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- Tasks: Manage tenancies and support residents in a vibrant London borough.
- Company: Brent Council, committed to community transformation and diversity.
- Benefits: Generous annual leave, excellent pension, hybrid working, and health support.
- Other info: Join a supportive team that values diversity and personal growth.
- Why this job: Make a real difference in residents' lives while developing your career.
- Qualifications: Experience in social housing and strong customer service skills required.
The predicted salary is between 42060 - 48003 ÂŁ per year.
Salary range: ÂŁ42,060- ÂŁ48,003 p.a. inc. London weighting
Contract: Permanent
Hours of work: 36 hours per week
Location: Civic centre and other locations from time to time
Brent is a tremendously vibrant London borough where the iconic arch of Wembley Stadium dominates the skyline. Spanning both inner and outer London, it is a borough of huge contrasts in terms of its economic, environmental, ethnic and social make up. Brent’s diversity is evident to all who visit our borough and our long history of ethnic and cultural diversity has created a place that is truly unique and valued by those who live and work here.
The council is pursuing a far-reaching transformation agenda that better meets the needs of our community so it is an exciting time to join us.
The Housing Management Service is looking for a new Area Tenancy Manager to bring their experience in Housing Management to support residents on a patch of properties, managing end-to-end tenancies and helping Brent to deliver high quality services to our residents.
The Post
As an Area Tenancy Manager (Housing Officer), you’ll manage the end-to-end tenancies for a patch of social housing tenants. You will have the opportunity to develop detailed knowledge across various areas of tenancy management, including voids, lettings, income and arrears, anti-social behaviour (ASB), and providing holistic, person-centred support. With a consistent housing patch, you’ll improve the quality and perception of the Housing Management Service. You’ll work with services across the Council to ensure vulnerable tenants have access to services they need, and Brent’s estates and homes are good quality, safe, and secure. You will also uphold the guidelines set out by the Social Housing Regulation Act 2023, demonstrating a commitment to improving standards and ensuring the safety and quality of our social housing in compliance with this critical legislation.
The Person
We’re looking for resilient individuals who thrive in dynamic environments and are not afraid of hard work. You should have a great sense of humour, team spirit, and strong customer service skills with a focus on empathy and tenant satisfaction. Knowledge of local authority statutory and support services related to housing, awareness of relevant housing legislation and welfare benefits, and excellent organisational and IT skills are essential. You will have experience in the Social Housing sector and be motivated by delivering high quality services to our tenants. You will excel in this role if you are committed to making a difference, can work independently, and are eager to learn and develop your career.
We know people achieve their best when they feel valued. At Brent, you’ll benefit from:
- Up to 33 days annual leave (depending on length of service) plus bank holidays
- Excellent pension with generous employer contributions (LGPS)
- Hybrid and flexible working options available for most roles
- Supportive family-friendly policies for parents, guardians, and carers
- Health and wellbeing support, including access to eye test support and a 24/7 Employee Assistance Programme
- Financial support such as education sessions, childcare deposit loans, and season ticket loans
- Travel perks including affordable parking nearby, a Cycle to Work scheme, and great onsite facilities
- Learning and development opportunities to help you grow your career
- Access to My Brent Rewards with exclusive discounts on shopping, travel, leisure, and entertainment
To learn more about our benefits, visit Our offer to you.
Additional Information
Brent Council values the diversity of its community and aims to have a workforce that reflects this and therefore encourages applications from all sections of the community. We positively encourage all applicants to self-identify their characteristics in the diversity survey section in the application. We are committed to safer recruitment and safeguarding and promoting the welfare of children and young people and expect all staff and volunteers to share this commitment. Applicants should be aware that posts working with children, young people and vulnerable adults are subject to an Enhanced DBS check as well as other employment clearances.
Brent has a positive approach to flexible working. As a disability confident employer, Brent welcomes applications from people with all disabilities, including “non-visible” disabilities and mental health conditions. We will interview any disabled applicant who meets the essential criteria. If you require reasonable adjustments to be made to any part of the recruitment process due to your disability, please contact us on recruitment@brent.gov.uk.
Area Tenancy Manager in Wembley employer: Brent Council
Contact Detail:
Brent Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Area Tenancy Manager in Wembley
✨Tip Number 1
Network like a pro! Get out there and connect with people in the housing sector. Attend local events, join online forums, or even hit up social media groups. The more people you know, the better your chances of landing that Area Tenancy Manager role.
✨Tip Number 2
Prepare for interviews by researching Brent Council and its housing initiatives. Show them you’re not just another candidate; demonstrate your passion for improving tenant services and your understanding of local challenges. We want to see that you care!
✨Tip Number 3
Practice your responses to common interview questions. Think about how your experience aligns with managing tenancies, dealing with ASB, and supporting vulnerable tenants. We all know practice makes perfect, so get a friend to help you out!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the team at Brent and making a difference in the community.
We think you need these skills to ace Area Tenancy Manager in Wembley
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight your experience in housing management. We want to see how your skills align with the role of Area Tenancy Manager, so don’t hold back on showcasing your relevant achievements!
Show Your Personality: We love a good sense of humour and team spirit! Let your personality shine through in your written application. Share anecdotes or experiences that demonstrate your customer service skills and empathy towards tenants.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and structure your thoughts logically. This will help us easily understand your qualifications and how you can contribute to our vibrant community.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Brent Council
✨Know Your Stuff
Make sure you brush up on your knowledge of housing management, especially around tenancy laws and the Social Housing Regulation Act 2023. Being able to discuss these topics confidently will show that you're serious about the role and understand the challenges faced in the sector.
✨Show Your Empathy
As an Area Tenancy Manager, you'll be working closely with tenants. Prepare examples of how you've provided person-centred support in previous roles. Highlighting your customer service skills and ability to empathise with residents will set you apart from other candidates.
✨Demonstrate Team Spirit
Brent values teamwork, so be ready to share experiences where you've collaborated effectively with others. Discuss how you’ve worked with different services to improve tenant satisfaction or resolve issues, showcasing your ability to thrive in a dynamic environment.
✨Ask Thoughtful Questions
Prepare some insightful questions about the council's transformation agenda and how the Housing Management Service plans to meet community needs. This shows your genuine interest in the role and helps you understand how you can contribute to Brent’s goals.