Student Services Manager

Student Services Manager
Location: Oxford
Job Type: Permanent, Full-Time
Salary: £35,000 per annum

Are you passionate about delivering exceptional student experiences? A leading provider of international summer school programmes is seeking an outstanding Student Services Manager to lead a dedicated team in ensuring world-class support for students attending our prestigious residential courses in Oxford, Cambridge, and London.

About the Role

As Student Services Manager, you will play a pivotal role in overseeing student support services, managing a high-performing team, and ensuring smooth operations that contribute to an outstanding student experience.

Key Responsibilities:

• Lead & Develop the Student Services Team – Recruit, train, and manage a team dedicated to supporting international students.
• Student Enquiries & Support – Act as the primary point of contact, resolving student concerns efficiently and effectively.
• Communication with Students & Parents – Ensure timely, proactive, and clear communication throughout the student journey.
• Student Information Management – Oversee the collection and organisation of crucial student data to ensure their safety and wellbeing.
• Feedback & Continuous Improvement – Gather and evaluate student feedback, implementing improvements to enhance future experiences.
• Financial Reporting – Monitor student payments, create reports, and provide updates to the finance team.
• Coordinate Student Arrivals – Support airport transfers and oversee seamless student arrivals during the summer months.

About You

We are looking for a motivated and detail-oriented leader who thrives in a fast-paced, student-focused environment.

Essential Skills & Experience:

• Excellent written and verbal communication skills.
• Ability to manage and resolve student queries diplomatically.
• Experience in a leadership or managerial role.
• Strong organisational skills with a keen eye for detail.
• Proficiency in IT, including Excel and/or Google Sheets.
• Confidence with numerical data and financial reporting.

Desirable Skills & Experience:

• Previous experience in student services, hospitality, or a customer service environment.
• Knowledge of the summer school industry.
• Experience using CRM systems such as Salesforce, and collaboration tools like Google Suite and Slack.
• Understanding of delivering services to international students and high-net-worth individuals.

Why Join Us?

• Professional Development – Ongoing training and career growth opportunities.
• Work-Life Balance – 25 days annual leave and flexible working options.
• Supportive Culture – Join a dynamic and friendly team with regular social events.
• Impactful Work – Be part of an organisation that values education, sustainability, and student success.

If this sounds like you, we would love to hear from you.

INDH