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- Tasks: Support residents with complex needs in a residential setting, helping them achieve personal goals.
- Company: Join Social Interest Group, a not-for-profit transforming lives through empowering support across London and beyond.
- Benefits: Enjoy 25 days annual leave, training opportunities, mental health support, and employee discounts.
- Why this job: Make a real difference in people's lives while working in a compassionate and inclusive environment.
- Qualifications: Passion for supporting vulnerable individuals; experience with complex needs is a plus.
- Other info: Flexible working patterns and a commitment to inclusivity are key aspects of our culture.
The predicted salary is between 30000 - 42000 £ per year.
Location:Face to face service based in Royal Borough of Kensington and Chelsea (RBKC), the service is a short walk from Ladbroke Grove (Circle and Hammersmith) station. Unfortunately, this service does not have step free access.
Shift Pattern:37.5 hours per week Monday to Friday on a rota basis between 09:00 – 17:00 and 13:00 – 21:00. You may be required to work bank holidays and evenings as required.
About the role
We are seeking a compassionate and dedicated Support Mentor to join our team based in RBKC to support our residents who have multiple and complex needs which could include mental health, substance use, homelessness, and/or offending backgrounds. You will support in providing our residents with the support needed to help them overcome their personal barriers, and achieve their goals in a person centred approach. You will work within a residential setting, creating a safe and comfortable space which our residents can call their homes during their time within the service. The role includes:
- Supporting residents with daily tasks
- Holding a caseload, conducting key work sessions which are personable to their needs
- Carry out regular welfare checks, safeguarding checks, and general living checks
- Encourage residents to take part in activities and events
- Keep support plans up to date on a regular basis
- Work closely with the rest of the team to provide overall excellent service delivery, this may mean also supporting with their caseloads, and other tasks as necessary
- Carry out general housing management support
About you
We\’re looking for someone who has a true passion to support those who have multiple and complex needs, with a drive to help support those who suffer with homelessness, mental health, and substance use. You will be able to build rapport and trusting relations in a professional setting, and able to build positive outcomes. You will have an adaptable and flexible approach to helping others, with an understanding that each individual has different levels and types of support needs.
- Experience of working with people of complex backgrounds and/or a good understanding of the sector, particularly around multiple and complex needs
- Ability to show empathy and compassion to our residents, and different challenges they face
- Ability to use, learn and adapt to IT at an intermediate level, including Microsoft and other software programs
- Ability and willingness to show flexibility of working patterns, responding to the needs of the service and residents
- Ability to promote the service and provide outreach-based provision, with an ability to liaise and work effectively in partnership with stakeholders
- Understanding of the different needs people with multiple and complex needs have and be aware of the social marginalisation that can be attached to people who face personal challenges
- Alignment with our values of Ambition, Empowerment, Inclusivity, and Transparency
Please refer to the JDPS attached for more details on the vacancy and our requirements/key criteria.
What we offer
- 25 days (Full time equivalent) annual leave, increasing with the length of service
- Training and Development, including access to courses, upskilling, and progression plans
- Employee Assistance Programme, including counselling
- Reflective Practice regular sessions with a therapist provided by an external provider to support Mental Health and Wellbeing at work
- Eligibility to register with Blue Light Discount Card
- Life Assurance Scheme
- Annual Staff Awards
- Be part of an organisation which believes good care and support improves lives.
- Join an organisation with a mission to empower people who are marginalised by building powerful partnerships and creative solutions that bridge gaps in provision and aid recovery, reablement and resettlement.
We value and celebrate the unique backgrounds, perspectives and experiences of all of our employees. We have a team of staff ambassadors who volunteer to actively support us in fortifying our organisational value of Inclusivity. They embrace this unique opportunity to deliver awareness, events, and developments to our organisation to support us in ensuring our value of Inclusivity is embedded throughout the organisation.
SIG actively encourages applications from individuals from a diverse range of backgrounds, particularly lived experience; Naturally, we approach any emerging issues with empathy and sensitivity.
