At a Glance
- Tasks: Provide housing advice and assistance to resolve customer housing difficulties.
- Company: Brent Council, a vibrant and diverse London borough.
- Benefits: Up to 33 days annual leave, excellent pension, and hybrid working options.
- Other info: Join a team committed to diversity and community welfare.
- Why this job: Make a real difference in people's lives while working in a supportive environment.
- Qualifications: Knowledge of homelessness legislation and strong customer service skills.
The predicted salary is between 42060 - 44685 £ per year.
Salary range: £42,060 - £44,685 p.a. inc. London weighting
Contract: 3 x Permanent, 3 x Fixed - Term (3 months)
Hours of work: 36 hours per week
Location: Civic centre and other locations from time to time
Brent is a tremendously vibrant London borough where the iconic arch of Wembley Stadium dominates the skyline. Spanning both inner and outer London, it is a borough of huge contrasts in terms of its economic, environmental, ethnic and social make up. Brent’s diversity is evident to all who visit our borough and our long history of ethnic and cultural diversity has created a place that is truly unique and valued by those who live and work here. The council is pursuing a far-reaching transformation agenda that better meets the needs of our community so it is an exciting time to join us.
The Post
This is a customer-facing role requiring direct contact with customers to provide housing advice and assistance to help resolve their housing difficulties. You will manage a high-volume caseload and provide an agile and responsive service to households where the Council has accepted the main homelessness duty under Part 7 of the Housing Act 1996. You will manage cases from the point of duty acceptance through to the provision of suitable accommodation or discharge of duty. You will provide customers with clear, accurate, and tailored housing advice in line with current legislation, policy, and corporate procedures. You will work closely with internal departments and external agencies to achieve positive housing outcomes and make effective use of temporary accommodation resources. The role will also involve carrying out home visits, office interviews, and telephone duties, maintaining accurate case records, and managing complex housing cases within a fast-paced frontline environment.
The Person
We are seeking a proactive and motivated individual with a strong commitment to delivering a high-quality, customer-focused service. You will be resilient, adaptable, and able to work effectively within a fast-paced frontline housing environment, maintaining professionalism and a solution-focused approach when managing complex and competing demands. The ideal candidate will have a strong working knowledge of homelessness legislation and housing policy, alongside the ability to effectively plan, organise, and prioritise a high-volume workload whilst maintaining excellent customer service. You will be confident in managing complex and sensitive cases, working collaboratively with colleagues and partner agencies, and applying a solution-focused approach to achieve positive outcomes for customers.
Benefits
- Up to 33 days annual leave (depending on length of service) plus bank holidays
- Excellent pension with generous employer contributions (LGPS)
- Hybrid and flexible working options available for most roles
- Supportive family-friendly policies for parents, guardians, and carers
- Health and wellbeing support, including access to eye test support and a 24/7 Employee Assistance Programme
- Financial support such as education sessions, childcare deposit loans, and season ticket loans
- Travel perks including affordable parking nearby, a Cycle to Work scheme, and great onsite facilities
- Learning and development opportunities to help you grow your career
- Access to My Brent Rewards with exclusive discounts on shopping, travel, leisure, and entertainment
Closing date: Wednesday 3 June 2026 (23:59)
Brent Council values the diversity of its community and aims to have a workforce that reflects this and therefore encourages applications from all sections of the community. We positively encourage all applicants to self-identify their characteristics in the diversity survey section in the application. We are committed to safer recruitment and safeguarding and promoting the welfare of children and young people and expect all staff and volunteers to share this commitment. Applicants should be aware that posts working with children, young people and vulnerable adults are subject to an Enhanced DBS check as well as other employment clearances. As a disability confident employer Brent welcomes applications from people with all disabilities, including “non-visible” disabilities and mental health conditions. We will interview any disabled applicant who meets the essential criteria. If you require reasonable adjustments to be made to any part of the recruitment process due to your disability, please contact us on recruitment@brent.gov.uk.
Housing Resolutions Officer in Wembley employer: Brent Council
Brent Council is an exceptional employer, offering a vibrant work environment in one of London's most diverse boroughs. With a strong commitment to employee wellbeing, the council provides generous annual leave, excellent pension contributions, and flexible working options, all while fostering a culture of support and professional growth. Joining Brent means being part of a transformative agenda that prioritises community needs and values diversity, making it a rewarding place to build a meaningful career in housing services.
StudySmarter Expert Advice🤫
We think this is how you could land Housing Resolutions Officer in Wembley
✨Tip Number 1
Get to know Brent Council and its community! Research their values, recent projects, and the specific challenges they face in housing. This will help you tailor your approach during interviews and show that you're genuinely interested in making a difference.
✨Tip Number 2
Practice your interview skills with a friend or family member. Focus on common questions related to housing legislation and customer service. The more comfortable you are, the better you'll perform when it counts!
✨Tip Number 3
Network with current or former employees of Brent Council. They can provide insider tips on the interview process and what it's like to work there. Plus, it shows your commitment to understanding the organisation!
✨Tip Number 4
Apply through our website for a smoother process! It’s the best way to ensure your application gets noticed. Plus, you’ll have access to all the latest job openings and updates directly from us.
We think you need these skills to ace Housing Resolutions Officer in Wembley
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the Housing Resolutions Officer role. We want to see how you can bring your unique flair to our team!
Showcase Your Customer Service Skills:Since this is a customer-facing role, it's crucial to demonstrate your commitment to providing top-notch service. Share examples of how you've successfully helped customers in the past – we love a good success story!
Be Clear and Concise:When writing your application, keep it straightforward and to the point. We appreciate clarity, so make sure your key points stand out and are easy to read. No one likes wading through long paragraphs!
Apply Through Our Website:We encourage you to submit your application via our website for a smoother process. It’s the best way to ensure your application gets into the right hands quickly. Plus, it’s super easy!
How to prepare for a job interview at Brent Council
✨Know Your Legislation
Make sure you brush up on homelessness legislation and housing policy before the interview. Being able to discuss relevant laws and how they apply to the role will show that you're not just interested, but knowledgeable about the field.
✨Showcase Your Customer Service Skills
Since this role is customer-facing, prepare examples of how you've provided excellent customer service in the past. Think about specific situations where you resolved issues or helped clients navigate complex problems.
✨Demonstrate Your Organisational Skills
With a high-volume caseload, it's crucial to show that you can manage your time effectively. Be ready to discuss how you prioritise tasks and keep track of multiple cases without compromising on quality.
✨Prepare for Scenario Questions
Expect to be asked how you would handle specific scenarios related to housing difficulties. Practise articulating your thought process and solution-focused approach to demonstrate your problem-solving abilities.
