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- Tasks: Manage hotel bookings and provide top-notch customer service.
- Company: Join the Brend Collection, a family-run leader in hospitality.
- Benefits: Enjoy competitive pay, paid holidays, staff tips, and discounts at Brend Hotels.
- Why this job: Be part of a passionate team and grow your career in hospitality.
- Qualifications: Positive attitude, good communication skills, and a willingness to learn.
- Other info: Flexible shifts available with full training provided.
The predicted salary is between 24000 - 36000 £ per year.
As a Hotel Receptionist, you will be responsible for recording and monitoring all hotel bookings, ensuring exceptional customer service as well as answering internal and external phone calls. Work for Brend Collection and receive competitive pay, opportunities for progression, share of staff tips, staff discounts at Brend Hotels and paid holidays. Flexible working is available with various shifts including early mornings, evenings and weekends. This is a great opportunity to work for a successful local company in Sidmouth.
Responsibilities
- Record and control hotel bookings with accuracy and effectiveness.
- Deal with incoming and outgoing calls expeditiously, recording and passing on messages as well as answering all emails.
- Complete day-to-day office administrative tasks including hotel banking.
- Provide friendly and professional customer service when dealing with customers.
- Ensure workstation and office is tidy and equipment is in working order.
- Understand and comply with company policy on HASAWA, fire precautions, and legal requirements, and perform any other tasks that may be required from time to time.
- Assist other departments wherever necessary and maintain good working relationships.
Qualifications
- Positive attitude and willingness to learn.
- Good communication skills.
- Commitment to delivering high levels of customer service.
- A neat and tidy appearance (hair and fingernails) and adherence to uniform requirements.
- Flexibility to respond to a range of different work situations.
- Ability to work on your own or in a team.
- Previous experience is beneficial but not essential as full training will be provided.
What’s in it for me?
There’s plenty of perks when it comes to joining the Brend Collection team which include competitive rates of pay, paid holidays, and a share of staff tips. You’ll also receive discounts when dining at any Brend Hotels establishment as well as reduced accommodation rates. Brend Collection are very proud of their wonderful staff and do all they can to develop them, offering support and training throughout their career as well as offering genuine opportunities for career progression within a successful local company.
About Brend Hotels
Brend Collection is a family-run company that has been a leader in West Country hospitality for over fifty years. We have a passion for excellence and we pour our hearts and souls into making sure we exceed customer expectations time and time again. And, our amazing Team Members are at the heart of it all!
Full Time Receptionist employer: Brend Hotels
Contact Detail:
Brend Hotels Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Full Time Receptionist
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Brend Collection. Understand their values and what makes them tick. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on showcasing your customer service skills and how you can contribute to the team at The Belmont Hotel.
✨Tip Number 3
Dress to impress! Make sure you look neat and tidy for your interview. A professional appearance goes a long way in the hospitality industry, so don’t skimp on this part!
✨Tip Number 4
Follow up after your interview! A quick thank-you email can set you apart from other candidates. It shows your enthusiasm for the role and keeps you fresh in their minds. And remember, apply through our website for the best chance!
We think you need these skills to ace Full Time Receptionist
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We love to see a bit of who you are, so don’t be afraid to add a personal touch that reflects your enthusiasm for the role.
Tailor Your Application: Make sure to tailor your application specifically for the Receptionist position at The Belmont Hotel. Highlight your customer service skills and any relevant experience that aligns with our values and the job description.
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read, so avoid fluff and focus on what makes you a great fit for the role.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this fantastic opportunity with Brend Collection.
How to prepare for a job interview at Brend Hotels
✨Know the Company
Before your interview, take some time to research Brend Collection. Understand their values, mission, and what makes them stand out in the hospitality industry. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Practice Customer Service Scenarios
As a receptionist, exceptional customer service is key. Prepare for your interview by thinking through common customer service scenarios you might face. Practise how you would handle difficult situations or complaints, as this will demonstrate your problem-solving skills and commitment to high levels of customer care.
✨Dress the Part
First impressions matter! Make sure you present yourself neatly and professionally, adhering to the uniform requirements mentioned in the job description. A tidy appearance reflects your understanding of the role and your respect for the company’s standards.
✨Show Your Flexibility
The job requires flexibility with shifts, including early mornings and weekends. Be prepared to discuss your availability and willingness to adapt to different work situations. Highlight any previous experiences where you successfully managed varying schedules or responsibilities.