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- Tasks: Be the first point of contact for customers and manage their orders and complaints.
- Company: Join Brenntag, a diverse and inclusive company that values every individual.
- Benefits: Enjoy competitive pay, flexible working hours, and a supportive team environment.
- Why this job: Make a real difference in customer satisfaction while developing your skills.
- Qualifications: Previous experience in customer service is a plus, but passion is key!
- Other info: Great opportunities for growth in a dynamic and welcoming workplace.
The predicted salary is between 28800 - 43200 £ per year.
In assigned territory act as first contact point for customers. Process orders and coordinate complaint management/returns with relevant stakeholders to achieve high customer service excellence.
Responsibilities
- Process customer orders and re-orders according to quality standards and targets.
- Evaluate and identify opportunities to drive process improvements continuously.
- Complete relevant reporting and admin tasks.
- Coordinate customer complaints, returns management.
- Represent contact point for customers for any kind of questions related to delivery/order management.
Skills
- Experience of working in a similar role.
Customer Service Advisor in Daresbury employer: Brenntag
Contact Detail:
Brenntag Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor in Daresbury
✨Tip Number 1
Get to know the company! Research Brenntag and understand their values and culture. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service scenarios! Think about how you'd handle common issues like complaints or order management. Being prepared with real-life examples can really impress during your interview.
✨Tip Number 3
Network, network, network! Connect with current or former employees on LinkedIn. They can provide insights into the role and might even give you a heads-up about job openings.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re proactive and serious about joining the team at Brenntag.
We think you need these skills to ace Customer Service Advisor in Daresbury
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application for the Customer Service Advisor role. Highlight your relevant experience and skills that match the job description, especially your ability to handle customer orders and complaints.
Showcase Your Communication Skills: As a first contact point for customers, it's crucial to demonstrate your communication prowess. Use clear and concise language in your application to show us you can effectively manage customer queries and concerns.
Highlight Process Improvement Experience: We love candidates who can identify opportunities for improvement! If you've got experience in streamlining processes or enhancing customer service, make sure to mention it in your application.
Apply Through Our Website: Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows us you're keen on joining our team!
How to prepare for a job interview at Brenntag
✨Know Your Customer Service Basics
Brush up on the fundamentals of customer service. Be ready to discuss your previous experiences and how you've handled customer complaints or returns. Think of specific examples that showcase your problem-solving skills and ability to maintain high service standards.
✨Research the Company Culture
Familiarise yourself with Brenntag's values and commitment to diversity. Understanding their approach to creating an inclusive workplace will help you align your answers with their ethos, showing that you're not just a fit for the role but also for the company culture.
✨Prepare for Scenario Questions
Expect to be asked how you would handle specific customer scenarios. Practice responses to common situations like managing a difficult customer or processing an order error. Use the STAR method (Situation, Task, Action, Result) to structure your answers clearly.
✨Show Enthusiasm and Positivity
During the interview, let your passion for customer service shine through. A positive attitude can make a huge difference. Smile, maintain eye contact, and express genuine interest in helping customers, as this is key to excelling in a customer service role.
