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For Companies At a Glance
- Tasks: Be the friendly voice for customers, handling enquiries and processing orders with precision.
- Company: Join Brenntag, a diverse and inclusive workplace that values every individual.
- Benefits: Enjoy a competitive salary, hybrid work options, and a supportive team environment.
- Other info: Great career growth opportunities await in a dynamic office environment.
- Why this job: Make a difference by providing top-notch customer service in a fast-paced setting.
- Qualifications: Strong communication skills and a passion for helping others are essential.
The predicted salary is between 22000 - 26000 £ per year.
The Customer Service Advisor is the first point of contact for customers, responsible for handling incoming enquiries and processing sales orders with accuracy and efficiency. This role requires a professional approach at all times, ensuring a high standard of customer service across both phone and email communications.
Key Responsibilities
- Act as the primary point of contact for customer enquiries via phone and email
- Process sales orders accurately and in a timely manner
- Respond to customer queries, providing clear and helpful information
- Maintain professional and positive communication with customers at all times
- Ensure all customer interactions meet quality and service standards
Skills & Experience Required
- Strong organisational skills and attention to detail
- Excellent verbal and written communication skills
- Ability to manage multiple tasks and prioritise effectively
- A customer-focused mindset with a professional attitude
- Ability to work efficiently in a fast-paced environment
Location: Towcester – Office based.
Hours: Monday to Thursday - 08.30am – 5.00pm. Friday 08.30am – 4.30pm.
Hybrid: Once probation is completed, one day working from home.
Customer Service Advisor in Towcester employer: Brenntag
Contact Detail:
Brenntag Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor in Towcester
✨Tip Number 1
Make sure you know the company inside out! Research Brenntag and understand their values, especially around customer service. This will help you tailor your responses during interviews and show that you're genuinely interested.
✨Tip Number 2
Practice your communication skills! Since you'll be handling customer enquiries via phone and email, it’s crucial to sound professional and clear. Try role-playing with a friend or family member to get comfortable with common customer scenarios.
✨Tip Number 3
Show off your organisational skills! During interviews, share examples of how you've managed multiple tasks effectively in the past. This will demonstrate that you can handle the fast-paced environment at Brenntag.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and keen on joining the team!
We think you need these skills to ace Customer Service Advisor in Towcester
Some tips for your application 🫡
Show Off Your Communication Skills: Since you'll be the first point of contact for customers, make sure your written application reflects your excellent verbal and written communication skills. Use clear and concise language to demonstrate how you can provide helpful information.
Highlight Your Organisational Skills: We love candidates who can juggle multiple tasks! In your application, mention any experiences where you've successfully managed various responsibilities. This will show us that you can thrive in a fast-paced environment.
Be Professional and Positive: Your application should radiate professionalism and positivity. Use a friendly tone while maintaining a formal structure. This will give us a glimpse of how you’ll interact with our customers!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Brenntag
✨Know Your Customer Service Basics
Before the interview, brush up on key customer service principles. Understand how to handle enquiries and process orders efficiently. Be ready to share examples of how you've provided excellent service in the past.
✨Practice Your Communication Skills
Since this role involves a lot of communication, practice articulating your thoughts clearly. You might want to do mock interviews with friends or family, focusing on both verbal and written responses to common customer queries.
✨Showcase Your Organisational Skills
Be prepared to discuss how you manage multiple tasks and prioritise effectively. Think of specific instances where your organisational skills made a difference in your previous roles, and be ready to share those stories.
✨Demonstrate a Customer-Focused Mindset
During the interview, highlight your commitment to customer satisfaction. Share examples of how you've gone above and beyond for customers, and express your enthusiasm for creating positive experiences in every interaction.