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- Tasks: Manage hotel bookings, provide top-notch customer service, and handle calls and emails.
- Company: Join the Brend Collection, a family-run leader in West Country hospitality.
- Benefits: Enjoy competitive pay, paid holidays, staff tips, and discounts at Brend Collection.
- Why this job: Be part of a passionate team that values excellence and offers career growth.
- Qualifications: Positive attitude, good communication skills, and a willingness to learn.
- Other info: Flexible shifts available; full training provided for newcomers.
The predicted salary is between 13 - 16 £ per hour.
Location: Pottington Industrial Estate, Barnstaple. EX31 1LE
Salary: £97.12 per hour
Hotel: The Barnstaple Hotel
Deadline to apply: 21st February 2026
Hours per week: 37.5
As a Hotel Receptionist you will be responsible for recording and monitoring all hotel bookings, ensuring exceptional customer service, and answering internal and external phone calls. Work for Brend Collection and receive competitive pay, opportunities for progression, share of staff tips, staff discounts at Brend Collection and paid holidays. Flexible working is available with various shifts including early mornings, evenings and weekends. This is a great opportunity to work for a successful local company in the South West.
What will I be doing?
- Record and control hotel bookings with accuracy and effectiveness
- Deal with incoming and outgoing calls swiftly, recording and passing on messages as well as answering all emails
- Complete day-to-day office administrative tasks including hotel banking
- Provide friendly and professional customer service to all guests, demonstrating exceptional service skills
- Ensure workstation and office is tidy and equipment is in working order
- Understand and comply with company policy on HASAWA, fire precautions, legal requirements, and perform any other tasks that may be required from time to time
- Assist other departments wherever necessary and maintain good working relationships
What are we looking for?
- Positive attitude and willingness to learn
- Good communication skills
- Commitment to delivering high levels of customer service
- A neat and tidy appearance (hair and fingernails) and adherence to uniform requirements
- Flexibility to respond to a range of different work situations
- Ability to work on your own or in a team
- Previous experience would be beneficial, but is not essential as full training will be provided
What’s in it for me?
There’s plenty of perks when it comes to joining the Brend Collection team which include competitive rates of pay, paid holidays, and a share of staff tips. You’ll also receive discounts when dining at any Brend Collection establishment as well as reduced accommodation rates. Brend Collection are very proud of their wonderful staff and do all they can to develop them, offering support and training throughout their career as well as offering genuine opportunities for career progression within a successful local company.
What is it like to work for Brend Collection?
Brend Collection is a family‑run company that has been a leader in West Country hospitality for over fifty years. We have a passion for excellence and we pour our hearts and souls into making sure we exceed customer expectations time and time again. And, our amazing Team Members are at the heart of it all!
Hotel Receptionist in Harrogate employer: Brend Hotels
Contact Detail:
Brend Hotels Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hotel Receptionist in Harrogate
✨Tip Number 1
Get to know the hotel inside out! Familiarise yourself with The Barnstaple Hotel's services and amenities. This way, when you chat with potential employers, you can show off your knowledge and enthusiasm for the role.
✨Tip Number 2
Practice your customer service skills! Role-play common scenarios you might face as a receptionist. This will help you feel more confident during interviews and demonstrate your commitment to delivering high levels of customer service.
✨Tip Number 3
Network like a pro! Connect with current or former employees of Brend Collection on LinkedIn. They can provide insider tips and maybe even put in a good word for you when you apply through our website.
✨Tip Number 4
Be flexible and open-minded! Show that you're ready to tackle various shifts and adapt to different situations. Employers love candidates who are willing to go the extra mile, especially in a dynamic environment like hospitality.
We think you need these skills to ace Hotel Receptionist in Harrogate
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for the role and the hospitality industry.
Tailor Your Application: Make sure to tailor your application to the Hotel Receptionist position. Highlight any relevant experience or skills that match what we’re looking for, like customer service or communication skills.
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read, so avoid long-winded sentences and get straight to the good stuff!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly and allows you to keep track of your application status easily.
How to prepare for a job interview at Brend Hotels
✨Know the Company
Before your interview, take some time to research Brend Collection. Understand their values, mission, and what makes them stand out in the hospitality industry. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Customer Service Skills
As a Hotel Receptionist, exceptional customer service is key. Prepare examples from your past experiences where you went above and beyond for a customer. This could be anything from resolving a complaint to creating a memorable experience for a guest.
✨Practice Common Interview Questions
Anticipate questions related to handling bookings, dealing with phone calls, and managing administrative tasks. Practising your responses will help you feel more confident and articulate during the interview. Don’t forget to prepare questions to ask them too!
✨Dress the Part
First impressions matter! Make sure you arrive looking neat and tidy, adhering to any uniform requirements mentioned in the job description. A professional appearance will reflect your commitment to the role and the company’s standards.
