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- Tasks: Manage customer accounts, resolve queries, and oversee debt recovery processes.
- Company: Join a leading organisation with a supportive team culture.
- Benefits: Competitive salary, flexible shifts, and time off in lieu for weekends and bank holidays.
- Why this job: Make a real impact by helping customers while developing your skills in finance.
- Qualifications: Experience in customer service or debt collection, with strong communication skills.
- Other info: Dynamic role with opportunities for process improvements and career growth.
The predicted salary is between 27000 - 29500 £ per year.
Credit Control Location: Leamington Spa
Salary: £27,000- £29,500
Shift pattern: 8:00 am - 4:30 pm, 8:30 am - 5:00 pm, and 11:30 am - 8:00 pm. You will also work one Saturday out of every seven (9:00 am - 1:00 pm) and one Bank Holiday per year, with time off in lieu provided.
Are you experienced in managing customer accounts and confident in dealing with payments, queries, and debt recovery? This is a pivotal role where you will take full end-to-end responsibility for a portfolio of customers with more complex requirements. You will manage everything from onboarding new accounts through to query resolution, payment management, and debt collection, ensuring service standards are consistently high.
About the Credit Control role:- Manage a portfolio of customer accounts from setup through to debt recovery.
- Resolve customer queries with professionalism and strong objection-handling skills.
- Collaborate with the collections team on debt handovers as required.
- Keep CRM systems updated with accurate and detailed records.
- Identify and escalate issues preventing payment or resolution.
- Negotiate and validate payment plans where necessary.
- Monitor payment trends and escalate for credit checks where needed.
- Provide regular performance updates and contribute to KPI achievement.
- Champion process improvements and suggest opportunities for positive change.
- Previous experience in customer service, account management, payment processing, or debt collection.
- Confident communicator with excellent interpersonal and objection-handling skills.
- Resilient, proactive, and target-driven.
- Strong organisational skills and attention to detail.
- Ability to prioritise and use initiative in a fast-paced environment.
- Team player with a collaborative mindset.
- Working knowledge of SAP or Salesforce.
- Experience in a service-based or debt collection environment.
Credit Controller in Warwick employer: Brellis Recruitment
Contact Detail:
Brellis Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Credit Controller in Warwick
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend local events, and join online forums. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions related to credit control. Think about your past experiences and how they relate to managing customer accounts and resolving queries. We want you to shine when it’s your turn to impress!
✨Tip Number 3
Showcase your skills! Bring along examples of how you've successfully managed accounts or resolved complex issues in previous roles. This will help you stand out and demonstrate your value to potential employers.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our platform.
We think you need these skills to ace Credit Controller in Warwick
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Credit Controller role. Highlight your experience in managing customer accounts, payment processing, and debt recovery. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for our team. Mention specific experiences that showcase your objection-handling skills and your ability to resolve customer queries effectively.
Showcase Your Communication Skills: As a Credit Controller, strong communication is key. In your application, demonstrate your confident communication style and how you've successfully handled customer interactions in the past. We love seeing examples of resilience and proactivity!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it’s super easy!
How to prepare for a job interview at Brellis Recruitment
✨Know Your Numbers
Brush up on your knowledge of credit control metrics and KPIs. Be ready to discuss how you've managed customer accounts in the past, including any specific figures or achievements that demonstrate your success in debt recovery and payment management.
✨Showcase Your Communication Skills
Since this role requires strong interpersonal skills, prepare examples of how you've effectively handled customer queries and objections. Think about times when you turned a difficult situation into a positive outcome, as this will highlight your confidence and professionalism.
✨Familiarise Yourself with CRM Systems
If you have experience with SAP or Salesforce, be sure to mention it during the interview. If not, do a bit of research on these systems so you can speak confidently about how you would keep accurate records and manage customer accounts efficiently.
✨Demonstrate Your Problem-Solving Skills
Prepare to discuss how you've identified and escalated issues in previous roles. Think of specific examples where you implemented process improvements or suggested changes that led to better outcomes for customers and the team.
