Sales Associate

Part Time Sales Associate - 12-month FTC (maternity cover)

TEAM: Sales - Bicester Village Boutique

LINE MANAGER: Boutique Manager

ABOUT BREMONT: At Bremont, we design and create the ultimate tool watches — built to be tough, reliable, and ready for any adventure. Our watches are crafted for those who believe that anything is possible with the right mindset. Whether it’s pushing the limits of endurance or achieving the unthinkable, Bremont is proud to provide watches for some truly extraordinary feats of endurance that inspire us to dream bigger and Take it Further.

With deep British heritage, Bremont stands as a symbol of determination, innovation, and adventure. Made in our state-of-the-art facility in Henley-on-Thames, each timepiece combines precision engineering, expert craftsmanship, and cutting-edge design. Our mission? To create the world’s most capable tool watches that inspire the dream of limitless exploration.

WORKING WITH US: We’re united by a shared passion for adventure and excellence, and a commitment to pushing the boundaries of possibility. Our culture is built on our core values:

• The Spirit of the Adventurer: pushing the limits of what’s possible with a relentless determination to achieve the unimaginable.
• The Attitude of the Adventurer: a successful expedition relies on everyone playing their part.
• The Focus of the Adventurer: there is no prize in complexity.

Together, we create an environment where every team member can thrive and contribute to the future of Bremont.

KEY PURPOSE OF THE ROLE: To ensure the smooth day-to-day running of the boutique, delivering the highest level of customer service and satisfaction, while aiming to ensure the sales budgets are achieved. The Sales Associate will support in seeking new clients and increase the customer database, through networking and boutique events. In addition to these responsibilities, the Sales Associate must exude a passion for Bremont and be always a true brand ambassador, particularly at key events.

KEY RESPONSIBILITIES:

• Develop and maintain high-level key customer relationships to increase sales opportunities and satisfy customers.
• Consistently achieve and/or exceed monthly and quarterly budgets and targets.
• Put forward marketing initiatives for the boutique to drive awareness, footfall, and sales to the Boutique Manager.
• Be perfectly presented on the shop floor and when representing the brand.
• Demonstrate ability to proactively recruit new and develop existing clientele.
• Provide customers with product knowledge and recommendations on which Bremont products best suit their needs.
• Cultivate and maintain good relationships with clients.
• Ensure a best-in-class client experience acting as an ambassador for the company.
• Deliver consistent first-class customer service and after sales experience to increase and retain customer loyalty.
• Ensuring live chats are attended to daily, making sure the staff use excellent written skills, that all questions are replied to with a swift response and ensuring accurate information is given.
• Responding to all emails as soon as they arrive, working on those client leads with a view to turn them into sales.
• Use all computer-related tools available to increase the efficiency of a sale.
• Ensure compliance for GDPR Data protection requirements and adhere to maintaining confidentiality of sensitive information held.
• Flexibility to work varied shifts including evenings and weekends. Provide support at other Boutiques when required.
• Ensure events run smoothly by assisting with set up and take down, meet, and greet guests and find opportunity to connect with the object in building a client profile and sales.
• Receive and distribute service/repair watches – liaise with Customer Service team to ensure customers are given great customer service and follow up throughout this process.
• Take pride in the boutique with visual standards and ensuring the boutique is in perfect condition to match the quality of our product.
• Support other colleagues by working as part of a Bremont team.

PERSON SPECIFICATION:

• A hard working and reliable attitude.
• Proven success of working in a fast-paced and changing environment, who delivers against objectives.
• Effective merchandising skills and attention to detail.
• Luxury retail experience.
• Strong grasp of both mainstream and niche watch brands.
• Independently motivated along with strong communication and interpersonal skills.
• Excellent presentation and written skills.
• Extensive IT skills, with experience in Microsoft Office including Word, Excel, and PowerPoint (minimum intermediate Excel).

COMPANY BENEFITS:

• Generous Holiday Entitlement – 25 days holiday plus an extra day off for your birthday.
• Life Assurance – Peace of mind with life cover at 3x your annual salary.
• Family-Friendly Benefits – Enhanced Maternity and Paternity Leave to support you and your growing family.
• Celebrate Your Milestones – We recognise loyalty with outstanding length of service awards.
• Career Growth – Access tailored training programmes and clear development pathways to help you thrive.
• Exclusive Discounts – Significant permanent employee discounts on Bremont Watches.
• Wellbeing Support – From confidential counselling to 24/7 financial and legal advice.
• Social Culture – From summer parties to seasonal gatherings, we host regular social events that bring everyone together.
• Give Back – We’re proud to support team members who want to volunteer for good causes.

WORKING ENVIRONMENT: Standard weekly working hours are 24. Shop opening hours are: Monday – Saturday 10am-8pm & Sunday 10pm-7pm. This role works autonomously, in line with assistant manager and boutique manager. National travel may be required.

INTERVIEW PROCESS:

• Stage 1: Interview with boutique manager and HR.
• Stage 2: Interview with hiring manager and senior manager.

We are dedicated to creating an open and inclusive working environment, and this starts with our recruitment practices. We try to ensure that everybody who is interested in joining our team has equal opportunity and ability to start that journey with us.