Responsibilities: The role of the IT Infra Run, Tier 1&2 is to ensure IT Infra Run (which includes Service Desk, Site Support and Network Run) performance is in line with expectations. The person will be responsible at an operational level, for providing a workable organization and structure within EMEA , North Cluster. Ensure alignment between the clusters as well as to global standards Responsible and accountable for Tier 1&2 responsibilities, namely: First line of Support- User Focused Second line of Support- User and Infrastructure Focused Ensure proper support organization meeting SLA and target metrics Meet the implemented SLAs following the guidance from the ITSM organization Adhere to Information Technology Infrastructure Library (ITIL) standards and best practices following the guidance from the ITSM organization Develop & maintain business relationships with stakeholders to ensure IT Infra Run performance is in line with expectations Work together with IT Infra team members of other clusters, for best practice sharing and collaboration Work together with other IT Teams for proper support within EMEA , North Cluster, assets deployment and SOP Act as a technical escalation point Acts as the point of contact for IT Infra Run within EMEA , North Cluster Responsible for the quality and delivery of technology support services Escalate when/where needed; Ensure communication succinctly to end users and across teams Brenntag TA TeamSummaryLocation: Leeds,United KingdomType: Full time
Professional IT Support employer: Brenntag
Brenntag is an exceptional employer located in Leeds, offering a dynamic work culture that values diversity and innovation. As a Product Manager, you will benefit from comprehensive employee growth opportunities, competitive compensation, and a supportive environment that encourages collaboration and professional development. Join us to make a meaningful impact in the case and construction industry while enjoying the unique advantages of working in a vibrant city.
