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For Companies At a Glance
- Tasks: Lead a team to deliver exceptional customer service and achieve sales targets.
- Company: Join Bremont, a luxury watch brand known for quality and craftsmanship.
- Benefits: Enjoy generous holiday, life assurance, exclusive discounts, and career growth opportunities.
- Why this job: Be a brand ambassador and connect with clients at exciting boutique events.
- Qualifications: Experience in luxury retail, strong communication skills, and a passion for watches.
- Other info: Dynamic work environment with social events and support for volunteering.
The predicted salary is between 30000 - 40000 £ per year.
KEY PURPOSE OF THE ROLE
To ensure the smooth day-to-day running of the boutique, delivering the highest level of customer service and satisfaction, while aiming to ensure the sales budgets are achieved. The Boutique Supervisor will support in seeking new clients and increase the customer database, through networking and boutique events. In addition to these responsibilities, the Boutique Supervisor must exude a passion for Bremont and be always a true brand ambassador, particularly at key events.
KEY RESPONSIBILITIES
- Experience of supervising a team of sales associates, ensuring the store is meeting targets and delivering a best-in-class customer service.
- Develop and maintain high-level customer experience in store and inspire your colleagues to also.
- Support the store management to inspire and coach the team.
- Lead by example to deliver excellence.
- Consistently achieve and/or exceed monthly and quarterly budgets and targets.
- Put forward marketing initiatives for the boutique to drive awareness, footfall, and sales to the Boutique Manager.
- Demonstrate ability to proactively recruit new and develop existing clientele.
- Cultivate and maintain good relationships with clients.
- Provide customers with product knowledge and recommendations on which Bremont products best suit their needs.
- Support in creating a high performing team.
- Use all computer-related tools available to increase the efficiency of sales.
- Ensure compliance for GDPR Data protection requirements and adhere to maintaining confidentiality of sensitive information held.
- Flexibility to work varied shifts including evenings and weekends.
- Provide support at other Boutiques when required.
- Ensure events run smoothly by assisting with set up and take down, meet, and greet guests and find opportunity to connect with the object in building a client profile and sales.
- Receive and distribute service/repair watches – liaise with Customer Service team to ensure customers are given great customer service and follow up throughout this process.
- Take pride in the boutique with visual standards and ensuring the boutique is in perfect condition to match the quality of our product.
- Support other colleagues by working as part of a Bremont team.
PERSON SPECIFICATION
- A hard working and reliable attitude.
- Proven success of working in a fast-paced and changing environment, who delivers against objectives.
- Effective merchandising skills and attention to detail.
- Luxury retail experience.
- Strong grasp of both mainstream and niche watch brands.
- Independently motivated along with strong communication and interpersonal skills.
- Excellent presentation and written skills.
- Extensive IT skills, with experience in Microsoft Office including Word, Excel, and PowerPoint (minimum intermediate Excel).
ROLE SPECIFIC BENEFITS
- Generous Holiday Entitlement – 25 days holiday plus an extra day off for your birthday.
- Life Assurance – Peace of mind with life cover at 3x your annual salary.
- Family-Friendly Benefits – Enhanced Maternity and Paternity Leave to support you and your growing family.
- Celebrate Your Milestones – We recognise loyalty with outstanding length of service awards – including the chance to receive one of the iconic Bremont timepieces we’re so proud to create.
- Career Growth – Access tailored training programmes and clear development pathways to help you thrive.
- Exclusive Discounts – Significant permanent employee discounts on Bremont Watches, along with special 'Friends & Family' sales.
- Wellbeing Support – From confidential counselling to 24/7 financial and legal advice, we care about your mental, emotional, and financial wellbeing.
- Social Culture – From summer parties to seasonal gatherings, we host regular social events that bring everyone together.
- Give Back – We're proud to support team members who want to volunteer for good causes, with flexibility for approved time off.
WORKING ENVIRONMENT
- Standard weekly working hours are 40.
- Shop opening hours are: Monday – Saturday 10am-8pm & Sunday 10pm-7pm.
- This role works autonomously and in line with the assistant manager and boutique manager.
- National travel may be required.
INTERVIEW PROCESS
- Stage 1: Interview with hiring manager and HR via teams.
- Stage 2: Interview with hiring manager and senior manager onsite.
- Smart dress attire for onsite interview.
We are dedicated to creating an open and inclusive working environment, and this starts with our recruitment practices. We try to ensure that everybody who is interested in joining our team has equal opportunity and ability to start that journey with us. We intend to have flexible and accessible hiring practices and will make every attempt to adapt to your needs throughout. We welcome any requests for adjustments in our processes.
Boutique Supervisor in Bicester employer: Bremont Watch Company
Contact Detail:
Bremont Watch Company Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Boutique Supervisor in Bicester
✨Tip Number 1
Get to know the brand inside out! Research Bremont, their products, and their values. When you walk into that interview, you want to show that you're not just another candidate but a true brand ambassador who lives and breathes what they stand for.
✨Tip Number 2
Network like a pro! Attend events, connect with current employees on LinkedIn, and engage with the brand's social media. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Show off your customer service skills during the interview. Share specific examples of how you've gone above and beyond for customers in the past. Remember, they want someone who can deliver that best-in-class experience every day!
✨Tip Number 4
Don’t forget to follow up after your interview! A simple thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Boutique Supervisor in Bicester
Some tips for your application 🫡
Show Your Passion for Bremont: When writing your application, let your enthusiasm for Bremont shine through! Share why you love the brand and how you can be a true ambassador. We want to see that spark in your words!
Highlight Your Team Leadership Skills: As a Boutique Supervisor, you'll be leading a team, so make sure to showcase your experience in supervising others. Give us examples of how you've inspired and coached your colleagues to achieve targets and deliver excellent customer service.
Tailor Your Application: Don’t just send a generic application! Tailor your CV and cover letter to match the job description. Use keywords from the listing to show that you understand what we’re looking for and how you fit the bill.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you’re keen on joining the Bremont family!
How to prepare for a job interview at Bremont Watch Company
✨Know Your Bremont Inside Out
Before the interview, make sure you’re well-versed in Bremont's history, values, and product range. This will not only show your passion for the brand but also help you answer questions about how you can represent Bremont as a true ambassador.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully supervised a team in the past. Highlight specific instances where you inspired your colleagues or exceeded sales targets. This will demonstrate your ability to lead by example and drive a high-performing team.
✨Customer Service is Key
Be ready to discuss your approach to delivering exceptional customer service. Think of scenarios where you’ve gone above and beyond for clients, as this role heavily focuses on maintaining high-level customer experiences.
✨Dress to Impress
Since the interview requires smart dress attire, make sure you look polished and professional. Your appearance should reflect the luxury brand image of Bremont, so choose an outfit that aligns with their aesthetic while still being comfortable.