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- Tasks: Provide tailored advice to resolve housing issues for customers.
- Company: Brent Council, committed to diversity and community support.
- Benefits: Up to 33 days leave, excellent pension, hybrid working, and health support.
- Why this job: Make a real difference in people's lives while growing your career.
- Qualifications: Strong understanding of housing legislation and excellent communication skills.
- Other info: Dynamic role with opportunities for personal and professional development.
The predicted salary is between 44685 - 48003 £ per year.
Salary range: £44,685 - £48,003 p.a. inc. London weighting
Contract: Permanent
Hours of work: 36 hours per week
Location: Civic centre and other locations from time to time
This is a customer-facing role which means direct contact with customers with a view to providing a tailor-made advice service on the best way of resolving customers' housing issues. The successful candidate’s day-to-day duties will involve assessing, investigating, and verifying customers’ housing needs under part 6 of the housing act 1996 and managing a large caseload on customers on the Housing Register. This role will include carrying out home visits, telephone duties and office interviews to determine customers' housing needs.
We are looking for a dynamic, hardworking and focused individual who takes pride in delivering excellent services. Also able to work proactively, is highly motivated and ready for a new challenge. The ideal candidate will also have drive, resilience and enthusiasm with a strong background of core legislations. They should have the ability to effectively plan, organise and manage conflicting priorities in line with the demands of customers on the housing register, as well as the ability to work as part of a team and make effective links with a range of professionals and services.
Key Points for Candidates
- A good understanding of the relevant housing legislations and policies related to the role
- Ability to communicate clearly and concisely, orally and in writing with a wide range of people, including customers, councillors, MPs and other advocate agencies.
- A ‘Can do’ positive approach to work with the ability of finding creative ways of delivering results which go beyond what is expected wherever possible.
- Problem solving and decision making - ability to deal with complex cases and situations within a busy environment and achieve positive outcomes.
Our Offer to You
- Up to 33 days annual leave (depending on length of service) plus bank holidays
- Excellent pension with generous employer contributions (LGPS)
- Hybrid and flexible working options available for most roles
- Supportive family-friendly policies for parents, guardians, and carers
- Health and wellbeing support, including access to eye test support and a 24/7 Employee Assistance Programme
- Financial support such as education sessions, childcare deposit loans, and season ticket loans
- Travel perks including affordable parking nearby, a Cycle to Work scheme, and great onsite facilities
- Learning and development opportunities to help you grow your career
- Access to My Brent Rewards with exclusive discounts on shopping, travel, leisure, and entertainment
If you are interested in applying for this job, please start by clicking the "Apply Now" button below. You must provide a supporting statement as part of your application that clearly shows how you meet the criteria on the Person Specification. We will accept a CV in support of your application; however, you should still provide a supporting statement.
Brent Council values the diversity of its community and aims to have a workforce that reflects this and therefore encourages applications from all sections of the community. We positively encourage all applicants to self-identify their characteristics in the diversity survey section in the application. We are committed to safer recruitment and safeguarding and promoting the welfare of children and young people and expect all staff and volunteers to share this commitment. Applicants should be aware that posts working with children, young people and vulnerable adults are subject to an Enhanced DBS check as well as other employment clearances.
Brent has a positive approach to flexible working. As a disability confident employer, Brent welcomes applications from people with all disabilities, including “non-visible” disabilities and mental health conditions. We will interview any disabled applicant who meets the essential criteria. If you require reasonable adjustments to be made to any part of the recruitment process due to your disability, please contact us.
Housing Resolutions Project Officer in Wembley employer: Brent Council
Contact Detail:
Brent Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housing Resolutions Project Officer in Wembley
✨Tip Number 1
Get to know the company and its values before your interview. This way, you can tailor your responses to show how you align with their mission. Plus, it’ll help you ask insightful questions that demonstrate your genuine interest.
✨Tip Number 2
Practice your communication skills! Since this role is customer-facing, being able to articulate your thoughts clearly is key. Try role-playing common scenarios with a friend to boost your confidence.
✨Tip Number 3
Showcase your problem-solving abilities during the interview. Think of examples from your past experiences where you tackled complex issues and achieved positive outcomes. This will highlight your capability to handle the demands of the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Housing Resolutions Project Officer in Wembley
Some tips for your application 🫡
Show Us Your Understanding: Make sure to highlight your knowledge of housing legislation and policies in your application. We want to see that you understand the ins and outs of the role and can apply this knowledge to real-world situations.
Craft a Compelling Supporting Statement: Your supporting statement is your chance to shine! Use it to clearly demonstrate how you meet the criteria outlined in the Person Specification. Be specific and give examples of your past experiences that relate to the job.
Communicate Clearly: Since this is a customer-facing role, we need to see that you can communicate effectively. Make sure your written application is clear, concise, and free of jargon. Show us you can connect with a wide range of people!
Apply Through Our Website: Don’t forget to apply through our website! It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it gives you access to all the details about the position and our fantastic benefits.
How to prepare for a job interview at Brent Council
✨Know Your Housing Legislation
Make sure you brush up on the relevant housing legislations and policies before your interview. Being able to discuss these confidently will show that you understand the framework within which you'll be working, and it demonstrates your commitment to the role.
✨Practice Your Communication Skills
Since this is a customer-facing role, practice clear and concise communication. You might want to role-play common scenarios with a friend or family member, focusing on how to explain complex housing issues in simple terms. This will help you feel more prepared and articulate during the interview.
✨Showcase Your Problem-Solving Abilities
Prepare examples of how you've dealt with complex cases in the past. Think about specific challenges you've faced and how you resolved them. This will highlight your decision-making skills and your ability to achieve positive outcomes, which are crucial for this position.
✨Demonstrate Teamwork and Collaboration
Be ready to discuss how you've worked effectively as part of a team in previous roles. Highlight any experiences where you've made connections with other professionals or services, as this will show that you can build relationships and work collaboratively to support customers.