Interaction Service Outreach Officer

Interaction Service Outreach Officer

Full-Time 30000 - 40000 £ / year (est.) Home office (partial)
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At a Glance

  • Tasks: Empower families and support children with communication needs through guidance and training.
  • Company: Join Brent's dynamic SEND Outreach Service during an exciting transformation.
  • Benefits: Enjoy up to 33 days annual leave, hybrid working, and health support.
  • Other info: Diverse and supportive environment with excellent career growth opportunities.
  • Why this job: Make a real difference in children's lives while shaping inclusive practices.
  • Qualifications: Experience with children’s communication needs and strong partnership skills required.

The predicted salary is between 30000 - 40000 £ per year.

Empower families. Champion communication. Help children access the support they need. Join Brent's dynamic SEND Outreach Service at an exciting time of transformation, as we bring to life the vision set out in the SEND and Alternative Provision Improvement Plan, including the innovative "Experts at Hand" approach. This is a unique opportunity to be part of a forward‑thinking team that places children, young people and their families at the heart of practice, working alongside them as valued partners in shaping inclusive, high‑quality support.

We are seeking passionate, reflective professionals who are committed to co‑production, early intervention and systemic change, and who are inspired by the opportunity to strengthen inclusive practice across settings. In Brent, you will play a vital role in supporting children with communication and interaction needs and helping families navigate their journey with confidence.

Key Responsibilities
  • Providing specialist advice, guidance and support to schools on meeting the needs of pupils with communication and interaction needs.
  • Supporting families through the assessment process, including attending appointments, offering advice and signposting to relevant services.
  • Delivering training and workshops for parents, carers and school staff to build understanding and promote effective practice.
  • Working collaboratively with settings and families to develop supportive environments and tailored strategies for children.
  • Liaising with a wide range of professionals, including therapists, social care and education colleagues, to ensure coordinated support.
  • Supporting smooth transition pathways, including referrals into specialist services where appropriate.
  • Maintaining accurate records and contributing to service development and improvement.
Key Qualifications
  • Significant experience working with children and young people with speech, communication and language needs across a range of ages and settings.
  • Strong experience of working with families and supporting parents and carers through complex processes.
  • Expertise in identifying and supporting communication and interaction needs, including an understanding of diagnostic pathways.
  • Confidence delivering training, advice and support to both professionals and families.
  • Strong partnership working skills across education, health and care.
  • Excellent communication and interpersonal skills, with the ability to build trust and positive relationships with a wide range of stakeholders.
  • Highly organised, able to manage your own workload and prioritise effectively.
  • Committed to inclusion, safeguarding and improving outcomes for children and young people.
  • Compassionate and proactive practitioner, committed to supporting families and professionals to better understand and meet the needs of children with communication and interaction differences.
Benefits
  • Up to 33 days annual leave (depending on length of service) plus bank holidays.
  • Excellent pension with generous employer contributions.
  • Hybrid and flexible working options available for most roles.
  • Supportive family‑friendly policies for parents, guardians and carers.
  • Health and wellbeing support, including access to eye test support and a 24/7 Employee Assistance Programme.
  • Financial support such as education sessions, childcare deposit loans, and season ticket loans.
  • Travel perks including affordable parking nearby, a Cycle to Work scheme, and great onsite facilities.
  • Learning and development opportunities to help you grow your career.
  • Access to My Brent Rewards with exclusive discounts on shopping, travel, leisure and entertainment.

Diversity & Equality: Brent Council values the diversity of its community and aims for a workforce that reflects this. All qualified candidates are encouraged to apply, and we support disability‑confident employment and reasonable adjustments throughout the recruitment process.

Interaction Service Outreach Officer employer: Brent Council

Brent Council is an exceptional employer, offering a supportive and inclusive work environment for professionals dedicated to empowering families and children with communication needs. With generous benefits such as up to 33 days of annual leave, flexible working options, and extensive learning and development opportunities, employees are encouraged to grow their careers while making a meaningful impact in the community. Join a forward-thinking team that values collaboration and champions diversity, ensuring that every voice is heard and every child receives the support they deserve.

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Contact Details:

Brent Council Recruitment Team

StudySmarter Expert Advice🤫

We think this is how you could land Interaction Service Outreach Officer

Dive into Local Community Groups

Social work thrives on community connections, so get involved in local groups or forums specific to your interests. Whether it’s volunteering at local shelters or joining community action boards, these are great ways to boost your visibility and make direct contacts that could lead to opportunities like the one at Brent Council.

Attend Social Work Events and Workshops

Keep an eye out for workshops, seminars, or conferences in social work. These events are fantastic for meeting professionals in the field, learning about emerging trends, and spotting job openings. Plus, you might just bump into someone from Brent Council!

Showcase Your Passion and Expertise

Use platforms like Instagram or LinkedIn to share your journey and insights into the social work sector. Whether it’s writing about your experiences or sharing relevant articles, this helps to establish you as an engaged professional. Potential employers, like Brent Council, will notice your enthusiasm!

Leverage Your Network

Don’t hesitate to reach out to professors, mentors, or even past colleagues who are in social work. They might have inside knowledge about openings at Brent Council or be able to connect you with someone who’s hiring. Networking is key, especially in a full-time role where relationships matter.

We think you need these skills to ace Interaction Service Outreach Officer

Communication Skills
Adaptability
Problem-Solving Skills
Teamwork
Flexibility
Emotional Support
Organizational Skills

Some tips for your application 🫡

Show Your Passion for Social Work:In your cover letter, let us see your passion for social work shine through! Talk about the experiences that made you want to pursue this career—whether it’s volunteering, personal experiences, or academic projects. We want to know why this field matters to you.

Emphasise Relevant Qualifications:Make sure your CV highlights any relevant qualifications, like degrees in social work or certifications like a DBS check. If you've done any workshops or training, don’t forget to include those as well. We're keen to see your commitment to your professional development!

Detail Your Experience with Clients:Since this is a hands-on field, detailing any direct experience you have with clients is crucial. Whether it's internships, volunteer roles, or previous jobs, highlight those experiences in your CV to show us you've got the practical skills necessary for the job!

Tailor Your Application to Brent Council:Before hitting send, make sure to tailor your application specifically to Brent Council! Research our mission and values, and refer to them in your cover letter. This shows us that you understand our work and are genuinely interested in being a part of our team!

How to prepare for a job interview at Brent Council

Understanding the Role of Empathy

In social work, understanding and demonstrating empathy is key. Be prepared to share personal experiences or scenarios where you effectively showed compassion and support. This helps show that you genuinely care about the well-being of others, which is crucial in social work.

Demonstrating Knowledge of Frameworks

Familiarise yourself with the frameworks and models used in social work, such as the Strengths-Based Approach or the Ecological Perspective. Be ready to discuss how these frameworks apply to your work, especially if you can tie them into real-world examples or case studies you've encountered.

Showcasing Your Multi-Disciplinary Skills

In a full-time social work role, you'll often collaborate with healthcare professionals, educators, and law enforcement. Be prepared to describe your teamwork experiences and how you've effectively communicated with other disciplines to achieve the best outcomes for clients.

Preparing for Scenario-Based Questions

Expect questions that put you in hypothetical social work situations, such as dealing with a crisis or managing a complex case. Think through your thought process for these scenarios beforehand, considering how you'd assess the situation and what steps you'd take, as this demonstrates your critical thinking and problem-solving abilities.