Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage tenancies and support residents in a vibrant London borough.
- Company: Brent Council, committed to community transformation and diversity.
- Benefits: Up to 33 days leave, excellent pension, hybrid working, and health support.
- Other info: Join a supportive team that values diversity and personal growth.
- Why this job: Make a real difference in people's lives while developing your career.
- Qualifications: Experience in social housing and strong customer service skills required.
The predicted salary is between 42060 - 48003 ÂŁ per year.
Salary range: ÂŁ42,060- ÂŁ48,003 p.a. inc. London weighting
Contract: Permanent
Hours of work: 36 hours per week
Location: Civic centre and other locations from time to time
Brent is a tremendously vibrant London borough where the iconic arch of Wembley Stadium dominates the skyline. Spanning both inner and outer London, it is a borough of huge contrasts in terms of its economic, environmental, ethnic and social make up. Brent’s diversity is evident to all who visit our borough and our long history of ethnic and cultural diversity has created a place that is truly unique and valued by those who live and work here.
The council is pursuing a far-reaching transformation agenda that better meets the needs of our community so it is an exciting time to join us.
The Housing Management Service is looking for a new Area Tenancy Manager to bring their experience in Housing Management to support residents on a patch of properties, managing end-to-end tenancies and helping Brent to deliver high quality services to our residents.
As an Area Tenancy Manager (Housing Officer), you’ll manage the end-to-end tenancies for a patch of social housing tenants. You will have the opportunity to develop detailed knowledge across various areas of tenancy management, including voids, lettings, income and arrears, anti-social behaviour (ASB), and providing holistic, person-centred support. With a consistent housing patch, you’ll improve the quality and perception of the Housing Management Service. You’ll work with services across the Council to ensure vulnerable tenants have access to services they need, and Brent’s estates and homes are good quality, safe, and secure. You will also uphold the guidelines set out by the Social Housing Regulation Act 2023, demonstrating a commitment to improving standards and ensuring the safety and quality of our social housing in compliance with this critical legislation.
We’re looking for resilient individuals who thrive in dynamic environments and are not afraid of hard work. You should have a great sense of humour, team spirit, and strong customer service skills with a focus on empathy and tenant satisfaction. Knowledge of local authority statutory and support services related to housing, awareness of relevant housing legislation and welfare benefits, and excellent organisational and IT skills are essential. You will have experience in the Social Housing sector and be motivated by delivering high quality services to our tenants. You will excel in this role if you are committed to making a difference, can work independently, and are eager to learn and develop your career.
We know people achieve their best when they feel valued. At Brent, you’ll benefit from:
- Up to 33 days annual leave (depending on length of service) plus bank holidays
- Excellent pension with generous employer contributions (LGPS)
- Hybrid and flexible working options available for most roles
- Supportive family-friendly policies for parents, guardians, and carers
- Health and wellbeing support, including access to eye test support and a 24/7 Employee Assistance Programme
- Financial support such as education sessions, childcare deposit loans, and season ticket loans
- Travel perks including affordable parking nearby, a Cycle to Work scheme, and great onsite facilities
- Learning and development opportunities to help you grow your career
- Access to My Brent Rewards with exclusive discounts on shopping, travel, leisure, and entertainment
Brent Council values the diversity of its community and aims to have a workforce that reflects this and therefore encourages applications from all sections of the community. We positively encourage all applicants to self-identify their characteristics in the diversity survey section in the application.
We are committed to safer recruitment and safeguarding and promoting the welfare of children and young people and expect all staff and volunteers to share this commitment. Applicants should be aware that posts working with children, young people and vulnerable adults are subject to an Enhanced DBS check as well as other employment clearances.
Brent has a positive approach to flexible working. As a disability confident employer, Brent welcomes applications from people with all disabilities, including “non-visible” disabilities and mental health conditions. We will interview any disabled applicant who meets the essential criteria. If you require reasonable adjustments to be made to any part of the recruitment process due to your disability, please contact us.
Area Tenancy Manager in London employer: Brent Council
Contact Detail:
Brent Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Area Tenancy Manager in London
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on Brent Council and its values. This will help you tailor your responses and show that you're genuinely interested in being part of their vibrant community.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your experience in housing management aligns with the role of Area Tenancy Manager, especially around tenant satisfaction and support.
✨Tip Number 3
Show off your soft skills! During the interview, highlight your empathy and customer service skills. Share specific examples of how you've helped tenants in the past, as this will resonate well with Brent's focus on high-quality services.
✨Tip Number 4
Don’t forget to ask questions! Prepare a few thoughtful questions about the role and the team. This shows your enthusiasm and helps you gauge if Brent is the right fit for you. And remember, apply through our website for the best chance!
We think you need these skills to ace Area Tenancy Manager in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight your experience in housing management. We want to see how your skills align with the role of Area Tenancy Manager, so don’t hold back on showcasing your relevant achievements!
Show Your Personality: We love a good sense of humour and team spirit! Let your personality shine through in your written application. Share anecdotes or experiences that reflect your customer service skills and commitment to tenant satisfaction.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and structure your thoughts logically. This will help us easily understand your qualifications and how you can contribute to our vibrant community.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to navigate!
How to prepare for a job interview at Brent Council
✨Know Your Stuff
Make sure you brush up on your knowledge of housing management, especially around tenancy laws and the Social Housing Regulation Act 2023. Being able to discuss these topics confidently will show that you're serious about the role and understand the challenges faced in the sector.
✨Show Your Empathy
As an Area Tenancy Manager, you'll be working closely with tenants, many of whom may be vulnerable. Prepare examples of how you've provided person-centred support in the past. This will demonstrate your commitment to tenant satisfaction and your ability to handle sensitive situations with care.
✨Be Ready for Scenario Questions
Expect to face scenario-based questions during your interview. Think about potential challenges you might encounter in managing tenancies, such as dealing with anti-social behaviour or supporting tenants in financial distress. Practising your responses will help you articulate your problem-solving skills effectively.
✨Highlight Your Team Spirit
Brent values collaboration, so be prepared to discuss how you've worked within a team to achieve common goals. Share specific examples that showcase your ability to work independently while also contributing positively to a team environment. A good sense of humour can go a long way too!