At a Glance
- Tasks: Support Brent residents by managing income performance and arrears recovery.
- Company: Join Brent Council, a vibrant and diverse community-focused organisation.
- Benefits: Enjoy up to 33 days annual leave, excellent pension, and flexible working options.
- Other info: Be part of a supportive team with great learning and development opportunities.
- Why this job: Make a real impact in the community while developing your career in housing management.
- Qualifications: Experience in income recovery or housing management is essential.
The predicted salary is between 40182 - 42060 £ per year.
Salary range: £40,182- £42,060 p.a. inc. London weighting
Contract: Fixed term (24 Months)
Hours of work: 36 hours per week
Location: Civic centre and other locations from time to time
Support Brent residents while driving income performance in a fast‑paced role where your arrears recovery and tenancy sustainment expertise delivers real community impact. The Housing Service is recruiting Income Project Officers to support the delivery of a proactive and customer‑focused income management service across Brent. This is an exciting opportunity to join a developing service focused on improving income collection, tenancy sustainment, and resident outcomes.
Working closely with the Income Maximisation Manager and wider housing teams, you will support targeted projects and interventions aimed at maximising rental income and improving performance across a range of tenures and portfolios. You will manage complex arrears cases, support early intervention activity, and work collaboratively with residents and internal teams to achieve positive outcomes. The role will involve delivering project‑based work linked to rent recovery, welfare support, legal escalation, and tenancy sustainment.
You will be expected to maintain accurate records, use housing management systems effectively, and ensure all work is carried out in line with relevant legislation, policies, and pre‑action protocol. The role requires someone who can work independently, manage competing priorities, and contribute to service improvements within a fast‑paced housing environment.
Key Qualifications and ExperienceWe are looking for motivated and solution‑focused individuals with experience in income recovery, rent arrears management, or housing management within a social housing environment. You will have strong knowledge of welfare benefits, including Universal Credit, and an understanding of rent arrears recovery, the Pre‑Action Protocol, and relevant housing legislation relating to tenancy, income, and housing management.
The successful candidates will:
- Have experience managing complex or high‑risk arrears cases
- Be confident working with residents to achieve sustainable outcomes
- Have strong negotiation, communication, and problem‑solving skills
- Be able to manage competing priorities and work across multiple projects
- Work effectively with internal teams and external partners
- Demonstrate strong attention to detail, particularly when managing arrears cases, maintaining records, and reviewing account information
- Maintain accurate records and use housing management systems confidently
- Be proactive in identifying opportunities to improve services and performance
- Demonstrate excellent customer service skills and a positive, can‑do approach
You will be highly organised, self‑motivated, and committed to delivering high‑quality services that support residents while maximising income collection for the service.
Benefits- Up to 33 days annual leave (depending on length of service) plus bank holidays
- Excellent pension with generous employer contributions (LGPS)
- Hybrid and flexible working options available for most roles
- Supportive family‑friendly policies for parents, guardians, and carers
- Health and wellbeing support, including access to eye test support and a 24/7 Employee Assistance Programme
- Financial support such as education sessions, childcare deposit loans, and season ticket loans
- Travel perks including affordable parking nearby, a Cycle to Work scheme, and great onsite facilities
- Learning and development opportunities to help you grow your career
- Access to My Brent Rewards with exclusive discounts on shopping, travel, leisure, and entertainment
Closing date: Sunday 28 June 2026 (23:59)
Equal Opportunity Statement: Brent Council values the diversity of its community and aims to have a workforce that reflects this and therefore encourages applications from all sections of the community. We positively encourage all applicants to self‑identify their characteristics in the diversity survey section in the application. We are committed to safer recruitment and safeguarding and promoting the welfare of children and young people and expect all staff and volunteers to share this commitment. Applicants should be aware that posts working with children, young people and vulnerable adults are subject to an Enhanced DBS check as well as other employment clearances. As a disability confident employer Brent welcomes applications from people with all disabilities, including “non‑visible” disabilities and mental health conditions. We will interview any disabled applicant who meets the essential criteria. If you require reasonable adjustments to be made to any part of the recruitment process due to your disability, please contact us.
Locations: Brent Civic Centre, HA9 0FJ, GB
Income Project Officer in London employer: Brent Council
Brent Council is an exceptional employer that prioritises community impact and employee well-being, offering a vibrant work culture in the diverse borough of Brent. With generous benefits including up to 33 days of annual leave, excellent pension contributions, and flexible working options, employees are supported in their professional growth while making a meaningful difference in residents' lives. Join us at this exciting time of transformation, where your expertise in income management can thrive and contribute to positive outcomes for our community.
StudySmarter Expert Advice🤫
We think this is how you could land Income Project Officer in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the housing sector or local community groups. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching Brent's housing initiatives and community projects. Show us that you're not just interested in the role, but also passionate about making a real impact in the community.
✨Tip Number 3
Practice your negotiation and problem-solving skills. Role-play common scenarios you might face as an Income Project Officer. This will help you feel more confident and ready to tackle any questions during the interview.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage with us directly.
We think you need these skills to ace Income Project Officer in London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Income Project Officer role. Highlight your experience in income recovery and tenancy sustainment, and show how your skills align with what we're looking for.
Showcase Your Achievements:Don’t just list your responsibilities; share specific examples of how you've successfully managed complex arrears cases or improved income collection in previous roles. We love seeing real impact!
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and avoid jargon where possible. This helps us quickly see how you fit the bill for the role.
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way to ensure it gets to the right people and makes a great first impression!
How to prepare for a job interview at Brent Council
✨Know Your Stuff
Make sure you brush up on your knowledge of income recovery, rent arrears management, and relevant housing legislation. Being able to discuss these topics confidently will show that you're serious about the role and understand the challenges involved.
✨Showcase Your Problem-Solving Skills
Prepare examples from your past experience where you've successfully managed complex arrears cases or improved service delivery. This will demonstrate your ability to think critically and find solutions in a fast-paced environment.
✨Be Resident-Focused
Since this role involves working closely with residents, be ready to discuss how you've previously engaged with clients to achieve positive outcomes. Highlight your communication and negotiation skills, as these are key to building trust and rapport.
✨Stay Organised
With multiple projects on the go, it's essential to show that you can manage competing priorities effectively. Bring along a planner or notes that outline how you keep track of tasks and deadlines, which will illustrate your organisational skills.
