Student Services Manager

Student Services Manager\\n Location: Oxford\\n Job Type: Permanent, Full-Time\\n Salary: £35,000 per annum\\n\\nAre you passionate about delivering exceptional student experiences? A leading provider of international summer school programmes is seeking an outstanding Student Services Manager to lead a dedicated team in ensuring world-class support for students attending our prestigious residential courses in Oxford, Cambridge, and London.\\n\\nAbout the Role\\n\\nAs Student Services Manager, you will play a pivotal role in overseeing student support services, managing a high-performing team, and ensuring smooth operations that contribute to an outstanding student experience.\\n\\nKey Responsibilities:\\n\\nLead & Develop the Student Services Team – Recruit, train, and manage a team dedicated to supporting international students.\\nStudent Enquiries & Support – Act as the primary point of contact, resolving student concerns efficiently and effectively.\\nCommunication with Students & Parents – Ensure timely, proactive, and clear communication throughout the student journey.\\nStudent Information Management – Oversee the collection and organisation of crucial student data to ensure their safety and wellbeing.\\nFeedback & Continuous Improvement – Gather and evaluate student feedback, implementing improvements to enhance future experiences.\\nFinancial Reporting – Monitor student payments, create reports, and provide updates to the finance team.\\nCoordinate Student Arrivals – Support airport transfers and oversee seamless student arrivals during the summer months.\\nAbout You\\n\\nWe are looking for a motivated and detail-oriented leader who thrives in a fast-paced, student-focused environment.\\n\\nEssential Skills & Experience:\\n\\nExcellent written and verbal communication skills.\\nAbility to manage and resolve student queries diplomatically.\\nExperience in a leadership or managerial role.\\nStrong organisational skills with a keen eye for detail.\\nProficiency in IT, including Excel and/or Google Sheets.\\nConfidence with numerical data and financial reporting.\\nDesirable Skills & Experience:\\n\\nPrevious experience in student services, hospitality, or a customer service environment.\\nKnowledge of the summer school industry.\\nExperience using CRM systems such as Salesforce, and collaboration tools like Google Suite and Slack.\\nUnderstanding of delivering services to international students and high-net-worth individuals.\\nWhy Join Us?\\n\\nProfessional Development – Ongoing training and career growth opportunities.\\nWork-Life Balance – 25 days annual leave and flexible working options.\\nSupportive Culture – Join a dynamic and friendly team with regular social events.\\nImpactful Work – Be part of an organisation that values education, sustainability, and student success.\\nIf this sounds like you, we would love to hear from you.\\n\\nINDH