About Social Interest Group (SIG)
SIG is a not-for-profit organisation providing thousands of people with good-quality support and care in residential, drop-in centres, community floating support settings, probation settings, and hospitals. We do so across London, Brighton, Bedfordshire, Luton, Kent and Liverpool. Our goal is to transform lives through empowering change.
Want to know how we work? Watch our short Theory of Change video to see how we support people towards a brighter future:Theory of Change Further details can be found on our website here:Theory of Change – Social Interest Group – Social Interest Group .
ADDITIONAL INFORMATION
Please note that this job advert may close early due to screening applications on an ongoing basis. We advise applying as soon as possible for your application to be taken into consideration at the early stages.
Please note that as part of our process, we complete an enhanced DBS check, some roles may require further vetting. We encourage applicants from all backgrounds. If you have any questions regarding this, please contact us on the details below.
For Recruitment related enquiries, or if you need support with making your application for example due to learning needs or a disability, please emailrecruitment@socialinterestgroup.org.uk or call our central office on020 3668 9270 to request a call back. Please note that this will take you through to our Central Administration team, who will then communicate your enquiry with us and we will arrange to call you back.
Unfortunately, we are unable to provide sponsorship, please ensure you have full right to work in the UK prior to applying to our positions.
Additional information on our company policies including Gender Pay, Equality and Diversity, Company Benefits and our Candidate Privacy Policy can be found on ourwebsite .
How to apply
How to apply
Apply online:https://candidate.socialinterestgroupcareers.org.uk/280586BTW
Documents
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Support Mentor employer: Brent Council
Contact Detail:
Brent Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Support Mentor
✨Tip Number 1
Familiarise yourself with the specific challenges faced by individuals with multiple and complex needs. Understanding these issues will help you connect better with potential colleagues and demonstrate your genuine passion for supporting residents.
✨Tip Number 2
Network with professionals in the sector, especially those who work in similar roles. Attend local events or workshops related to mental health and homelessness to build connections and gain insights that could be beneficial during your application process.
✨Tip Number 3
Research the Social Interest Group's values and mission thoroughly. Be prepared to discuss how your personal values align with theirs, particularly around inclusivity and empowerment, as this will show your commitment to their cause.
✨Tip Number 4
Prepare to showcase your adaptability and flexibility in previous roles. Think of specific examples where you've successfully adjusted your approach to meet the needs of individuals, as this is crucial for a Support Mentor position.
We think you need these skills to ace Support Mentor
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and requirements of the Support Mentor position. Tailor your application to highlight how your skills and experiences align with the needs of the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for supporting individuals with complex needs. Use specific examples from your past experiences to demonstrate your empathy, adaptability, and commitment to making a positive impact.
Highlight Relevant Experience: In your CV, emphasise any previous work or volunteer experience related to mental health, homelessness, or support services. Be sure to include any relevant training or qualifications that would make you a strong candidate.
Showcase Your Values: Align your application with the values of Ambition, Empowerment, Inclusivity, and Transparency. Mention how these values resonate with you and how you have embodied them in your previous roles or personal experiences.
How to prepare for a job interview at Brent Council
✨Show Your Compassion
As a Support Mentor, empathy is key. Be prepared to share examples of how you've supported individuals with complex needs in the past. Highlight your ability to build rapport and trust, as this will resonate well with the interviewers.
✨Demonstrate Flexibility
The role requires adaptability in working patterns. Discuss your willingness to work varied hours, including evenings and bank holidays, and provide examples of how you've adjusted to meet the needs of previous roles or projects.
✨Understand the Sector
Familiarise yourself with the challenges faced by individuals experiencing homelessness, mental health issues, and substance use. Being knowledgeable about these topics will show your commitment to the role and help you connect with the interviewers.
✨Highlight Teamwork Skills
Collaboration is essential in this role. Prepare to discuss how you've worked effectively within a team to deliver excellent service. Share specific instances where your contributions helped achieve positive outcomes for clients.
