At a Glance
- Tasks: Log and manage casework, ensuring clear responses and positive outcomes for customers.
- Company: Brent Council, dedicated to serving the community in London.
- Benefits: Hybrid working, competitive salary, and opportunities for professional growth.
- Other info: Join a supportive team focused on continuous improvement and impact.
- Why this job: Make a real difference in your community while developing valuable skills.
- Qualifications: Strong organisational skills and a passion for customer service.
The predicted salary is between 30000 - 40000 £ per year.
Brent Council in London seeks a Casework Support Officer to join our Complaints and Casework Team.
You will log, triage and assign casework – primarily complaints and enquiries – to managers and officers across the Council, ensuring clear, accurate responses and strong outcomes for customers.
You will work within the Democratic and Corporate Governance department, maintaining records, monitoring progress and helping identify improvements to strengthen how we manage and respond to casework.
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Casework Support Officer — Hybrid & Impactful Service in Wembley employer: Brent Council
Brent Council is an exceptional employer, offering a supportive and culturally diverse environment for Educational Psychologists. With generous benefits such as up to 33 days of annual leave, excellent pension contributions, and the flexibility of hybrid working, employees are encouraged to grow professionally while making a meaningful impact on the lives of children and families in Greater London.
