contributions, and flexible working options, employees are empowered to thrive both personally and professionally while making a meaningful impact in the community.
StudySmarter Expert Advice🤫
We think this is how you could land Income Assistant in Wembley
✨Get Involved Locally
Dive into local volunteer opportunities or social initiatives. This not only beefs up your CV but also connects you with like-minded folks in nonprofits. Plus, it shows your passion for social impact, which is key for getting noticed by Brent Council.
✨Tap into Professional Networks
Join networks like the National Council for Voluntary Organisations (NCVO) or local charities to meet professionals in the sector. Attend events and workshops to build relationships and learn about potential openings at organisations like Brent Council.
✨Showcase Your Commitment
When prepping for interviews, be ready to speak about your personal connection to social issues. Dive into specific examples of how you’ve contributed to community projects – this will resonate with the mission-driven vibe at Brent Council.
✨Utilise Online Platforms
We’re all about making connections, so use platforms like Idealist and CharityJob to hunt for full-time roles. And of course, you should keep an eye on our website for exciting opportunities at Brent Council. Apply directly through us to stand out!
We think you need these skills to ace Income Assistant in Wembley
Some tips for your application 🫡
Show Your Passion for the Cause:In the nonprofit sector, it's super important to demonstrate genuine passion for the mission of Brent Council. Use your cover letter to showcase any personal experiences or volunteer work that connects you to their social impact initiatives. This emotional connection can really help your application stand out.
Highlight Relevant Experience:When crafting your CV, be sure to include any relevant projects or roles that showcase your skills in social impact. Whether it's community organising, fundraising, or advocacy, highlight what you've done and the difference it's made. Don’t just list tasks; quantify your achievements and the outcomes of your efforts.
Tailor Your Documents to the Role:For a full-time role like Income Assistant, ensure your CV and cover letter specifically address the responsibilities outlined in the job description. Use their language to describe your skills and experience, making it easy for the hiring team to see how you fit into their vision.
Emphasise Teamwork and Collaboration:Nonprofits thrive on teamwork, so make sure to emphasise your collaborative experiences. Whether you've worked in a team setting, partnered with community organisations, or facilitated group projects, highlight these experiences in your application. Show them you understand the importance of working alongside diverse individuals to achieve shared goals.
How to prepare for a job interview at Brent Council
✨Show Your Passion for Social Change
When we’re prepping for interviews in the nonprofit space, it's vital to demonstrate our genuine passion for social impact. Be ready to discuss not just your skills and experiences but also why you care about the mission of Brent Council. Sharing personal stories or insights can really make us stand out.
✨Highlight Project Experience
We should focus on specific projects we've worked on that align with the goals of social impact. Whether that’s a community initiative, volunteering, or a class project, having solid examples that showcase our role and the outcomes will resonate well with the interviewers.
✨Familiarity with Relevant Tools and Practices
Let’s brush up on tools and methodologies commonly used in the nonprofit sector, like project management software or outcome measurement frameworks. Being able to speak fluently about these will show that we’re not just passionate but also knowledgeable and ready to hit the ground running.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that evaluate our problem-solving skills in real-world social issues. Think about how we’d handle challenges in the nonprofit environment and prepare stories that demonstrate our critical thinking and adaptability. Role-playing with a friend could help us feel more confident!
