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- Tasks: Manage customer accounts and orders, ensuring smooth communication and delivery.
- Company: Join a global engineering and manufacturing leader with a vibrant culture.
- Benefits: Temporary role with potential for extension, excellent training, and development opportunities.
- Why this job: Gain valuable experience in a fast-paced environment while making a real impact.
- Qualifications: Experience in customer service or account management, and strong communication skills.
- Other info: Friendly team atmosphere with opportunities to work across various departments.
The predicted salary is between 30000 - 42000 £ per year.
Temporary Customer Account Coordinator (8 to 9 Months)
Location: Coventry
Contract: Temporary (8 to 9 months, with potential extension or permanent opportunity)
We are working with a large, global, multi-billion-dollar engineering and manufacturing business to recruit a Temporary Customer Account Coordinator for an initial 8 to 9 month assignment in Coventry. This Customer Account Coordinator role is a fast-paced, customer-facing office position where you will manage customer requests from start to finish, acting as the main point of contact and making sure orders move smoothly through the business. There is genuine potential for this Customer Account Coordinator role to extend and possibly become permanent for the right person. You will be joining an exciting, vibrant organisation with excellent onboarding and training, plus the chance to build experience within a world-class business as a Customer Account Coordinator.
What you will be doing:
- Taking ownership of customer accounts and orders from inception through to delivery, working closely with internal teams and keeping customers informed every step of the way.
- Acting as the primary day-to-day contact for customers via phone, email and Teams.
- Managing customer orders, checking stock availability and liaising with manufacturing when required.
- Tracking orders through the system and proactively managing delays or backlog.
- Organising logistics and supporting delivery schedules.
- Handling customer enquiries professionally and resolving delivery or invoice issues.
- Providing regular updates to customers and internal stakeholders.
- Working with Sales, Supply Chain, Finance and Operations to problem-solve and improve customer experience.
- Keeping records accurate across CRM and internal systems.
- Getting involved in team meetings and continuous improvement activity.
What we are looking for:
- Experience in Customer Account Management or office-based Customer Service.
- Managing orders, accounts or customer requests end to end.
- Working in a busy, process-driven environment.
- Communicating confidently with customers by phone and email.
- Using CRM or ERP systems (Salesforce experience would be ideal, but similar systems are fine).
You will also need to be:
- Proactive and comfortable problem-solving.
- Organised with good attention to detail.
- A team player who can work across departments.
- Customer-focused, resilient and adaptable.
- Confident using Microsoft Office.
Why apply?
- 8 to 9 month temporary role with real potential to extend or go permanent.
- Coventry based position within a globally recognised organisation.
- Excellent training and support from day one.
- Varied role with exposure to manufacturing, supply chain and sales operations.
- Friendly team environment with genuine development opportunities.
Temporary Customer Account Coordinator employer: Brellis Recruitment
Contact Detail:
Brellis Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Temporary Customer Account Coordinator
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the lookout for a Customer Account Coordinator role. You never know who might have a lead or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research the company and its culture, especially since this role is all about customer interaction. Think of examples from your past experiences that showcase your problem-solving skills and customer focus.
✨Tip Number 3
Practice makes perfect! Get a friend to do mock interviews with you. This will help you feel more confident when discussing your experience in managing customer accounts and handling enquiries.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining a vibrant organisation like ours.
We think you need these skills to ace Temporary Customer Account Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in customer account management and office-based customer service. We want to see how you've handled orders and customer requests in the past, so don’t be shy about showcasing your relevant skills!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the Customer Account Coordinator role. Mention your proactive problem-solving skills and how you can contribute to our vibrant team at StudySmarter.
Showcase Your Communication Skills: Since this role involves a lot of customer interaction, make sure to highlight your communication skills in both your CV and cover letter. We love candidates who can confidently engage with customers via phone and email!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Plus, it’s super easy!
How to prepare for a job interview at Brellis Recruitment
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Customer Account Coordinator role. Familiarise yourself with the key responsibilities like managing customer orders and liaising with internal teams. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Customer Service Skills
Since this role is customer-facing, be ready to share specific examples of how you've successfully managed customer accounts or resolved issues in the past. Highlight your experience in a busy, process-driven environment and how you’ve maintained a positive customer experience even under pressure.
✨Prepare for Problem-Solving Scenarios
Expect to be asked about how you would handle certain challenges, such as delays in orders or customer complaints. Think of real-life situations where you’ve had to problem-solve and be prepared to discuss your thought process and the outcomes.
✨Familiarise Yourself with CRM Systems
If you have experience with CRM or ERP systems, especially Salesforce, make sure to mention it. If not, do a bit of research on how these systems work and be ready to discuss how you can quickly adapt to new technologies. This shows your willingness to learn and grow in the role.
