Experts at Hand (EAH) Administrator in London

Salary range: £34,998 - £37,134 p.a. inc. London weighting pro rata

Contract: 36 Month Fixed Term - End date 31st March 2029

Hours of work: 36 hours FTE 1.0. Term Time Working (39 weeks)

Location: Brent Civic Centre as well as other locations as required

Experts at Hand Administrator – Be at the heart of change. Keep services running smoothly. Help make a difference for children and families.

Join Brent’s dynamic SEND Outreach Service at an exciting time of transformation, as we bring to life the vision set out in the SEND and Alternative Provision Improvement Plan, including the innovative “Experts at Hand” approach. This is a unique opportunity to be part of a forward‑thinking team that places children, young people and their families at the heart of practice, working alongside them as valued partners in shaping inclusive, high‑quality support. In Brent, you will play a vital role in supporting a service that strengthens inclusive practice, builds capacity and helps ensure every child can thrive within their local community.

The Role

• We are looking for an organised and proactive Administrator to provide high-quality support to the Experts at Hand service, ensuring the smooth day‑to‑day running of a busy, multi‑agency cluster.
• This is a key role at the centre of the service, acting as the first point of contact for professionals, service providers and stakeholders.
• You will play a vital part in coordinating administrative processes, supporting meetings, managing information and ensuring that systems run efficiently and effectively.
• Act as the first point of contact, managing enquiries via phone, email and post in a professional and timely manner.
• Provide comprehensive administrative support, including scheduling meetings, preparing papers and taking accurate minutes.
• Support financial processes, including raising purchase orders, processing payments and maintaining records.
• Maintain and update databases, spreadsheets and records, ensuring accuracy and confidentiality.
• Monitor shared inboxes and ensure queries and actions are responded to within required timescales.
• Liaise with internal teams and external providers, acting as a key link across the service.
• Produce reports and support data collection, including statutory returns.
• Identify and escalates issues, helping to improve administrative processes and service delivery.

This role offers an excellent opportunity to contribute to a dynamic service supporting children, young people and families, while developing your administrative and organisational skills within a supportive team.

The Person

• We are looking for a highly organised and customer‑focused individual with strong administrative experience and a commitment to delivering high‑quality support.
• Key skills and experience:
• Experience providing business or administrative support in a busy environment.
• Confidence working with data, maintaining accurate records and handling sensitive information appropriately.
• Strong IT skills, including the use of Microsoft Office applications and databases.
• Excellent organisational and time management skills, with the ability to manage a varied workload and meet deadlines.
• Effective communication skills, able to work with a wide range of stakeholders including professionals and members of the public.
• Experience supporting meetings, including arranging logistics and taking minutes.
• Proactive in identifying improvements and resolving issues in administrative processes.
• Strong team player with a flexible and adaptable approach.

Above all, you will bring a positive, solution‑focused approach and a commitment to supporting effective service delivery for children, young people and families.

Why Join Brent?

This is an exciting opportunity to join a forward‑thinking local authority at the forefront of SEND reform. In Brent, you will be empowered to influence practice, shape services and drive meaningful change for children, young people and families across the borough. You’ll be joining a collaborative and ambitious team that values innovation, partnership working and inclusive practice — where your expertise and ideas can make a genuine and lasting impact.

What We Offer

• Up to 33 days annual leave (depending on length of service) plus bank holidays.
• Excellent pension with generous employer contributions (LGPS).
• Hybrid and flexible working options available for most roles.
• Supportive family‑friendly policies for parents, guardians, and carers.
• Health and wellbeing support, including access to eye test support and a 24/7 Employee Assistance Programme.
• Financial support such as education sessions, childcare deposit loans, and season ticket loans.
• Travel perks including affordable parking nearby, a Cycle to Work scheme, and great onsite facilities.
• Learning and development opportunities to help you grow your career.
• Access to My Brent Rewards with exclusive discounts on shopping, travel, leisure, and entertainment.

Brent Council values the diversity of its community and aims to have a workforce that reflects this and therefore encourages applications from all sections of the community. We positively encourage all applicants to self‑identify their characteristics in the diversity survey section in the application.

We are committed to safer recruitment and safeguarding and promoting the welfare of children and young people and expect all staff and volunteers to share this commitment. Applicants should be aware that posts working with children, young people and vulnerable adults are subject to an Enhanced DBS check as well as other employment clearances.

Brent has a positive approach to flexible working. As a disability confident employer Brent welcomes applications from people with all disabilities, including “non‑visible” disabilities and mental health conditions. We will interview any disabled applicant who meets the essential criteria. If you require reasonable adjustments to be made to any part of the recruitment process due to your disability, please contact us.