At a Glance
- Tasks: Support Brent residents by managing income performance and tenancy sustainment.
- Company: Join Brent Council, a vibrant and diverse community in London.
- Benefits: Enjoy up to 33 days annual leave, excellent pension, and flexible working options.
- Other info: Be part of a supportive team focused on improving resident outcomes.
- Why this job: Make a real impact in the community while developing your career in housing management.
- Qualifications: Experience in income recovery or housing management is essential.
The predicted salary is between 40182 - 42060 £ per year.
Salary range: £40,182- £42,060 p.a. inc. London weighting
Contract: Fixed term (24 Months)
Hours of work: 36 hours per week
Location: Civic centre and other locations from time to time
Support Brent residents while driving income performance in a fast‑paced role where your arrears recovery and tenancy sustainment expertise delivers real community impact. Brent is a tremendously vibrant London borough where the iconic arch of Wembley Stadium dominates the skyline. Spanning both inner and outer London, it is a borough of huge contrasts in terms of its economic, environmental, ethnic and social make up. Brent’s diversity is evident to all who visit our borough and our long history of ethnic and cultural diversity has created a place that is truly unique and valued by those who live and work here. The council is pursuing a far‑reaching transformation agenda that better meets the needs of our community so it is an exciting time to join us.
The Housing Service is recruiting Income Project Officers to support the delivery of a proactive and customer‑focused income management service across Brent. This is an exciting opportunity to join a developing service focused on improving income collection, tenancy sustainment, and resident outcomes. Working closely with the Income Maximisation Manager and wider housing teams, you will support targeted projects and interventions aimed at maximising rental income and improving performance across a range of tenures and portfolios. You will manage complex arrears cases, support early intervention activity, and work collaboratively with residents and internal teams to achieve positive outcomes. The role will involve delivering project‑based work linked to rent recovery, welfare support, legal escalation, and tenancy sustainment. You will be expected to maintain accurate records, use housing management systems effectively, and ensure all work is carried out in line with relevant legislation, policies, and pre‑action protocol. The role requires someone who can work independently, manage competing priorities, and contribute to service improvements within a fast‑paced housing environment.
Key Qualifications and Experience
- We are looking for motivated and solution‑focused individuals with experience in income recovery, rent arrears management, or housing management within a social housing environment.
- You will have strong knowledge of welfare benefits, including Universal Credit, and an understanding of rent arrears recovery, the Pre‑Action Protocol, and relevant housing legislation relating to tenancy, income, and housing management.
- The successful candidates will:
- Have experience managing complex or high‑risk arrears cases
- Be confident working with residents to achieve sustainable outcomes
- Have strong negotiation, communication, and problem‑solving skills
- Be able to manage competing priorities and work across multiple projects
- Work effectively with internal teams and external partners
- Demonstrate strong attention to detail, particularly when managing arrears cases, maintaining records, and reviewing account information
- Maintain accurate records and use housing management systems confidently
- Be proactive in identifying opportunities to improve services and performance
- Demonstrate excellent customer service skills and a positive, can‑do approach
You will be highly organised, self‑motivated, and committed to delivering high‑quality services that support residents while maximising income collection for the service.
Benefits
- Up to 33 days annual leave (depending on length of service) plus bank holidays
- Excellent pension with generous employer contributions (LGPS)
- Hybrid and flexible working options available for most roles
- Supportive family‑friendly policies for parents, guardians, and carers
- Health and wellbeing support, including access to eye test support and a 24/7 Employee Assistance Programme
- Financial support such as education sessions, childcare deposit loans, and season ticket loans
- Travel perks including affordable parking nearby, a Cycle to Work scheme, and great onsite facilities
- Learning and development opportunities to help you grow your career
- Access to My Brent Rewards with exclusive discounts on shopping, travel, leisure, and entertainment
Closing date: Sunday 28 June 2026 (23:59)
Equal Opportunity Statement
Brent Council values the diversity of its community and aims to have a workforce that reflects this and therefore encourages applications from all sections of the community. We positively encourage all applicants to self‑identify their characteristics in the diversity survey section in the application. We are committed to safer recruitment and safeguarding and promoting the welfare of children and young people and expect all staff and volunteers to share this commitment. Applicants should be aware that posts working with children, young people and vulnerable adults are subject to an Enhanced DBS check as well as other employment clearances. As a disability confident employer Brent welcomes applications from people with all disabilities, including “non‑visible” disabilities and mental health conditions. We will interview any disabled applicant who meets the essential criteria. If you require reasonable adjustments to be made to any part of the recruitment process due to your disability, please contact us on recruitment@brent.gov.uk.
Locations: Brent Civic Centre, HA9 0FJ, GB
Income Project Officer employer: Brent Council
Brent Council is an exceptional employer, offering a dynamic work environment where you can make a tangible difference in the community. With generous benefits such as up to 33 days of annual leave, excellent pension contributions, and flexible working options, we prioritise employee wellbeing and professional growth. Join us in the vibrant borough of Brent, where diversity is celebrated, and your contributions will help shape a better future for our residents.
StudySmarter Expert Advice🤫
We think this is how you could land Income Project Officer
✨Tip Number 1
Network like a pro! Reach out to your connections in the housing sector or local community. Attend events, join online forums, and don’t be shy about asking for introductions. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching Brent Council and its initiatives. Understand their transformation agenda and think about how your skills in income recovery and tenancy sustainment can contribute. Tailor your responses to show you’re the perfect fit for their vibrant community.
✨Tip Number 3
Practice your negotiation and problem-solving skills before the interview. Role-play with a friend or use mock interview platforms. Being able to demonstrate these skills will set you apart, especially when discussing complex arrears cases.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team and making a difference in the Brent community.
We think you need these skills to ace Income Project Officer
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Income Project Officer role. Highlight your experience in income recovery and arrears management, and show how your skills align with what we're looking for.
Showcase Your Achievements:Don’t just list your responsibilities; share specific examples of how you've made a positive impact in previous roles. Whether it’s improving income collection or supporting residents, we want to see your success stories!
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and avoid jargon where possible. We appreciate a well-structured application that makes it easy for us to see your qualifications.
Apply Through Our Website:We encourage you to submit your application through our official website. It’s the best way to ensure your application gets to us directly and is considered promptly. Plus, it’s super easy!
How to prepare for a job interview at Brent Council
✨Know Your Stuff
Make sure you brush up on your knowledge of welfare benefits, especially Universal Credit, and the Pre-Action Protocol. Being able to discuss these topics confidently will show that you're well-prepared and understand the complexities of income recovery.
✨Showcase Your Experience
Prepare specific examples from your past work where you've successfully managed complex arrears cases or improved income collection. This will help demonstrate your problem-solving skills and ability to achieve sustainable outcomes for residents.
✨Be a Team Player
Highlight your experience working collaboratively with internal teams and external partners. Discuss how you've contributed to service improvements in previous roles, as this aligns perfectly with the council's focus on community impact.
✨Stay Organised and Proactive
During the interview, emphasise your organisational skills and ability to manage competing priorities. Share examples of how you've identified opportunities for service improvement, showing that you're not just reactive but also proactive in your approach.
