Flagship Retail & Experience Associate

KEY PURPOSE OF THE ROLE

The Flagship Boutique is often the first and most impactful point of contact for many customers. As such, the sales associate plays a critical role in shaping perceptions, fostering loyalty, and ensuring that every customer leaves with a lasting impression. The associate will strive to deliver exceptional customer experience, uphold the standards of our boutique, and maintain a sales-driven mindset. This role is pivotal in building long-term relationships with clients and includes hosting tours for a compelling experience through our facility.

KEY RESPONSIBILITIES

• Delivering exceptional service, offering personalised, knowledgeable and attentive service that enhances customer shopping experience.
• Cultivating client relationships by building trust and loyalty through genuine engagement.
• Showcasing brand expertise, demonstrating a deep understanding of our watches, heritage and craftsmanship.
• Driving boutique excellence by maintaining visual merchandising standards and supporting the broader team’s success.
• Representing our values, embodying professionalism and pride in the brand.
• Delivering a compelling tour experience, guiding visitors through our facilities with enthusiasm and expertise.
• Educating with passion, sharing the Bremont story, including our history, core values and technical innovations.
• Ensuring professionalism, creating a welcoming environment and maintaining high standards in every interaction.
• Proactive mindset, seeking out new opportunities to build connections.
• Goal orientation, keeping sales budgets in focus and developing strategies to meet and exceed them.
• Continuous improvement, reflecting on each sale and adopting a self-learning approach.

PERSON SPECIFICATION

• An infectious passion for luxury and craftsmanship, with a genuine interest in fine watchmaking and luxury goods (no previous watch experience required).
• Outstanding communication skills, able to articulate complex concepts clearly and engagingly.
• Exceptional listening skills to understand and respond to unique client needs.
• Sales-driven mindset with a proactive approach to achieving and exceeding sales targets.
• Confidence in identifying opportunities, handling objections and closing sales professionally.
• Customer-centric attitude, with the ability to create meaningful experiences for clients and tour attendees.
• Attention to detail and professionalism in maintaining the visual presentation of the boutique.
• Punctuality, reliability and a strong sense of accountability.
• Familiarity with CRM practices, Excel and Word.

ROLE SPECIFIC BENEFITS

• Generous Holiday Entitlement – 25 days holiday plus bank holidays, and 3 days paid time off in December for HQ Shutdown!
• Free Daily Lunch – Enjoy a freshly prepared lunch on us every day on-site.
• Life Assurance – Peace of mind with life cover at 3x your annual salary.
• Family-Friendly Benefits – Enhanced Maternity and Paternity Leave to support you and your growing family.
• Celebrate Your Milestones – Loyalty awards including the chance to receive one of the iconic Bremont timepieces.
• Career Growth – Access tailored training programmes and clear development pathways.
• Exclusive Discounts – Significant permanent employee discounts on Bremont Watches.
• Wellbeing Support – Confidential counselling and 24/7 financial and legal advice.
• Social Culture – Regular social events that bring everyone together.
• Give Back – Support for team members who want to volunteer for good causes.

WORKING ENVIRONMENT

• 40 hours per week, 5 days per week, onsite working only.
• Working in a team of 4.
• Probation process of 4 months standard.
• Notice period – 2 months up to 2 years service, increasing to 3 from 2 years+.

INTERVIEW PROCESS

• Stage 1: Telephone or video introduction with Recruiter.
• Stage 2: Interview with the hiring manager and HR via Teams.
• Stage 3: Interview with hiring manager and senior manager onsite.

We are dedicated to creating an open and inclusive working environment, ensuring equal opportunity for all candidates. We welcome requests for adjustments in our processes.