Operations Manager in London

Make a difference every day at Brent Carers Centre. At Brent Carers Centre, we believe unpaid carers deserve recognition, respect, and support — and so do our staff. Join our team and be part of a warm, inclusive workforce where compassion meets action.

The role of Operations Manager contributes directly to improving the lives of unpaid carers across Brent, giving you the chance to see the impact of your work first-hand. Whether you’re developing new skills, building lasting relationships, or championing carers’ voices, you’ll find your career here both meaningful and rewarding.

About Brent Carers Centre:

• We’re a trusted local charity supporting thousands of unpaid carers across Brent.
• Our services range from advice and advocacy to support groups and activities.
• We work closely with health, social care, and community partners to ensure carers are recognised and supported.
• Our team is passionate, diverse, and committed to making Brent a better place for carers.

The Role:

The Operations Manager is a pivotal leadership position designed to bridge the gap between the CEO’s strategic vision and the frontline delivery of services. You’ll oversee the day-to-day operations of the Brent Carers Centre, ensuring that information, advice, and respite activities are delivered to the highest standard. You’ll act as the lead for Safeguarding and GDPR, ensuring all staff follow best practices and that the centre remains a safe, confidential space for vulnerable residents. You’ll manage the CRM and data reporting systems, translating daily activities into 'impact stories' and performance metrics for the Board of Trustees and local commissioners (Brent Council/NHS). You’ll provide direct line management to a diverse team, including Advice Officers, Counselling Coordinator, and the Volunteer Co-ordinator. You’ll manage staff resources to make sure that our service remains responsive and empathetic. You’ll make sure the physical office environment is fit for purpose, managing health and safety, equipment, and IT infrastructure.

What We’re Looking For:

We are looking for a 'hands-on' leader who combines operational grit with a deep-seated passion for social justice and carer rights.

Essential Experience:

• You’ll have a track record of managing teams and operations within a charity, health, or social care setting.
• You’ll possess a working knowledge of the Care Act 2014 and of providing or managing advice and information services and the specific challenges faced by unpaid carers.
• You’ll be 'tech-literate' and will be comfortable using databases (CRMs) and proficient in using a range of Microsoft software.
• You’ll be a strong communicator and will be able to build rapport with a range of stakeholders.
• You don’t just manage processes; you care about people. You align with our mission to ensure carers are 'recognised, valued, and supported to live rather than just exist.'

Desirable Extras:

• Experience working in a multicultural borough like Brent, with an understanding of how to reach under-represented or 'hidden' carer communities.

What We Offer:

• Professional growth: Training, mentoring, and opportunities to develop your career.
• Inclusive culture: A diverse team where everyone’s voice is valued.
• Impact: The chance to see the difference your work makes every day.

How to Apply:

If you’re ready to join a team where compassion meets action, we’d love to hear from you. Apply today and help us champion carers in Brent. Please submit a CV and cover letter setting out how you meet each of the criteria in the person specification - we will not consider applications that don't have a cover letter and CV.