Hotel Receptionist

Overview

As a Hotel Receptionist you will be responsible for recording and monitoring all hotel bookings, ensuring exceptional customer service as well as answering internal and external phone calls. This role is with Brend Collection, offering competitive pay, opportunities for progression, share of staff tips, staff discounts at Brend Collection and paid holidays. Flexible working is available with various shifts including early mornings, evenings and weekends. This is a great opportunity to work for a successful local company in the South West.

What will I be doing?

• Record and control hotel bookings with accuracy and effectiveness
• Deal with incoming and outgoing calls in an expeditious manner, recording and passing on messages as well as answering all emails
• Complete day to day office administrative tasks including hotel banking
• Provide friendly and professional customer service when dealing with customers
• Ensure workstation and office is tidy and equipment is in working order
• Understand and comply with company policy on HASAWA, fire precautions, legal requirements, and perform any other tasks that may be required from time to time
• Assist other departments wherever necessary and maintain good working relationships

What are we looking for?

• Positive attitude and willingness to learn
• Good communication skills
• Commitment to delivering high levels of customer service
• A neat and tidy appearance (hair and fingernails) and adherence to uniform requirements
• Flexibility to respond to a range of different work situations
• Ability to work on your own or in a team
• Although previous experience would be beneficial, it is not essential as full training will be provided

Benefits

• Competitive rates of pay
• Paid holidays
• Share of staff tips
• Staff discounts at Brend Collection establishments
• Reduced accommodation rates
• Support and training with genuine opportunities for career progression within a local company

What is it like to work for Brend Collection?

Brend Collection is a family-run company that has been a leader in West Country hospitality for over fifty years. We have a passion for excellence and we pour our hearts and souls into making sure we exceed customer expectations time and time again. Our team members are at the heart of it all.