At a Glance
- Tasks: Be the friendly voice for customers, handling enquiries and processing orders with precision.
- Company: Join a diverse team at Brenntag, where every background is valued.
- Benefits: Enjoy a competitive salary, hybrid work options, and a supportive environment.
- Other info: Great career growth opportunities await in a vibrant office atmosphere.
- Why this job: Make a difference by providing top-notch customer service in a fast-paced setting.
- Qualifications: Strong communication skills and a passion for helping others are key.
The predicted salary is between 22000 - 26000 £ per year.
The Customer Service Advisor is the first point of contact for customers, responsible for handling incoming enquiries and processing sales orders with accuracy and efficiency. This role requires a professional approach at all times, ensuring a high standard of customer service across both phone and email communications.
Key Responsibilities
- Act as the primary point of contact for customer enquiries via phone and email
- Process sales orders accurately and in a timely manner
- Respond to customer queries, providing clear and helpful information
- Maintain professional and positive communication with customers at all times
- Ensure all customer interactions meet quality and service standards
Skills & Experience Required
- Strong organisational skills and attention to detail
- Excellent verbal and written communication skills
- Ability to manage multiple tasks and prioritise effectively
- A customer-focused mindset with a professional attitude
- Ability to work efficiently in a fast-paced environment
Location: Towcester – Office based.
Hours: Monday to Thursday - 08.30am – 5.00pm. Friday 08.30am – 4.30pm.
Hybrid: Once probation is completed, one day working from home.
Customer Service Advisor employer: Brenntag
Brenntag in Bristol is an excellent employer, offering a supportive work culture that prioritises safety and customer satisfaction. With opportunities for professional growth through training, including potential ADR certification, employees can enhance their skills while enjoying benefits like free on-site parking. Join us to be part of a dedicated team committed to excellence in hazardous materials delivery.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Make sure you know the company inside out! Research Brenntag and understand their values, especially around customer service. This will help you tailor your responses during interviews and show that you're genuinely interested.
✨Tip Number 2
Practice your communication skills! Since you'll be handling customer enquiries via phone and email, it’s crucial to sound professional and clear. Try role-playing with a friend or family member to get comfortable with common customer scenarios.
✨Tip Number 3
Show off your organisational skills! During interviews, share examples of how you've managed multiple tasks effectively in the past. This will demonstrate that you can thrive in a fast-paced environment like the one at Brenntag.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Show Off Your Communication Skills:Since you'll be the first point of contact for customers, make sure your written application reflects your excellent verbal and written communication skills. Use clear and concise language to demonstrate how you can provide helpful information and maintain a professional tone.
Highlight Your Organisational Skills:We love candidates who can juggle multiple tasks! In your application, mention any experiences where you've successfully managed various responsibilities. This will show us that you can handle the fast-paced environment we thrive in.
Be Customer-Focused:Your application should scream customer service! Share examples of how you've gone above and beyond to help customers in previous roles. This will help us see your customer-focused mindset and professional attitude.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you're keen on joining our team!
How to prepare for a job interview at Brenntag
✨Know Your Stuff
Before the interview, make sure you understand the role of a Customer Service Advisor inside out. Familiarise yourself with common customer queries and how to handle them. This will help you demonstrate your knowledge and confidence during the interview.
✨Practice Makes Perfect
Rehearse your responses to typical interview questions, especially those related to customer service scenarios. Think about how you would handle difficult customers or manage multiple tasks. Practising with a friend can help you refine your answers and improve your delivery.
✨Showcase Your Skills
Highlight your organisational skills and attention to detail during the interview. Be ready to provide examples of how you've successfully managed multiple tasks in a fast-paced environment. This will show that you have the right mindset for the role.
✨Be Professional and Positive
Remember, you're applying for a customer-facing role, so maintain a professional attitude throughout the interview. Use clear and positive language, and don’t forget to smile! This will reflect your ability to communicate effectively with customers.
