Sales Associate (Part Time) - Bicester

Key Responsibilities

• Consistently achieve and/or exceed monthly and quarterly budgets and KPI goals through proactive selling, upselling, and cross‑selling techniques.
• Put forward marketing initiatives for the boutique to drive awareness, footfall, and sales to the Boutique Manager.
• Be presentable, in line with company guidelines, on the shop floor and when representing the brand.
• Demonstrate ability to proactively recruit new clientele.
• Provide customers with product knowledge and recommendations on which Bremont products best suit their needs.
• Cultivate and maintain good relationships with existing clients.
• Ensure a best‑in‑class client experience acting as an ambassador for the company.
• Deliver consistent first‑class customer service and after‑sales experience to increase and retain customer loyalty.
• Ensure live chats are attended to daily and in line with company expectations.
• Use excellent written skills for all client and internal communication, with a swift response and accurate information.
• Maintain flexibility to work varied shifts including evenings and weekends; support other boutiques when required.
• Assume event responsibilities such as set‑up, take‑down, meet‑and‑greet guests and build client relationships.
• Receive and distribute service/repair watches – liaise with Customer Service to provide excellent service and follow‑up throughout the process.
• Take pride in the boutique environment with visual merchandising and ensure the boutique meets model‑store standards.
• Actively participate in in‑store events, trunk shows, and promotional activities to generate excitement and sales.
• Address customer concerns with grace and professionalism, finding solutions to maintain satisfaction.
• Stay updated on current fashion trends and industry news to inform customer interactions.
• Embody the brand image through professional demeanour, attire, and communication style.
• Process sales transactions accurately and efficiently to ensure a smooth checkout experience.
• Establish and nurture long‑term relationships with clients through regular communication, personalised attention and follow‑ups.
• Adhere to all store policies, procedures and legal requirements, including those regarding returns, exchanges and counterfeit detection.
• Be vigilant about store security, ensuring high‑value items are protected and prevent theft or fraud.
• Ensure compliance with GDPR Data protection requirements and maintain confidentiality of sensitive information.
• Work as part of a team, collaborating with associates, managers and support staff to ensure smooth store operations.

Person Specification

• A hard‑working and reliable attitude.
• Proven success working in a fast‑paced and changing environment, delivering against objectives.
• Effective merchandising skills and attention to detail.
• Minimum 2 years luxury retail experience.
• Strong grasp of both mainstream and niche watch brands.
• Independently motivated with strong interpersonal skills.
• Excellent presentation and written skills.
• Extensive IT skills – experience in Microsoft Office, including intermediate Excel, Word and PowerPoint.

Company Benefits

• Generous holiday entitlement – 25 days holiday plus an extra day off for your birthday.
• Life assurance – coverage at 3× your annual salary.
• Family‑friendly benefits – enhanced maternity and paternity leave.
• Recognition of loyalty with outstanding length‑of‑service awards, including the chance to receive a Bremont timepiece.
• Career growth – access to tailored training programmes and clear development pathways.
• Exclusive discounts – significant permanent employee discounts on Bremont watches and special Friends & Family sales.
• Wellbeing support – confidential counselling, 24/7 financial and legal advice.
• Social culture – regular social events such as summer parties and seasonal gatherings.
• Give back – support for employees wishing to volunteer for good causes, with flexible approved time off.

Working Environment

• Standard weekly working hours: 24 hours per week.
• Shop opening hours: Monday to Saturday 9 am – 9 pm; Sunday 10 am – 7 pm.
• This role works autonomously within the boutique manager’s guidance.
• National travel is required.
• Probation: 4 months.
• Notice period: 2 months.

Interview Process

• Stage 1 – Interview with the hiring manager and HR via Teams.
• Stage 2 – Interview with hiring manager and senior manager onsite.

We are dedicated to creating an open and inclusive working environment, and this starts with our recruitment practices. We strive to ensure that everyone who is interested in joining our team has an equal opportunity and ability to start that journey with us. We intend to have flexible and accessible hiring practices and will make every attempt to adapt to your needs throughout.