At a Glance
- Tasks: Provide housing advice and assistance to resolve customer housing difficulties.
- Company: Join a dedicated team at the Civic Centre making a real difference in the community.
- Benefits: Enjoy up to 33 days annual leave, competitive salary, and professional development opportunities.
- Other info: Dynamic role with opportunities for career growth and collaboration with various agencies.
- Why this job: Make a positive impact on people's lives while developing your skills in a fast-paced environment.
- Qualifications: Knowledge of homelessness legislation and strong customer service skills required.
The predicted salary is between 38844 - 40817 £ per year.
Salary range: £42,060 - £44,685 p.a. inc. London weighting
Contract: 3 x Permanent, 3 x Fixed - Term (3 months)
Hours of work: 36 hours per week
Location: Civic centre and other locations from time to time
The Post
This is a customer-facing role requiring direct contact with customers to provide housing advice and assistance to help resolve their housing difficulties. You will manage a high-volume caseload and provide an agile and responsive service to households where the Council has accepted the main homelessness duty under Part 7 of the Housing Act 1996. You will manage cases from the point of duty acceptance through to the provision of suitable accommodation or discharge of duty. You will provide customers with clear, accurate, and tailored housing advice in line with current legislation, policy, and corporate procedures. You will work closely with internal departments and external agencies to achieve positive housing outcomes and make effective use of temporary accommodation resources. The role will also involve carrying out home visits, office interviews, and telephone duties, maintaining accurate case records, and managing complex housing cases within a fast-paced frontline environment.
The Person
We are seeking a proactive and motivated individual with a strong commitment to delivering a high-quality, customer-focused service. You will be resilient, adaptable, and able to work effectively within a fast-paced frontline housing environment, maintaining professionalism and a solution-focused approach when managing complex and competing demands. The ideal candidate will have a strong working knowledge of homelessness legislation and housing policy, alongside the ability to effectively plan, organise, and prioritise a high-volume workload whilst maintaining excellent customer service. You will be confident in managing complex and sensitive cases, working collaboratively with colleagues and partner agencies, and applying a solution-focused approach to achieve positive outcomes for customers.
Why join us?
- Up to 33 days annual leave (depending on length of service)
Housing Resolutions Officer in London employer: Brent Council
As a Housing Resolutions Officer, you will be part of a dedicated team committed to making a real difference in the lives of individuals facing housing challenges. Our organisation offers a supportive work culture that prioritises employee well-being, with generous annual leave and opportunities for professional development. Located in the heart of the community, we provide a dynamic environment where your contributions are valued, and you can grow your career while helping others find secure housing solutions.
StudySmarter Expert Advice🤫
We think this is how you could land Housing Resolutions Officer in London
✨Dive into Local Community Groups
Social work thrives on community connections, so get involved in local groups or forums specific to your interests. Whether it’s volunteering at local shelters or joining community action boards, these are great ways to boost your visibility and make direct contacts that could lead to opportunities like the one at Brent Council.
✨Attend Social Work Events and Workshops
Keep an eye out for workshops, seminars, or conferences in social work. These events are fantastic for meeting professionals in the field, learning about emerging trends, and spotting job openings. Plus, you might just bump into someone from Brent Council!
✨Showcase Your Passion and Expertise
Use platforms like Instagram or LinkedIn to share your journey and insights into the social work sector. Whether it’s writing about your experiences or sharing relevant articles, this helps to establish you as an engaged professional. Potential employers, like Brent Council, will notice your enthusiasm!
✨Leverage Your Network
Don’t hesitate to reach out to professors, mentors, or even past colleagues who are in social work. They might have inside knowledge about openings at Brent Council or be able to connect you with someone who’s hiring. Networking is key, especially in a full-time role where relationships matter.
We think you need these skills to ace Housing Resolutions Officer in London
Some tips for your application 🫡
Show Your Passion for Social Work:In your cover letter, let us see your passion for social work shine through! Talk about the experiences that made you want to pursue this career—whether it’s volunteering, personal experiences, or academic projects. We want to know why this field matters to you.
Emphasise Relevant Qualifications:Make sure your CV highlights any relevant qualifications, like degrees in social work or certifications like a DBS check. If you've done any workshops or training, don’t forget to include those as well. We're keen to see your commitment to your professional development!
Detail Your Experience with Clients:Since this is a hands-on field, detailing any direct experience you have with clients is crucial. Whether it's internships, volunteer roles, or previous jobs, highlight those experiences in your CV to show us you've got the practical skills necessary for the job!
Tailor Your Application to Brent Council:Before hitting send, make sure to tailor your application specifically to Brent Council! Research our mission and values, and refer to them in your cover letter. This shows us that you understand our work and are genuinely interested in being a part of our team!
How to prepare for a job interview at Brent Council
✨Understanding the Role of Empathy
In social work, understanding and demonstrating empathy is key. Be prepared to share personal experiences or scenarios where you effectively showed compassion and support. This helps show that you genuinely care about the well-being of others, which is crucial in social work.
✨Demonstrating Knowledge of Frameworks
Familiarise yourself with the frameworks and models used in social work, such as the Strengths-Based Approach or the Ecological Perspective. Be ready to discuss how these frameworks apply to your work, especially if you can tie them into real-world examples or case studies you've encountered.
✨Showcasing Your Multi-Disciplinary Skills
In a full-time social work role, you'll often collaborate with healthcare professionals, educators, and law enforcement. Be prepared to describe your teamwork experiences and how you've effectively communicated with other disciplines to achieve the best outcomes for clients.
✨Preparing for Scenario-Based Questions
Expect questions that put you in hypothetical social work situations, such as dealing with a crisis or managing a complex case. Think through your thought process for these scenarios beforehand, considering how you'd assess the situation and what steps you'd take, as this demonstrates your critical thinking and problem-solving abilities.
