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For Companies At a Glance
- Tasks: Provide top-notch customer service for our AdBlue business and manage orders efficiently.
- Company: Join Brenntag, a leader in chemical distribution, committed to innovation and diversity.
- Benefits: Enjoy a supportive work environment with opportunities for growth and development.
- Why this job: Be part of a dynamic team that values your input and fosters a positive culture.
- Qualifications: Customer service experience and IT skills are essential; familiarity with SAP is a plus.
- Other info: We celebrate diversity and encourage applications from all backgrounds.
The predicted salary is between 28800 - 43200 £ per year.
Overview
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About the role
To provide excellent customer service to all internal (depots) and external customers for the AdBlue business.
Responsibilities
- Follow up and respond to customer service calls ensuring the customers interactions with Brenntag are positive and leaves them satisfied
- Validate and process orders received via telephone & email in a timely manner
- Generate return authorisation numbers for the subsequent return of empty AdBlue packaging for credit and process them onto the system
- Closely manage and update system data e.g. price amendments, lead times and customer information
- Confirm AdBlue deliveries to generate invoices
- Set up new customer accounts
- Work with Head Office to process supplier invoices & credits
- Work with depot transport to expedite deliveries as required by the customer
- Liaise with all commercial / sales staff to maximise sales opportunities and to ensure customer requirements are met
- Undertake any reasonable tasks or duties assigned by the appropriate line managers from time to time, related to the effective and efficient performance of the job
Qualifications / Skills
- Customer service experience within a fast-moving business
- SAP or equivalent order processing system
- Competent IT skills: Microsoft Office suite, email, Word, Excel, etc.
Equal Employment Opportunity
Brenntag provides equal employment opportunities to qualified applicants and employees of all backgrounds and identities to create a workplace where difference is valued because it forms a resilient and more innovative organization. We do not discriminate on the basis of age, disability, gender identity, sexual orientation, ethnicity, race, religion or belief, parental and family status, or any other protected characteristic. We welcome applications from women, men and non-binary candidates of all ethnicities and socio-economic backgrounds.
Company
Brenntag TA Team
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Customer Service Advisor employer: Brenntag
Contact Detail:
Brenntag Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Familiarise yourself with the AdBlue product and its market. Understanding the specifics of what you're selling will help you engage more effectively with customers and demonstrate your expertise during interviews.
✨Tip Number 2
Brush up on your SAP or equivalent order processing system skills. If you can showcase your proficiency in these systems, it will give you a significant edge over other candidates.
✨Tip Number 3
Practice your communication skills, especially over the phone and via email. Since you'll be handling customer service calls, being articulate and friendly can make a big difference in how you come across to potential employers.
✨Tip Number 4
Network with current or former employees of Brenntag if possible. They can provide insights into the company culture and expectations, which can help you tailor your approach when applying.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Understand the Role: Read through the job description carefully to understand the key responsibilities and qualifications required for the Customer Service Advisor position. Tailor your application to highlight relevant experiences that align with these requirements.
Highlight Customer Service Experience: Emphasise any previous customer service roles you have held, particularly in fast-paced environments. Use specific examples to demonstrate how you effectively handled customer interactions and resolved issues.
Showcase IT Skills: Mention your proficiency with Microsoft Office and any order processing systems like SAP. Provide examples of how you've used these tools in past roles to improve efficiency or customer satisfaction.
Craft a Strong Cover Letter: Write a compelling cover letter that not only introduces yourself but also explains why you are a great fit for the role. Make sure to express your enthusiasm for working at Brenntag and how you can contribute to their customer service goals.
How to prepare for a job interview at Brenntag
✨Showcase Your Customer Service Skills
Make sure to highlight your previous customer service experience during the interview. Share specific examples of how you've handled difficult situations or gone above and beyond to ensure customer satisfaction.
✨Familiarise Yourself with SAP
Since the role requires knowledge of SAP or equivalent order processing systems, it’s a good idea to brush up on your skills. If you have experience with similar software, be prepared to discuss how you can quickly adapt to new systems.
✨Demonstrate IT Competence
As the job involves using Microsoft Office and other IT tools, be ready to discuss your proficiency in these applications. You might even want to mention any relevant projects where you used these skills effectively.
✨Understand the AdBlue Business
Research Brenntag's AdBlue business and understand its significance in the market. Being knowledgeable about the product will show your genuine interest in the role and help you answer questions more effectively.
