Work Pattern: 36 hours per week,
PAYE Pay Rate: £20.74 per hour
Main Purpose of the Role
To recover outstanding debts owed to the Council, including Council Tax, Parking Penalties, Housing Benefit Overpayments and Adult Social Care debts. The role involves managing debt cases, negotiating payment arrangements and progressing cases through enforcement and legal proceedings.
Typical Day Overview
- Contacting customers to recover outstanding debts.
- Negotiating repayment plans and following up missed payments.
- Managing a caseload of debt recovery cases.
- Handling customer enquiries and complaints.
- Liaising with solicitors, enforcement agents and debt collection agencies.
- Updating financial records and producing reports.
- Progressing cases through legal and enforcement processes.
Key Skills & Responsibilities
- Experience in debt recovery, revenues or enforcement.
- Knowledge of Council Tax, parking or other local authority debts.
- Strong negotiation and communication skills.
- Ability to deal with challenging and vulnerable customers.
- Understanding of debt enforcement and legal procedures.
- Good numerical, analytical and problem-solving skills.
- Strong IT skills, including Microsoft Excel.
- Ability to manage a busy caseload and competing priorities.
Essential Requirements
- Previous experience in debt recovery, revenues or a similar environment.
- Experience handling customer enquiries and complaints.
- Knowledge of debt recovery processes and legislation.
- No formal qualifications required.
- Basic DBS check required.
- For SO1 level: experience with court proceedings and supporting junior staff is beneficial.
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000B 82A8 / 1 – Debt Recovery Officer employer: Brent Council
Brent Council is an exceptional employer, dedicated to fostering a supportive and inclusive work environment for its employees. With a strong focus on professional development, staff are encouraged to grow their skills while making a meaningful impact in the community by supporting families and children with complex needs. The collaborative culture within the Early Years Inclusion Support Team ensures that every team member feels valued and empowered to contribute to the well-being of the borough's youngest residents.
