At a Glance
- Tasks: Process sales orders, maintain client relationships, and support product specialists in a dynamic environment.
- Company: Join Brennan & Co NI, a leader in the medical supply industry.
- Benefits: Enjoy a performance bonus, pension contributions, and opportunities for personal growth.
- Other info: Full training provided, with excellent career progression opportunities.
- Why this job: Make a real impact in healthcare while developing your skills in customer service.
- Qualifications: 2-3 years in customer service with strong IT and communication skills.
The predicted salary is between 24000 - 30000 € per year.
The Customer Service Representative role is key to the operations of the business. It has a specific focus on our surgical portfolio and will be responsible for building and maintaining relationships with new and existing clients, including public and private hospitals. This role would be ideal for a strong sales administrator with a background or interest in the medical field with a specific focus on surgical products. This role is based on-site in our Dundonald Office, 5 days a week, 9am-5pm.
What you will be doing day to day:
- Responsible for processing large volumes of sales orders, ensuring they are tracked through to delivery, delivered on schedule and that product specialists/customers where appropriate are kept informed throughout the process.
- Maintain a close working relationship with all key parties including customers, suppliers and other departments.
- Adhere and contribute to the development and maintenance of the Standard Operating Procedures for the CSR team and regularly conduct reviews in line with continuous improvement initiatives or business changes.
- Developing product knowledge and showing a keen interest in the surgical portfolio of products.
- Become a subject matter expert in salesforce CRM.
- Support product specialists with creating opportunities and quotes in the CRM.
- Responsibility for pre- and post-sales support for clients.
- Assist product specialist in maintaining accurate opportunity and quote reporting.
- Comply with all internal and external regulatory, legal requirements and processes.
- Manage sales back-order report so that reporting is correct and up to date.
- When buying stock ensure it is within either the set minimum qtys or for a validated new sales order.
- Deal with incoming sales and service enquiries and day to day customer and supplier calls/emails and work with team to provide consistent phone support and cover.
- Provide CRM/ERP data cleansing support.
- Answering all phone calls and directing all queries.
- Supporting the Warehouse role always ensuring stock accuracy.
- Warehouse cover when required during busy periods and holiday periods including preparing outgoing orders.
About you:
- Great communication skills, a team player and an enthusiastic approach.
- A strong interest in customer service and order processing.
- Strong IT skills across the MS Office suite.
- Technically minded with a desire to understand customer needs in relation to products.
- Excellent numeric and data entry skills with attention to detail and accuracy.
- 2-3 years' experience in a customer service role with process ordering experience essential.
- If you have used Salesforce before that's great, but if not, we will provide full training.
- Ideally you will have some experience in medical devices or with a company that has a large product portfolio, but we are open to hearing from anyone who feels they might be a good fit, regardless of background.
What we can offer you:
- Up to 10% bonus, paid annually.
- Pension Contributions.
- Income Protection.
- Death in Service Benefit.
- Sports and Social Club.
- Investment in your professional and personal growth.
Skills: Customer Service, Sales Support, Telephone Skills, Call Center, Customer Care, Customer Support, Administrator.
Benefits: Performance Bonus, Pension Fund, Parking, Death in Service, Income Protection, Progression Opportunities, Sports and Social.
Customer Service Agent (Experienced) in Belfast employer: Brennan & Co NI
Brennan & Co NI is an exceptional employer, offering a dynamic work environment in the heart of Dundonald, Belfast. With a strong focus on employee growth and development, we provide comprehensive training, including Salesforce CRM, alongside competitive benefits such as annual performance bonuses, pension contributions, and a supportive sports and social club. Join us to be part of a dedicated team that values communication, teamwork, and a commitment to excellence in customer service within the healthcare sector.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Agent (Experienced) in Belfast
✨Tip Number 1
Get to know the company inside out! Research Brennan & Co NI, their products, and their values. This way, when you chat with them, you can show off your knowledge and passion for their surgical portfolio.
✨Tip Number 2
Practice your communication skills! Since this role is all about building relationships, make sure you can articulate your thoughts clearly. Try mock interviews with friends or family to get comfortable.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the team at Brennan & Co NI. Don’t miss out!
We think you need these skills to ace Customer Service Agent (Experienced) in Belfast
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Customer Service Agent role. Highlight your experience in customer service and any relevant skills, especially those related to order processing and sales support. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about the medical field and how your background aligns with our needs. Show us your enthusiasm for the role and the company – we love that!
Show Off Your Communication Skills:Since this role involves a lot of interaction with clients and colleagues, make sure your written application reflects your great communication skills. Keep it clear, concise, and professional, but don’t be afraid to let your personality shine through!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re proactive and keen to join our team!
How to prepare for a job interview at Brennan & Co NI
✨Know Your Products
Before the interview, take some time to research Brennan & Co's surgical portfolio. Understanding the products and their applications will not only impress your interviewers but also show your genuine interest in the role.
✨Showcase Your Communication Skills
As a Customer Service Agent, communication is key. Prepare examples of how you've effectively communicated with clients or resolved issues in previous roles. This will demonstrate your ability to build and maintain relationships, which is crucial for this position.
✨Familiarise Yourself with Salesforce
While you’ll receive training, having a basic understanding of Salesforce CRM can give you an edge. If you have experience with similar systems, be ready to discuss how you used them to manage customer relationships and sales processes.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills and customer service approach. Think of specific situations where you successfully handled customer inquiries or complaints, and be ready to explain your thought process and outcomes.
