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- Tasks: Be the friendly face of our customer service team, helping customers with their queries and orders.
- Company: Join Brenntag, a diverse and inclusive company that values every individual.
- Benefits: Enjoy a supportive work environment with opportunities for growth and development.
- Other info: Work Monday to Friday in a dynamic London location with a focus on teamwork.
- Why this job: Make a real difference by providing excellent service and solving customer problems.
- Qualifications: Strong communication skills and a passion for helping others are essential.
The predicted salary is between 25000 - 30000 £ per year.
We are seeking a proactive and customer-focused Customer Service Advisor to join our London Depot team. This role is key in delivering excellent service by acting as the first point of contact for customers and ensuring efficient order and delivery management.
Key Responsibilities:
- Act as the primary point of contact for customers, handling enquiries professionally and promptly.
- Process customer orders and repeat orders in line with company standards and service targets.
- Manage and coordinate customer complaints and returns, working closely with internal teams to achieve timely and satisfactory resolutions.
- Respond to customer queries related to deliveries, orders, and account management.
- Identify and suggest opportunities for continuous process improvements.
- Maintain accurate records, complete reporting, and carry out general administrative duties.
Key Skills & Experience:
- Strong customer service and communication skills
- Excellent attention to detail and organisational abilities
- Ability to manage multiple tasks and meet targets
- Problem-solving mindset with a focus on continuous improvement
- Experience in order processing or logistics/customer service environment (desirable)
Location: 215 Tunnel Ave, London SE10 0QW
Working Days: Monday to Friday
Working Hours: 8.30-5pm
Brenntag provides equal employment opportunities to qualified applicants and employees of all backgrounds and identities to create a workplace where difference is valued because it forms a resilient and more innovative organization. We do not discriminate on the basis of age, disability, gender identity, sexual orientation, ethnicity, race, religion or belief, parental and family status, or any other protected characteristic. We welcome applications from women, men and non-binary candidates of all ethnicities and socio-economic backgrounds.
Customer Service Advisor in London employer: Brenntag
Contact Detail:
Brenntag Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor in London
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Brenntag. Understand their values and what they stand for. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident when handling enquiries and complaints during the actual interview.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you successfully resolved customer issues. Be ready to share these stories to demonstrate your proactive approach.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email to express your appreciation for the opportunity. It’s a great way to keep yourself fresh in their minds and shows your enthusiasm for the role.
We think you need these skills to ace Customer Service Advisor in London
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight your customer service experience in your application. We want to see how you've handled enquiries and resolved issues in the past, so share specific examples that showcase your proactive approach.
Be Detail-Oriented: Attention to detail is key for this role. When filling out your application, double-check for any typos or errors. We appreciate candidates who take the time to ensure their submissions are polished and professional.
Demonstrate Problem-Solving Abilities: We love a good problem-solver! In your application, mention instances where you've identified issues and suggested improvements. This shows us you're not just about handling tasks but also about enhancing processes.
Apply Through Our Website: To make sure your application gets to us directly, apply through our website. It’s the best way to ensure we see your application and can consider you for the Customer Service Advisor role!
How to prepare for a job interview at Brenntag
✨Know Your Customer Service Basics
Brush up on the fundamentals of customer service. Be ready to discuss your previous experiences and how you handled specific situations. Think about examples where you went above and beyond for a customer, as this will show your proactive approach.
✨Demonstrate Problem-Solving Skills
Prepare to share instances where you've successfully resolved customer complaints or issues. Highlight your problem-solving mindset and how you can contribute to continuous improvement in processes, which is key for this role.
✨Familiarise Yourself with Order Processing
Since order processing is part of the job, it’s beneficial to understand the basics of how it works. If you have experience in logistics or similar environments, be sure to mention it and relate it to the responsibilities outlined in the job description.
✨Show Enthusiasm for the Role
Express genuine interest in the position and the company. Research Brenntag and be prepared to discuss why you want to work there. A positive attitude and enthusiasm can make a lasting impression on the interviewers.