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For Companies At a Glance
- Tasks: Lead office and customer service teams to enhance daily operations and customer experience.
- Company: Join a dynamic team in Belfast focused on delivering exceptional customer experiences.
- Benefits: Enjoy a supportive work environment with opportunities for training and development.
- Why this job: Be part of a team that values innovation and customer satisfaction while developing your leadership skills.
- Qualifications: Management experience in customer services or office environments is essential.
- Other info: EU work permit required; this role offers a chance to make a real impact.
The predicted salary is between 36000 - 60000 £ per year.
We have a great opportunity for a office / Customer Experience Manager at our depot in Belfast
About the role
As a member of the Depotsenior management team deliver effective management and control of all relevantdirect & indirect office staff (direct – stock / purchasing / business support, and indirect – credit control) / processesand controls, and lead CX activities, inline with the overall business processes and procedures to ensure targets andobjectives are delivered on a consistent basis.
As a depot CX Manager, it is your responsibility to
- Lead both the Customer Service and Admin teams (stock / purchasing / credit control) in delivering the day-to-day office processes in line with Company procedures.
- Be responsible for ensuring that standard office procedures (financial / Admin / HR / etc) are applied and are working efficiently & effectively.
- Deliver Appraisals, training and developing staff.
- To work with strategic direction, lead and implement a customer experience improvement plan.
- Define and measuring long-term success through customer engagement and retention.
- Define and managing customer feedback loops, leveraging CX data to inform engagement strategies.
- Continuously challenging each department to improve quality and collaborative efforts to deliver exceptional results.
- Grow relationships with clients, to include ongoing communication / meetings and maintaining a close dialogue with them about their priorities.
- Lead projects, responsible for the development and delivery of high-profile insights and recommendations for CX, UX, & Customer Journeys.
- Develop the team and their CX & commercial knowledge and performance – promoting improvements and capabilities to embed our Customer Experience Strategy into our narrative.
- Review business reports and complete relevant system administration aligned to sales order processing ensuring cost, pricing and subsequent gross Margin are correct for invoicing.
- Analysis of on time in full data to devise and delver improvements.
- Regularly providing reports to General / Regional Manager, agreeing remediably action where required.
- Undertake any reasonable tasks or duties assigned by the General / Regional Manager from time to time, related to the effective and efficient performance of the job, and providing they are within the post holders skills and ability.
- Comply and promote all statutory and company safety policies and instigate work practices, which results in a safe and healthy workplace.
As the successful candidate, you will
- Have previous experience of working within a management role, preferably have extensive experience in a Customer Services / Office Management focused environment.
- Understand of Customer Experience Methodologies and Application in a B2B environment preferable.
- Have strong people management & leadership skills, with pro-active approach and ability to motivate staff to deliver objectives.
- Have good commercial acumen, developing and maximising within a profit driven environment.
- Have strong organisation of day-to-day office for the depot.
- Have excellent communication skills, ability to build key relationships with both internal and External Customer
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Office / Customer Experience Manager - Belfast employer: Brenntag
Contact Detail:
Brenntag Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Office / Customer Experience Manager - Belfast
✨Tip Number 1
Familiarise yourself with the specific customer experience methodologies mentioned in the job description. Understanding these concepts will not only help you during interviews but also demonstrate your commitment to enhancing customer satisfaction.
✨Tip Number 2
Network with professionals in the customer service and office management sectors, especially those based in Belfast. Engaging with industry peers can provide valuable insights and potentially lead to referrals that could strengthen your application.
✨Tip Number 3
Prepare to discuss your previous management experiences in detail, particularly how you've led teams to improve customer experience. Use specific examples that highlight your leadership skills and ability to drive results.
✨Tip Number 4
Research StudySmarter and our values, as well as the specific depot in Belfast. Tailoring your conversation to align with our mission and demonstrating your enthusiasm for our company culture can set you apart from other candidates.
We think you need these skills to ace Office / Customer Experience Manager - Belfast
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant management experience, particularly in customer services and office management. Use specific examples that demonstrate your leadership skills and ability to motivate staff.
Craft a Compelling Cover Letter: Write a cover letter that addresses the key responsibilities of the Office/Customer Experience Manager role. Emphasise your understanding of customer experience methodologies and how you can apply them in a B2B environment.
Showcase Your Achievements: In your application, include quantifiable achievements from previous roles, such as improvements in customer satisfaction scores or successful team development initiatives. This will help illustrate your capability to deliver results.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for this managerial position.
How to prepare for a job interview at Brenntag
✨Showcase Your Leadership Skills
As a potential Office/Customer Experience Manager, it's crucial to demonstrate your leadership abilities. Prepare examples of how you've successfully managed teams in the past, focusing on your approach to motivating staff and achieving objectives.
✨Understand Customer Experience Methodologies
Familiarise yourself with various customer experience methodologies relevant to a B2B environment. Be ready to discuss how you would implement these strategies to improve customer engagement and retention during the interview.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle customer feedback. Think of specific situations where you've turned negative feedback into positive outcomes and be prepared to share those stories.
✨Demonstrate Commercial Acumen
Highlight your understanding of commercial principles and how they apply to office management. Be prepared to discuss how you've maximised profit in previous roles and how you plan to do so in this position.
