Part Time Evening and Weekends Customer Care Assistant in Belfast

Reports to: Business Support Manager

Location: Unit 6 & 7, Carrowreagh Business Park, Dundonald, Belfast, Northern Ireland BT16 1QQ

The Group is a market leader in the supply and servicing of equipment, reagents and consumables along with supply chain management to the Life Sciences, Healthcare, Industrial and Pharmacy sectors in Ireland, Europe and Asia.

The Customer Service Representative role is key to the operations of the business. It has a specific focus on our surgical portfolio and will be responsible for building and maintaining relationships with new and existing clients, including public and private hospitals. This role would be ideal for a strong sales administrator with a background or interest in the medical field with a specific focus on surgical products.

This role is based on-site in our Dundonald Office, 5 days a week, 9am-5pm.

• Responsible for processing large volumes of sales orders, ensuring they are tracked through to delivery, delivered on schedule and that product specialists/customers where appropriate are kept informed throughout the process.
• Become a subject matter expert in Salesforce CRM.
• Support product specialists with creating opportunities and quotes in the CRM.
• Responsibility for pre- and post-sales support for clients.
• Comply with all internal and external regulatory, legal requirements and processes.
• Manage sales back-order report so that reporting is correct and up to date.
• When buying stock ensure it is within either the set minimum qty’s or for a validated new sales order.
• Deal with incoming sales and service enquiries and day to day customer and supplier calls/emails and work with team to provide consistent phone support and cover.
• Provide CRM/ERP data cleansing support.
• Answering all phone calls and directing all queries.
• Supporting the Warehouse role always ensuring stock accuracy.
• Warehouse cover when required – during busy periods and holiday periods – including preparing outgoing orders.

A strong interest in customer service and order processing.

• Strong IT skills across the MS Office suite.
• Technically minded with a desire to understand customer needs in relation to products.
• Excellent numeric and data entry skills with attention to detail and accuracy.
• 2-3 years' experience in a customer service role with process ordering experience essential.
• If you have used Salesforce before that’s great, but if not, we will provide full training.
• Ideally you will have some experience in medical devices or with a company that has a large product portfolio, but we are open to hearing from anyone who feels they might be a good fit, regardless of background.

Up to 10% bonus, paid annually.

Pension Contributions.

Death in Service Benefit.

Investment in your professional and personal growth.