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- Tasks: Lead office and customer service teams to enhance daily operations and customer experience.
- Company: Join a dynamic team in Belfast focused on delivering exceptional customer experiences.
- Benefits: Enjoy a supportive work environment with opportunities for training and development.
- Why this job: Be part of a team that values innovation and customer satisfaction while developing your leadership skills.
- Qualifications: Management experience in customer services or office environments is essential.
- Other info: EU work permit required; this role offers a chance to make a real impact.
The predicted salary is between 36000 - 60000 £ per year.
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Office/Customer Experience Manager – Belfast, Belfast
Location: Belfast, United Kingdom
Job Category: Other
EU work permit required: Yes
Job Reference: 822dd05e5c24
Job Views: 7
Posted: 19.08.2025
Expiry Date: 03.10.2025
Job Description:
We have a great opportunity for an Office/Customer Experience Manager at our depot in Belfast.
About the role:
As a member of the depot senior management team, deliver effective management and control of all relevant direct & indirect office staff (direct – stock/purchasing/business support, and indirect – credit control) processes and controls, and lead CX activities, in line with the overall business processes and procedures to ensure targets and objectives are delivered on a consistent basis.
As a depot CX Manager, it is your responsibility to:
- Lead both the Customer Service and Admin teams (stock/purchasing/credit control) in delivering the day-to-day office processes in line with company procedures.
- Be responsible for ensuring that standard office procedures (financial/admin/HR, etc.) are applied and are working efficiently and effectively.
- Deliver appraisals, training, and staff development.
- Work with strategic direction, lead and implement a customer experience improvement plan.
- Define and measure long-term success through customer engagement and retention.
- Manage customer feedback loops, leveraging CX data to inform engagement strategies.
- Continuously challenge each department to improve quality and collaborative efforts to deliver exceptional results.
- Grow relationships with clients, including ongoing communication and meetings, maintaining close dialogue about their priorities.
- Lead projects responsible for high-profile insights and recommendations for CX, UX, & customer journeys.
- Develop the team and their CX & commercial knowledge and performance, promoting improvements to embed our Customer Experience Strategy.
- Review business reports and complete relevant system administration aligned to sales order processing, ensuring cost, pricing, and gross margin correctness for invoicing.
- Analyze on-time-in-full data to devise and deliver improvements.
- Provide regular reports to the General/Regional Manager, and agree on remedial actions where required.
- Undertake any reasonable tasks assigned by the General/Regional Manager related to the effective and efficient performance of the job, within the post holder\’s skills and abilities.
- Promote and comply with all statutory and company safety policies, instigating work practices that result in a safe and healthy workplace.
As the successful candidate, you will:
- Have previous management experience, preferably in Customer Services/Office Management environments.
- Understand Customer Experience Methodologies and their application in a B2B environment.
- Possess strong people management and leadership skills, with a proactive approach to motivate staff to achieve objectives.
- Have good commercial acumen, capable of developing and maximizing profit within a driven environment.
- Be well-organized in managing daily office operations at the depot.
- Have excellent communication skills, with the ability to build key relationships with internal and external customers.
At least one job must be selected to apply.
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Office/Customer Experience Manager - Belfast employer: Brenntag
Contact Detail:
Brenntag Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Office/Customer Experience Manager - Belfast
✨Tip Number 1
Familiarise yourself with the specific customer experience methodologies mentioned in the job description. Understanding these concepts will not only help you during interviews but also demonstrate your commitment to enhancing customer satisfaction.
✨Tip Number 2
Network with professionals in the customer service and office management sectors, especially those based in Belfast. Engaging with industry peers can provide valuable insights and potentially lead to referrals that could strengthen your application.
✨Tip Number 3
Prepare to discuss your previous management experiences in detail, particularly how you've led teams to improve customer experience. Use specific examples that highlight your leadership skills and ability to drive results.
✨Tip Number 4
Research StudySmarter and our values, as well as the specific depot in Belfast. Tailoring your conversation to align with our mission and demonstrating your enthusiasm for our company culture can set you apart from other candidates.
We think you need these skills to ace Office/Customer Experience Manager - Belfast
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant management experience, particularly in customer services and office management. Use specific examples that demonstrate your leadership skills and ability to motivate staff.
Craft a Compelling Cover Letter: Write a cover letter that addresses the key responsibilities of the Office/Customer Experience Manager role. Emphasise your understanding of customer experience methodologies and how you can apply them in a B2B environment.
Showcase Your Achievements: In your application, include quantifiable achievements from previous roles, such as improvements in customer satisfaction scores or successful team development initiatives. This will help illustrate your capability to deliver results.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for this managerial position.
How to prepare for a job interview at Brenntag
✨Showcase Your Leadership Skills
As a potential Office/Customer Experience Manager, it's crucial to demonstrate your leadership abilities. Prepare examples of how you've successfully managed teams in the past, focusing on your approach to motivating staff and achieving objectives.
✨Understand Customer Experience Methodologies
Familiarise yourself with various customer experience methodologies relevant to a B2B environment. Be ready to discuss how you would implement these strategies to improve customer engagement and retention during the interview.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle customer feedback. Think of specific situations where you've turned negative feedback into positive outcomes and be prepared to share those stories.
✨Demonstrate Commercial Acumen
Highlight your understanding of commercial principles and how they apply to office management. Be prepared to discuss how you've maximised profit in previous roles and how you plan to do so in this position.
