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- Tasks: Engage with customers to recover overdue accounts through negotiation and structured repayment plans.
- Company: Supportive team environment in a modern office with a focus on professional development.
- Benefits: Competitive salary, 25 days holiday, private medical insurance, and staff discounts.
- Why this job: Develop valuable negotiation skills while making a real difference in customer financial situations.
- Qualifications: Experience in collections or contact centre roles with strong negotiation skills.
- Other info: Hybrid working after training with excellent career growth opportunities.
The predicted salary is between 25000 - 28500 £ per year.
Leamington Spa
Hybrid (after training) £25,000 - £28,500 + Benefits:
- Hybrid working
- A supportive team environment with clear performance expectations
- Opportunities to develop specialist debt recovery and negotiation skills
- Working for a very experienced and supportive team manager
- 25 days annual leave plus 8 Bank Holidays
- Private Medical Insurance
- Company Pension Scheme (Salary sacrifice - single matched contributions to 4.5% for first 2 years, up to 7.5% after 2 years)
- Life Assurance
- Staff discounts on products
- Lovely modern office
Are you experienced in collections or contact centre roles and confident in handling challenging conversations about overdue debt? This role sits within late-stage collections, managing customer accounts that are significantly overdue. You will take ownership of accounts, engage customers to understand their circumstances, and work to recover outstanding balances through payment negotiation, structured repayment plans, or appropriate next steps in line with policy and regulation.
This is a results-driven collections role, requiring resilience, professionalism, and the ability to balance firm debt recovery with fair customer treatment.
Benefits of Collection Agent:
- 25 days holiday plus bank holidays
- Private medical insurance, life assurance, pension up to 7.5%
- Staff discounts and development opportunities
Responsibilities of a Collection Agent:
- Manage and contact customers with overdue accounts in late-stage arrears
- Conduct in-depth financial conversations to assess affordability and risk
- Negotiate full payments, settlements, or structured repayment arrangements
- Handle objections, non-engagement, and difficult conversations confidently
- Work towards individual and team recovery targets
- Identify vulnerability and apply appropriate support or escalation routes
- Maintain accurate, compliant, and detailed account records
Requirements of Collection Agent:
- Previous experience in late-stage collections, recoveries, or arrears management
- Strong negotiation and influencing skills
- Resilient, confident, and comfortable working with challenging customers
- Target-driven with a strong understanding of fair treatment principles
- Highly organised with strong attention to compliance and detail
Shift Pattern:
7-week rotation: 5 - 8:30am - 5:00pm, 1 - 8:00am - 4:30pm, 1 - 11:30am - 8:00pm
Customer Collections Agent in Warwick employer: Brellis Recruitment
Contact Detail:
Brellis Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Collections Agent in Warwick
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your negotiation skills! Since this role is all about handling challenging conversations, try role-playing with a friend or family member. The more comfortable you are, the better you'll perform during interviews.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider tips and might even lead to a referral, which can boost your chances of landing the job.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our supportive team in Leamington Spa.
We think you need these skills to ace Customer Collections Agent in Warwick
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in collections or contact centre roles. We want to see how you've handled challenging conversations and managed overdue accounts, so be specific about your achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the Customer Collections Agent role. Share your negotiation skills and how you balance firm debt recovery with fair customer treatment.
Showcase Your Resilience: This role requires a strong sense of resilience. In your application, give examples of how you've successfully navigated difficult conversations and met targets in previous roles. We love to see that determination!
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this fantastic opportunity. We can’t wait to hear from you!
How to prepare for a job interview at Brellis Recruitment
✨Know Your Stuff
Before the interview, make sure you understand the role of a Customer Collections Agent inside out. Familiarise yourself with debt recovery processes, negotiation techniques, and the importance of fair treatment principles. This will help you answer questions confidently and show that you're serious about the position.
✨Practice Makes Perfect
Role-play some challenging conversations you might face in the job. Think about how to handle objections or difficult customers while maintaining professionalism. Practising these scenarios can help you feel more prepared and less anxious during the actual interview.
✨Showcase Your Resilience
This role requires a strong ability to handle tough situations. Be ready to share examples from your past experiences where you've successfully navigated difficult conversations or managed stress. Highlighting your resilience will demonstrate that you can thrive in a results-driven environment.
✨Ask Smart Questions
At the end of the interview, don’t forget to ask insightful questions about the team dynamics, training opportunities, or performance expectations. This shows your genuine interest in the role and helps you gauge if the company culture aligns with your values.
