We are seeking a diligent and customer-focused experienced PCN Appeals Officer to join our Parking Services team. This important role involves reviewing and responding to representations and appeals relating to Penalty Charge Notices (PCNs), ensuring that each case is handled efficiently, fairly and in accordance with statutory guidance, relevant legislation and established procedures. The postholder will also be responsible for supporting the debt registration and enforcement processes. In this role, you will:
- Review and assess representations against PCNs, applying relevant legislation, policies, and procedures.
- Communicate clearly and professionally with members of the public, providing accurate information and guidance regarding parking enforcement and representations.
- Prepare written responses to representations, ensuring clarity, accuracy, and consistency.
- Maintain detailed records of all representations and decisions using company systems.
- Liaise with internal teams and external agencies as required to gather information and resolve cases.
- Contribute to the continuous improvement of the representations process, identifying opportunities for efficiency or enhanced customer service. Proven experience of processing representations is essential
- Strong written and verbal communication skills.
- Excellent attention to detail and ability to interpret legislation and policy.
- Ability to handle sensitive situations with tact and professionalism.
- IT literate, with experience using databases and Microsoft Office. Job Description Salary range: £34,998 - £37,692 p.a. inc. London weighting Contract: Permanent Hours of work: 36 hours per week Location: Civic Centre
- Fair Outcome, Every Time
- Making Every Decision Count
- Accuracy, Fairness, Service
- Take the next step in your career at Brent
- Bring your skills to a borough that is ambitious, diverse and forward-looking, Why join us? We know people do their best work when they feel valued, supported and able to grow. At Brent, you will benefit from:
- 27 days' annual leave, rising with length of service, plus bank holidays
- Local Government Pension Scheme with generous employer contributions
- Hybrid and flexible working options available for most roles
- Supportive family-friendly policies, including carers' leave, paternity leave and compassionate leave for eligible employees
- Health and wellbeing support, including eye test support and a 24/7 Employee Assistance Programme
- Financial wellbeing support, including education sessions, childcare deposit loans and season ticket loans
- Travel support, including affordable parking nearby, a Cycle to Work scheme and onsite facilities
- Learning and development opportunities to support your career
- Access to My Brent Rewards with exclusive discounts on shopping, travel, leisure and entertainment
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Appeals Officer in Wembley employer: Brent Council
Brent Council is an exceptional employer, dedicated to fostering a supportive and inclusive work environment for its employees. With a strong focus on professional development, staff are encouraged to grow their skills while making a meaningful impact in the community by supporting families and children with complex needs. The collaborative culture within the Early Years Inclusion Support Team ensures that every team member feels valued and empowered to contribute to the well-being of the borough's youngest residents.
