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For Companies At a Glance
- Tasks: Support customer orders from start to finish, ensuring a smooth service experience.
- Company: Join Brenntag, the global leader in chemical and ingredient distribution.
- Benefits: Dynamic work environment, professional growth opportunities, and a supportive team.
- Why this job: Make a direct impact on customer service excellence in a structured setting.
- Qualifications: Strong communication skills, attention to detail, and reliability are essential.
- Other info: This is a 9-month fixed-term contract, not remote.
The predicted salary is between 25000 - 30000 £ per year.
Your Role
In this Customer Service role, you support all selling functions across different industries. You are responsible for processing customer orders from start to finish – including order entry, invoicing, and subsequent follow-up – ensuring a smooth and reliable service experience.
Key tasks:
- Support internal and external Account Managers across all product lines
- Enter orders accurately and ensure correct invoicing
- Follow up on orders, payments, and any open issues
- Daily interaction with customers as part of regular tasks, including clarifications and follow-up
- Work closely with Account Managers, Business Development Managers and Logistics
Important notice: This position is not a remote role and is offered as a 9-month fixed-term contract to cover maternity leave.
Your Profile
You enjoy working in a structured, service-oriented environment and keep a cool head even when handling multiple orders at once. You bring:
- High reliability and a strong sense of responsibility
- Clear and professional communication skills
- Excellent attention to detail and accuracy in your work
Our Offer
At Brenntag, we are proud to be the global market leader in chemical and ingredient distribution. You will be joining a supportive, safety-focused team in Belfast where collaboration, trust, and professional development are key. We offer:
- A dynamic and inclusive work environment
- Opportunities for professional growth and training
- The chance to make a direct impact on supply chain and customer service excellence
Brenntag provides equal employment opportunities to qualified applicants and employees of all backgrounds and identities. We value difference because it makes our organization more resilient and innovative. We do not discriminate on the basis of age, disability, gender identity, sexual orientation, ethnicity, race, religion or belief, parental and family status, or any other protected characteristic. We welcome applications from women, men and non-binary candidates of all ethnicities and socio-economic backgrounds.
Customer Service Representative in Belfast employer: Brenntag
Contact Detail:
Brenntag Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative in Belfast
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Brenntag. Understand their values and what they stand for. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident when discussing how you handle customer interactions during the interview.
✨Tip Number 3
Show off your attention to detail! During the interview, share specific examples of how you've ensured accuracy in your previous roles. This is key for the Customer Service Representative position, so make sure to highlight it!
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that can set you apart from other candidates and shows your enthusiasm for the role.
We think you need these skills to ace Customer Service Representative in Belfast
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Service Representative role. Highlight your experience in processing orders and your ability to communicate clearly, as these are key aspects of the job.
Showcase Your Attention to Detail: Since accuracy is crucial in this role, give examples in your application that demonstrate your attention to detail. Whether it’s a project you managed or a task you completed, let us know how you ensured everything was spot on!
Highlight Your Team Spirit: We love collaboration at StudySmarter! Mention any experiences where you worked closely with others, especially in customer service or sales environments. This will show us you’re a great fit for our supportive team.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Brenntag
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Customer Service Representative. Familiarise yourself with order processing, invoicing, and follow-up procedures. This will help you demonstrate your knowledge and show that you're ready to hit the ground running.
✨Showcase Your Communication Skills
Since clear and professional communication is key in this role, prepare examples of how you've effectively communicated with customers or colleagues in the past. Think about situations where you resolved issues or clarified complex information, as these will highlight your ability to maintain a smooth service experience.
✨Demonstrate Attention to Detail
In customer service, accuracy is crucial. Be ready to discuss how you ensure precision in your work, especially when entering orders and handling invoicing. You might even want to mention any tools or methods you use to double-check your work, as this will show your reliability.
✨Prepare for Scenario Questions
Expect to be asked how you would handle specific customer scenarios. Think about common challenges in customer service, like dealing with complaints or managing multiple orders. Practising your responses will help you feel more confident and articulate during the interview.