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- Tasks: Manage overdue accounts and engage customers in meaningful conversations.
- Company: Dynamic company based in Leamington Spa with a supportive team culture.
- Benefits: Competitive salary, hybrid working, and additional perks.
- Why this job: Make a difference by helping customers while developing your communication skills.
- Qualifications: Experience in collections or contact centre roles is preferred.
- Other info: Great opportunity for career growth in a fast-paced environment.
The predicted salary is between 25000 - 28500 £ per year.
Below covers everything you need to know about what this opportunity entails, as well as what is expected from applicants.
Leamington Spa – Hybrid (after training) £25,000 – £28,500 + Benefits
Are you experienced in collections or contact centre roles and confident in handling challenging conversations about overdue debt?
This role sits within late-stage collections, managing customer accounts that are significantly overdue. You will take ownership of accounts, engage customers to understand ...
Customer Collections Agent in Royal Leamington Spa employer: Brellis Recruitment
Contact Detail:
Brellis Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Collections Agent in Royal Leamington Spa
✨Tip Number 1
Be prepared for those challenging conversations! Brush up on your negotiation skills and practice how to handle objections. We all know that confidence is key, so role-play with a friend or family member to get comfortable.
✨Tip Number 2
Research the company and its values before your interview. This shows you’re genuinely interested and helps you tailor your responses. We want to see that you understand our mission and how you can contribute to it!
✨Tip Number 3
Don’t underestimate the power of follow-up! After your interview, send a quick thank-you email. It’s a great way to reiterate your interest in the role and keep you fresh in their minds. We love seeing candidates who are proactive!
✨Tip Number 4
Apply through our website for the best chance at landing the job! It streamlines the process and ensures your application gets the attention it deserves. Plus, we’re always looking for passionate individuals like you to join our team!
We think you need these skills to ace Customer Collections Agent in Royal Leamington Spa
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in collections or contact centre roles. We want to see how you've handled challenging conversations and managed overdue accounts, so be specific about your achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the Customer Collections Agent role. Share your passion for helping customers and any relevant skills that make you stand out.
Showcase Your Communication Skills: Since this role involves engaging with customers, it's crucial to demonstrate your communication skills in your application. Use clear and concise language, and don’t shy away from sharing examples of how you've successfully navigated tough conversations.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining the StudySmarter team!
How to prepare for a job interview at Brellis Recruitment
✨Know Your Collections Stuff
Make sure you brush up on your knowledge of collections processes and best practices. Familiarise yourself with common challenges in late-stage collections, as well as effective communication strategies for handling difficult conversations about overdue debt.
✨Show Empathy and Understanding
During the interview, demonstrate your ability to empathise with customers. Share examples of how you've successfully navigated tough conversations in the past, showing that you can balance assertiveness with compassion when dealing with overdue accounts.
✨Prepare for Role-Play Scenarios
Expect to engage in role-play scenarios during the interview. Practise responding to various customer situations, focusing on how you would approach a conversation about overdue payments. This will showcase your problem-solving skills and adaptability.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready to ask. Inquire about the team dynamics, the tools they use for collections, or how success is measured in this role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
