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For Companies At a Glance
- Tasks: Ensure hotel safety, provide room service, and assist guests during night shifts.
- Company: Join the family-run Brend Hotels with over 50 years of hospitality experience.
- Benefits: Competitive pay, paid holidays, staff tips, and discounts at Brend Hotels.
- Why this job: Be part of a supportive team and gain valuable skills in a dynamic environment.
- Qualifications: Positive attitude, good communication skills, and a commitment to customer service.
- Other info: Full training provided, with opportunities for career progression.
THIS IS NOT A LIVE IN ROLE
Overview
We are looking for someone to join our night team at the Carlyon Bay Hotel. This is a permanent, full-time position working 42.5 hours per week.
Hours and schedule: 5 fixed shifts per week on Tuesday, Wednesday, Thursday, Friday and Saturday nights. Shifts are either 22:00–06:30 or 23:00–07:30.
Rate of pay: £12.46 per hour.
What you will be doing
- Responsible for hotel safety including extensive security and lock checks.
- Provide room service to all guests.
- Provide check-in and check-out services.
- Clean public areas and cater to guests’ needs during the shift.
- Deal with internal and external calls in an expeditious manner and record/pass on messages.
- Understand and comply with company policy on HASAWA, fire precautions, legal requirements, and perform other tasks as required.
- Prepare the Front of House area for the following day.
What we are looking for
- Positive attitude and willingness to learn.
- Good communication skills.
- Commitment to delivering high levels of customer service.
- A neat and tidy appearance (hair and fingernails) and adherence to uniform requirements.
- Flexibility to respond to a range of different work situations.
- Ability to work on your own and be responsible; tolerant of working alone.
- Although previous experience would be beneficial, it is not essential as full training will be provided.
What’s in it for me?
Perks include competitive pay, paid holidays and a share of staff tips. There may be live-in accommodation in the area. Discounts when dining at Brend Hotels and reduced accommodation rates. Brend Hotels support and training throughout your career and opportunities for progression within a local company.
About Brend Hotels
Brend Hotels is a family-run company with over fifty years in West Country hospitality. We are committed to excellence and value our Team Members who are central to our success.
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Night Manager / Porter employer: Brend Hotels
Contact Detail:
Brend Hotels Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Manager / Porter
✨Tip Number 1
Get to know the hotel! Before your interview, do a bit of research on Carlyon Bay Hotel. Familiarise yourself with their services and values. This will help you show genuine interest and make a great impression.
✨Tip Number 2
Practice your customer service skills! Since this role is all about delivering high levels of service, think of examples from your past experiences where you’ve gone above and beyond for a guest or customer. We want to hear those stories!
✨Tip Number 3
Dress to impress! Even though it’s a night role, showing up in a neat and tidy appearance can set you apart. It shows you take the job seriously and are ready to represent the hotel well.
✨Tip Number 4
Apply through our website! We love seeing applications come directly from candidates who are excited about joining our team. Plus, it gives you a chance to showcase your enthusiasm right from the start!
We think you need these skills to ace Night Manager / Porter
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A positive attitude and a willingness to learn are key, so don’t be shy about sharing your enthusiasm for the role.
Tailor Your Application: Make sure to tailor your application to the Night Manager / Porter position. Highlight any relevant experience or skills that match what we’re looking for, like good communication skills and a commitment to customer service. It shows us you’ve done your homework!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Avoid jargon and make sure to proofread for any typos or errors – first impressions count!
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s straightforward and ensures your application goes directly to us. Plus, you’ll find all the info you need about the role there!
How to prepare for a job interview at Brend Hotels
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Night Manager/Porter. Familiarise yourself with hotel safety protocols, room service procedures, and customer service expectations. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Show Off Your Communication Skills
Since good communication is key for this role, practice articulating your thoughts clearly. Think about examples from your past experiences where you successfully handled guest interactions or resolved issues. This will demonstrate your ability to provide high levels of customer service.
✨Dress to Impress
Even though it’s a night shift, first impressions matter! Make sure you present yourself neatly and adhere to any uniform requirements mentioned in the job description. A tidy appearance reflects your professionalism and respect for the role.
✨Be Ready for Scenario Questions
Prepare for situational questions that may arise during the interview. Think about how you would handle various scenarios, such as dealing with a difficult guest or managing security checks. This will showcase your problem-solving skills and readiness to take on the responsibilities of the job.
