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- Tasks: Support customers and manage sales orders in a dynamic healthcare environment.
- Company: Leading supplier in medical equipment and services with a focus on innovation.
- Benefits: Competitive salary, annual bonus, pension contributions, and personal growth investment.
- Other info: On-site role with opportunities for career advancement in a supportive team.
- Why this job: Join a vital role in healthcare, making a difference while developing your skills.
- Qualifications: Customer service experience and strong IT skills; training provided for Salesforce.
The predicted salary is between 20000 - 25000 £ per year.
Reports to: Business Support Manager
Location: Unit 6 & 7, Carrowreagh Business Park, Dundonald, Belfast, Northern Ireland BT16 1QQ
The Group is a market leader in the supply and servicing of equipment, reagents and consumables along with supply chain management to the Life Sciences, Healthcare, Industrial and Pharmacy sectors in Ireland, Europe and Asia.
The Customer Service Representative role is key to the operations of the business. It has a specific focus on our surgical portfolio and will be responsible for building and maintaining relationships with new and existing clients, including public and private hospitals. This role would be ideal for a strong sales administrator with a background or interest in the medical field with a specific focus on surgical products. This role is based on-site in our Dundonald Office, 5 days a week, 9am-5pm.
- Responsible for processing large volumes of sales orders, ensuring they are tracked through to delivery, delivered on schedule and that product specialists/customers where appropriate are kept informed throughout the process.
- Become a subject matter expert in Salesforce CRM.
- Support product specialists with creating opportunities and quotes in the CRM.
- Responsibility for pre- and post-sales support for clients.
- Comply with all internal and external regulatory, legal requirements and processes.
- Manage sales back-order report so that reporting is correct and up to date.
- When buying stock ensure it is within either the set minimum qty’s or for a validated new sales order.
- Deal with incoming sales and service enquiries and day to day customer and supplier calls/emails and work with team to provide consistent phone support and cover.
- Provide CRM/ERP data cleansing support.
- Answering all phone calls and directing all queries.
- Supporting the Warehouse role always ensuring stock accuracy.
- Warehouse cover when required – during busy periods and holiday periods – including preparing outgoing orders.
A strong interest in customer service and order processing.
Strong IT skills across the MS Office suite.
Technically minded with a desire to understand customer needs in relation to products.
Excellent numeric and data entry skills with attention to detail and accuracy.
2-3 years' experience in a customer service role with process ordering experience essential.
If you have used Salesforce before that’s great, but if not, we will provide full training.
Ideally you will have some experience in medical devices or with a company that has a large product portfolio, but we are open to hearing from anyone who feels they might be a good fit, regardless of background.
Up to 10% bonus, paid annually.
Pension Contributions.
Death in Service Benefit.
Investment in your professional and personal growth.
Evening Customer Service Centre Advisor (Part Time) in Belfast employer: Brennan & Co
Contact Detail:
Brennan & Co Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Evening Customer Service Centre Advisor (Part Time) in Belfast
✨Tip Number 1
Get to know the company inside out! Research their products, values, and recent news. This will help you stand out in interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and even a foot in the door for that Customer Service role.
✨Tip Number 3
Practice your pitch! Prepare a brief introduction about yourself and your experience, especially focusing on customer service and sales order processing. This will help you feel confident when meeting potential employers.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our team and ready to dive into the world of customer service.
We think you need these skills to ace Evening Customer Service Centre Advisor (Part Time) in Belfast
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience that match the Customer Service Representative role. Highlight any relevant experience in sales administration or the medical field, as this will catch our eye!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about customer service and how your background aligns with our needs. Be genuine and let your personality come through.
Showcase Your IT Skills: Since we value strong IT skills, especially with MS Office and CRM systems like Salesforce, make sure to mention any relevant experience. If you’re not familiar with Salesforce, don’t worry – we’ll train you!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Brennan & Co
✨Know Your Stuff
Make sure you understand the company and its products, especially in the surgical portfolio. Familiarise yourself with their services and how they support healthcare sectors. This will show your genuine interest and help you answer questions more confidently.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences that highlight your customer service abilities. Think about times when you resolved issues or built strong relationships with clients. This is crucial for a role focused on maintaining client connections.
✨Get Comfortable with Salesforce
Even if you haven't used Salesforce before, it’s worth brushing up on CRM systems. Familiarise yourself with basic functionalities and terminology. This will demonstrate your willingness to learn and adapt quickly, which is key for this position.
✨Ask Insightful Questions
Prepare thoughtful questions about the role and the company culture. This not only shows your enthusiasm but also helps you gauge if the company is the right fit for you. Consider asking about team dynamics or how success is measured in the customer service department.