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- Tasks: Manage hotel bookings and provide top-notch customer service.
- Company: Join the Brend Collection, a family-run leader in hospitality.
- Benefits: Enjoy competitive pay, paid holidays, staff tips, and discounts.
- Why this job: Be part of a passionate team making memorable guest experiences.
- Qualifications: Positive attitude, good communication skills, and a willingness to learn.
- Other info: Flexible shifts available with opportunities for career growth.
The predicted salary is between 28800 - 43200 £ per year.
As a Hotel Receptionist, you will be responsible for recording and monitoring all hotel bookings, ensuring exceptional customer service as well as answering internal and external phone calls. Work for Brend Collection and receive competitive pay, opportunities for progression, share of staff tips, staff discounts at Brend Hotels and paid holidays. Flexible working is available with various shifts including early mornings, evenings and weekends. This is a great opportunity to work for a successful local company in Sidmouth.
What will I be doing?
- Record and control hotel bookings with accuracy and effectiveness.
- Deal with incoming and outgoing calls in an expeditious manner, recording and passing on messages as well as answering all emails.
- Complete day-to-day office administrative tasks including hotel banking.
- Provide friendly and professional customer service when dealing with customers and exhibit exceptional customer service skills.
- Ensure workstation and office is tidy and equipment is in working order.
- Understand and comply with company policy on HASAWA, fire precautions, and legal requirements, and perform any other tasks that may be required from time to time.
- Assist other departments wherever necessary and maintain good working relationships.
What are we looking for?
- Positive attitude and willingness to learn.
- Good communication skills.
- Commitment to delivering high levels of customer service.
- A neat and tidy appearance (hair and fingernails) and adherence to uniform requirements.
- Flexibility to respond to a range of different work situations.
- Ability to work on your own or in a team.
- Although previous experience would be beneficial, it is not essential as full training will be provided.
What’s in it for me?
There’s plenty of perks when it comes to joining the Brend Collection team which include competitive rates of pay, paid holidays, and a share of staff tips. You’ll also receive discounts when dining at any Brend Hotels establishment as well as reduced accommodation rates. Brend Collection are very proud of their wonderful staff and do all they can to develop them, offering support and training throughout their career as well as offering genuine opportunities for career progression within a successful local company.
What is it like to work for Brend Hotels?
Brend Collection is a family-run company that has been a leader in West Country hospitality for over fifty years. We have a passion for excellence and we pour our hearts and souls into making sure we exceed customer expectations time and time again. And, our amazing Team Members are at the heart of it all!
Full Time Receptionist in Sidmouth employer: Brend Collection
Contact Detail:
Brend Collection Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Full Time Receptionist in Sidmouth
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Brend Collection. Understand their values and what makes them tick. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on showcasing your customer service skills and positive attitude, as these are key for a Hotel Receptionist role.
✨Tip Number 3
Dress to impress! Make sure you look neat and tidy for your interview. A professional appearance goes a long way in making a great first impression, especially in hospitality where presentation matters.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can set you apart from other candidates. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Full Time Receptionist in Sidmouth
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for the role and the company. A friendly tone can go a long way in making your application stand out.
Tailor Your Application: Make sure to tailor your application to the job description. Highlight your relevant skills and experiences that match what we’re looking for, like your customer service skills or ability to work in a team. This shows us you’ve done your homework and are genuinely interested!
Keep It Neat and Tidy: Just like we expect a tidy appearance at work, your application should be neat too! Use clear formatting, check for spelling and grammar mistakes, and make sure everything is easy to read. A polished application reflects your attention to detail.
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s super easy and ensures your application goes directly to us. Plus, you’ll find all the info you need about the role and our company there!
How to prepare for a job interview at Brend Collection
✨Know the Company
Before your interview, take some time to research Brend Collection. Understand their values, mission, and what makes them stand out in the hospitality industry. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Customer Service Skills
As a Hotel Receptionist, exceptional customer service is key. Prepare examples from your past experiences where you went above and beyond for a customer. This could be anything from resolving a complaint to creating a memorable experience. Be ready to discuss these scenarios during your interview.
✨Dress to Impress
First impressions matter, especially in a customer-facing role. Make sure you arrive at the interview looking neat and tidy, adhering to any uniform requirements mentioned in the job description. This shows that you understand the importance of presentation in the hospitality sector.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or what a typical day looks like for a receptionist at Brend Collection. This demonstrates your enthusiasm for the role and helps you gauge if it’s the right fit for you.
