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- Tasks: Lead operations and support the team in delivering high-quality services to unpaid carers.
- Company: Brent Carers Centre, a passionate organisation dedicated to social justice.
- Benefits: Competitive salary, flexible hours, and the chance to make a real difference.
- Why this job: Be a pivotal leader in supporting vulnerable residents and driving impactful change.
- Qualifications: Experience in advice work and strong leadership skills are essential.
- Other info: Join a dynamic team with ongoing opportunities for personal and professional growth.
The predicted salary is between 34000 - 46000 £ per year.
BRENT CARERS CENTRE is now recruiting for the following position: Operations Manager £40,000 p.a. 35 hours per week.
This role will significantly support the Chief Executive & Board of Trustees with the strategic direction of the organisation as well as ensuring appropriate and adequate resources are in place to develop and deliver services to unpaid carers in Brent.
You will lead and supervise a team of advice workers providing AQS quality control, and so you will need to have significant experience in advice work and delivering services within quality standard frameworks. You will also be representative at strategic partnership level, contribute to successful funding applications, tenders & bids. Highly effective leadership, people management, advice & representation skills are essential to this role.
The Operations Manager is a pivotal leadership position designed to bridge the gap between the CEO’s strategic vision and the frontline delivery of services. You’ll oversee the day-to-day operations of the Brent Carers Centre, ensuring that information, advice, and respite activities are delivered to the highest standard.
You’ll act as the lead for Safeguarding and GDPR, ensuring all staff follow best practices and that the centre remains a safe, confidential space for vulnerable residents. You’ll manage the CRM and data reporting systems, translating daily activities into "impact stories" and performance metrics for the Board of Trustees and local commissioners (Brent Council/NHS).
You’ll provide direct line management to a diverse team, including Advice Officers, Counselling Coordinator and the Volunteer Co-ordinator. You will manage and oversee the quality of the advice provided, undertaking case file reviews, in line with the Advice Quality Standard framework. You’ll make sure the physical office environment is fit for purpose, managing health and safety, equipment, and IT infrastructure.
We are looking for a "hands-on" leader who combines operational grit with a deep-seated passion for social justice and carer rights.
For further details and to apply, please visit our website. Interviews for the above job will be conducted on an ongoing basis until we find the right candidate for this role, and as such we advise you to make your application as soon as you are able, to increase the chance of being considered for an interview.
Operations Manager employer: Brent Carers Centre
Contact Detail:
Brent Carers Centre Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Manager
✨Tip Number 1
Get to know the organisation! Research Brent Carers Centre and understand their mission, values, and the specific challenges they face. This will help you tailor your approach during interviews and show that you're genuinely interested in making a difference.
✨Tip Number 2
Network like a pro! Connect with current or former employees on LinkedIn, attend relevant events, or join online forums. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for those tricky interview questions! Think about how your experience aligns with the role of Operations Manager. Be ready to discuss your leadership style, how you handle challenges, and your approach to quality control in advice work.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about the role. Remember, the sooner you apply, the better your chances of landing that interview!
We think you need these skills to ace Operations Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Operations Manager role. Highlight your experience in advice work and leadership skills, as these are key for us at Brent Carers Centre. Use specific examples that showcase your ability to manage teams and deliver quality services.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Share your passion for social justice and carer rights, and explain why you’re the perfect fit for our team. Be sure to mention how your values align with our mission at Brent Carers Centre.
Showcase Your Achievements: When filling out your application, don’t just list your responsibilities—show us your achievements! Use metrics and impact stories to demonstrate how you've made a difference in previous roles. This will help us see the value you can bring to our organisation.
Apply Through Our Website: We encourage you to apply through our website for a smooth application process. It’s the best way for us to receive your application and ensures you don’t miss any important updates. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Brent Carers Centre
✨Know Your Stuff
Make sure you understand the role of Operations Manager inside out. Familiarise yourself with Brent Carers Centre's mission, values, and the specific challenges they face in supporting unpaid carers. This will help you demonstrate your passion for social justice and carer rights during the interview.
✨Showcase Your Leadership Skills
Prepare examples that highlight your leadership and people management experience. Think about times when you've successfully led a team or improved service delivery. Be ready to discuss how you can bridge the gap between strategic vision and frontline operations.
✨Be Ready for Quality Control Questions
Since quality control is a big part of this role, brush up on the Advice Quality Standard framework. Be prepared to discuss how you've ensured quality in previous roles and how you would approach case file reviews at Brent Carers Centre.
✨Demonstrate Your Strategic Thinking
Think about how you would contribute to funding applications and tenders. Prepare to share your ideas on how to secure resources for the centre and improve service delivery. Showing that you can think strategically will set you apart from other candidates.