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For Companies At a Glance
- Tasks: Manage customer accounts, handle orders, queries, and upsell products.
- Company: Join a dynamic team in Warwick with a focus on customer satisfaction.
- Benefits: Enjoy a competitive salary, pension, life assurance, and healthcare plan.
- Why this job: Make a real difference by enhancing customer experiences and driving sales.
- Qualifications: Strong communication skills, computer literacy, and a team-oriented mindset.
- Other info: Full training provided with opportunities for personal and professional growth.
The predicted salary is between 24000 - 28000 £ per year.
Salary: £26,000 per annum. Pension, life assurance, Westfield healthcare cash plan.
Monday to Friday: 8:30 to 17:00 hours.
Location: Warwick.
Overview
The Customer Account Coordinator encompasses the management of existing customers, principally the receipt of orders, query and complaint handling, and regular outbound communication as well as upselling and product gap fill. The candidate will be responsible for a mixture of customer accounts, including key accounts that are assigned to you. It is expected that the Customer Service Advisor will be able to manage all customer accounts when necessary. All customer interactions will be managed through our Hubspot CRM system and Merlin Order system.
Responsibilities
- Receipt of orders from telephone, e-mail and web sources
- Entering orders onto Merlin system
- Upsell to customers on inbound (telephone) order capture
- Preparation of customer quotations
- Provision of product advice (including product specifications, MSDS sheet, etc)
- Provision of reports as required by customer (in conjunction with IT department)
- Facilitating provision of samples (in conjunction with purchasing department)
- Maintenance of customer records on sales systems
- Query handling (progress of order, account balance and complaint handling)
- Participation in regular sales meetings
- Training (Full in-house process and computer skills training.)
Qualifications
- Ability to work with computers
- Good communication
- Numeracy
- Personable and enthusiastic
- Willingness to work as part of a team
- Happy to work to deadlines
Customer Account Coordinator in Royal Leamington Spa employer: Brellis Recruitment
Contact Detail:
Brellis Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Account Coordinator in Royal Leamington Spa
✨Tip Number 1
Get to know the company! Research their values, culture, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills. As a Customer Account Coordinator, you'll be handling queries and complaints, so being clear and confident in your speech is key. Try role-playing with a friend or family member to get comfortable.
✨Tip Number 3
Prepare some questions to ask during your interview. This shows you're engaged and gives you a chance to find out if the company is the right fit for you too. Think about what you want to know about the team and the role.
✨Tip Number 4
Don't forget to follow up after your interview! A quick thank-you email can leave a lasting impression and keep you on their radar. Plus, it shows your enthusiasm for the position.
We think you need these skills to ace Customer Account Coordinator in Royal Leamington Spa
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience that matches the Customer Account Coordinator role. We want to see how your skills align with managing customer accounts and handling queries.
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to showcase your enthusiasm for the role and explain why you’re the perfect fit for our team at StudySmarter. Keep it friendly and professional!
Showcase Your Communication Skills: Since this role involves a lot of customer interaction, make sure to demonstrate your communication skills in your application. We love seeing examples of how you've effectively handled customer queries or complaints in the past.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Brellis Recruitment
✨Know Your Customer Service Basics
Brush up on your customer service skills before the interview. Be ready to discuss how you would handle common scenarios like order queries or complaints. Think of specific examples from your past experiences that showcase your problem-solving abilities.
✨Familiarise Yourself with Hubspot and Merlin
Since the role involves using Hubspot CRM and the Merlin Order system, it’s a good idea to do some research on these platforms. If you can, try to get a basic understanding of how they work. This will show your potential employer that you're proactive and eager to learn.
✨Prepare for Upselling Questions
Upselling is a key part of this role, so be prepared to discuss techniques you might use to encourage customers to purchase additional products. Think about how you can highlight the benefits of products in a way that feels natural and helpful.
✨Show Enthusiasm and Team Spirit
The job requires a personable and enthusiastic approach, so let your personality shine through during the interview. Share examples of how you've worked well in a team and contributed to a positive work environment. Employers love to see candidates who are not just skilled but also a great fit for their team culture.
