Spa Manager in Braunton

Spa Manager
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Location: Saunton Sands Hotel, Saunton, EX33 1LQ Salary: £45,000 per annum Hotel: Saunton Sands Hotel Deadline to apply: 29th October 2026
Set above three and a half miles of golden North Devon coastline, Source Spa & Wellness at Saunton Sands Hotel offers a calm, restorative escape shaped by its natural surroundings. Our facilities include a marine-inspired Thermal Suite with a beach-view vitality pool, indoor and outdoor pools, a fully equipped gym, a varied fitness and wellbeing class programme, a rooftop relaxation room and our own Source Spa product range.
We are now looking for an experienced Spa Manager to lead the spa and help shape its next chapter. You will take full responsibility for the day-to-day running and commercial performance of the spa, from marketing and promotions to programming, memberships, operational standards, team development and training. You will play a central role in delivering a first-class spa and wellbeing experience in which every step of the guest journey feels effortless, considered and quietly luxurious, so that each guest leaves relaxed, restored and looking forward to their return.
Why join us?
Competitive salary A share of staff tips, paid monthly Paid holiday Company pension scheme Training and genuine opportunities for progression across the Brend Collection 10% discount across all Brend Collection establishments Discounted hotel stays across the Brend Collection Complimentary meals on duty / uniform provided / free staff parking Access to Hospitality Rewards, offering hundreds of discounts at retailers including Boots and Asda Access to the Hospitality Action Employee Assistance Programme, offering confidential support with mental health, financial difficulties, addiction and more
The role
As Spa Manager, you will oversee all areas of the department and manage and develop the team to consistently achieve their targets, stepping in to deliver treatments when required.
Commercial performance
Delivering spa revenue targets and managing the departmental budget, including payroll and cost control Monitoring and reporting on key performance indicators, including treatment room utilisation, average spend, retail sales and membership numbers Driving retail sales of the Source Spa product range Growing and retaining spa memberships Planning and delivering promotions, spa packages and events in partnership with the hotel's sales and marketing team Managing stock control, ordering and supplier relationships
Team leadership
Recruiting, inducting and training therapists, receptionists and spa attendants Producing staff rotas that balance guest demand with labour costs Conducting regular one-to-ones, appraisals and performance management Maintaining treatment standards and protocols, including consultation and contraindication procedures
Operations and compliance
Maintaining agreed operational standards throughout the spa and resolving any issues promptly and effectively Ensuring compliance with health and safety legislation, including risk assessments, COSHH and pool and thermal water testing and records Overseeing the spa booking system and ensuring accurate scheduling and record keeping Carrying out opening and closing procedures when on duty Monitoring guest feedback and online reviews, responding to and resolving guest concerns Leading by example in professionalism, attitude and presentation Ensuring all treatments and reception duties are delivered in line with Source Spa, hotel and Brend Collection procedures
About you
Essential:
Proven experience in a spa management A Level 3 qualification in Beauty or Spa Therapy or equivalent A track record of meeting revenue and retail targets Experience of managing rotas and stock A genuine passion for delivering exceptional guest experiences and upholding high standards of service
Desirable:
Experience of spa booking software Trybe Experience in a hotel spa Experience of managing a membership base
We are looking for someone who brings:
Flexibility to work according to the needs of the business, including shifts, weekends and Bank Holidays, and to provide cover when colleagues are unwell A warm, positive approach with colleagues, managers and guests alike Clear, confident communication and strong interpersonal skills The ability to thrive in a busy environment, including covering treatments and Spa Attendant duties when needed Immaculate personal presentation, in line with our uniform standards
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