At a Glance
- Tasks: Provide housing advice and assistance to help resolve customers' housing difficulties.
- Company: Brent Council, committed to diversity and community support.
- Benefits: Up to 33 days annual leave, excellent pension, and flexible working options.
- Other info: Dynamic role with opportunities for learning and development.
- Why this job: Make a real difference in people's lives while developing your career.
- Qualifications: Knowledge of homelessness legislation and strong customer service skills.
The predicted salary is between 42060 - 44685 € per year.
Salary range: £42,060 - £44,685 p.a. inc. London weighting
Contract: 3 x Permanent, 3 x Fixed - Term (3 months)
Hours of work: 36 hours per week
Location: Civic centre and other locations from time to time
The Post
This is a customer-facing role requiring direct contact with customers to provide housing advice and assistance to help resolve their housing difficulties. You will manage a high-volume caseload and provide an agile and responsive service to households where the Council has accepted the main homelessness duty under Part 7 of the Housing Act 1996. You will manage cases from the point of duty acceptance through to the provision of suitable accommodation or discharge of duty. You will provide customers with clear, accurate, and tailored housing advice in line with current legislation, policy, and corporate procedures. You will work closely with internal departments and external agencies to achieve positive housing outcomes and make effective use of temporary accommodation resources. The role will also involve carrying out home visits, office interviews, and telephone duties, maintaining accurate case records, and managing complex housing cases within a fast-paced frontline environment.
The Person
We are seeking a proactive and motivated individual with a strong commitment to delivering a high-quality, customer-focused service. You will be resilient, adaptable, and able to work effectively within a fast-paced frontline housing environment, maintaining professionalism and a solution-focused approach when managing complex and competing demands. The ideal candidate will have a strong working knowledge of homelessness legislation and housing policy, alongside the ability to effectively plan, organise, and prioritise a high-volume workload whilst maintaining excellent customer service. You will be confident in managing complex and sensitive cases, working collaboratively with colleagues and partner agencies, and applying a solution-focused approach to achieve positive outcomes for customers.
Why join us?
- Up to 33 days annual leave (depending on length of service) plus bank holidays
- Excellent pension with generous employer contributions (LGPS)
- Hybrid and flexible working options available for most roles
- Supportive family-friendly policies for parents, guardians, and carers
- Health and wellbeing support, including access to eye test support and a 24/7 Employee Assistance Programme
- Financial support such as education sessions, childcare deposit loans, and season ticket loans
- Travel perks including affordable parking nearby, a Cycle to Work scheme, and great onsite facilities
- Learning and development opportunities to help you grow your career
- Access to My Brent Rewards with exclusive discounts on shopping, travel, leisure, and entertainment
Brent Council values the diversity of its community and aims to have a workforce that reflects this and therefore encourages applications from all sections of the community.
Housing Resolutions Officer employer: Brent Council
Brent Council is an exceptional employer, offering a supportive and inclusive work environment that prioritises employee wellbeing and professional growth. With generous annual leave, excellent pension contributions, and flexible working options, we empower our Housing Resolutions Officers to thrive while making a meaningful impact in the community. Join us to be part of a dedicated team that values diversity and fosters collaboration to achieve positive housing outcomes for our residents.
StudySmarter Expert Advice🤫
We think this is how you could land Housing Resolutions Officer
✨Tip Number 1
Network like a pro! Reach out to people in the housing sector, attend local events, and connect with professionals on LinkedIn. You never know who might have the inside scoop on job openings or can give you a recommendation.
✨Tip Number 2
Prepare for interviews by practising common questions related to housing legislation and customer service scenarios. We suggest role-playing with a friend to boost your confidence and refine your responses.
✨Tip Number 3
Showcase your skills! Bring examples of how you've successfully managed complex cases or provided excellent customer service in previous roles. This will help you stand out as a proactive candidate.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are genuinely interested in joining our team.
We think you need these skills to ace Housing Resolutions Officer
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the Housing Resolutions Officer role. Use keywords from the job description to show that you understand what we're looking for.
Showcase Your Customer Service Skills:Since this is a customer-facing role, emphasise your experience in providing excellent customer service. Share specific examples of how you've helped others in challenging situations, as this will resonate with us.
Be Clear and Concise:When writing your application, keep it clear and to the point. We appreciate well-structured responses that are easy to read. Avoid jargon and make sure your passion for helping people shines through!
Apply Through Our Website:Don't forget to submit your application through our website! This ensures that we receive all the necessary information and helps us process your application smoothly. We can't wait to hear from you!
How to prepare for a job interview at Brent Council
✨Know Your Legislation
Make sure you brush up on the key homelessness legislation and housing policies relevant to the role. Being able to discuss these confidently will show that you're not just interested in the job, but that you understand the legal framework you'll be working within.
✨Showcase Your Customer Service Skills
Prepare examples of how you've provided excellent customer service in the past. This role is all about helping people through tough situations, so demonstrating your ability to empathise and resolve issues effectively will set you apart.
✨Be Ready for Scenario Questions
Expect to face scenario-based questions during your interview. Think about how you would handle complex cases or high-pressure situations. Practising your responses can help you articulate your thought process clearly and show your problem-solving skills.
✨Highlight Your Teamwork Experience
Since this role involves working closely with various departments and external agencies, be prepared to discuss your experience in collaborative environments. Share specific examples of how you've worked with others to achieve positive outcomes, as this will demonstrate your ability to thrive in a team setting.
