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For Companies At a Glance
- Tasks: Engage members and enhance community through strategic communication and events.
- Company: Join a dynamic team focused on member engagement and community development.
- Benefits: Flexible working hours, professional growth opportunities, and a supportive team environment.
- Why this job: Make a real difference by connecting with members and shaping community experiences.
- Qualifications: Degree or equivalent experience in communications, marketing, or engagement roles.
- Other info: Ideal for proactive individuals passionate about building relationships in a collaborative setting.
The predicted salary is between 36000 - 60000 £ per year.
As Community & Communications Manager you will deliver high quality member engagement and communication activities, supporting the growth of the company's network and the ongoing development of the community portal. You will play a key role in strengthening relationships with members, improving engagement with network benefits and ensuring consistent, engaging communication across all channels.
Key Responsibilities
- Member Engagement & Community Development
- Support the development and delivery of the community development and member engagement strategy, to increase participation and interaction across the network.
- Foster and nurture strong, collaborative relationships with member firms, to understand their evolving needs and priorities.
- Work closely with the IT & Member Experience Manager to develop the Connect portal and improve member experience and access to benefits and services.
- Contribute to the planning and delivery of member events, including the annual Conference with a focus on content, and member communication.
- Coordinate regular member feedback surveys to understand member sentiment, engagement and satisfaction.
- Chair the company's BD & Marketing and CX groups, helping to plan discussions, share best practices and develop supporting resources.
- Participate in regional and special interest discussion suppers and represent the company at relevant events.
- Communications
- Deliver a comprehensive communications plan to ensure consistent, clear and engaging messaging across all channels.
- Collaborate with the Executive Team in the creation of member-focused content and resources in line with the company's overall strategy.
- Manage online presence, including the website and social media channels, ensuring content reflects the brand and resonates with members.
- Produce high-quality written and visual content for newsletters, digital channels, and marketing materials.
- Support the wider team with communication initiatives relating to member recruitment, engagement campaigns, and thought leadership.
- Collaboration and Support
- Oversee the work and development of the Member Communications Officer, fostering a culture of collaboration and continuous improvement.
- Work closely with colleagues across the team to align communications and engagement activities with company objectives.
- Contribute ideas and feedback to support the ongoing development of the network's member services and digital platforms.
- Maintain an up-to-date awareness of developments in the legal sector to inform communications and engagement strategies.
- Development of external personal network for the benefit of the company.
- Responsibility for own ongoing personal development and learning.
Essential Skills and Experience
- Degree level qualification or equivalent experience.
- Strong experience in engagement, communications, or marketing role, ideally within the professional services sector.
- Excellent interpersonal and relationship building skills.
- Strong written and verbal communication skills with experience creating impactful content.
- Confident managing multiple projects and priorities.
- Experience with digital communications tools, including websites, email campaigns, and social media platforms.
- Ability to work collaboratively with colleagues and external partners.
Desirable Skills and Experience
- Experience working in, or supporting, law firms.
- Experience in community development or member engagement.
- Experience of professional networks.
- Experience supporting events and conferences.
- Experience of working in a small team.
- Understanding of trends and issues affecting the legal sector and SME businesses.
- Familiarity with CRM systems, member engagement tools and marketing measurement and analytics.
- Familiarity with video editing software.
Personal Attributes
- Proactive, self-motivated, organised and results-driven.
- A collaborative, approachable team player who thrives in a community environment.
- Passionate about building relationships and delivering exceptional service.
Community and Communications Manager in London employer: Brellis Recruitment
Contact Detail:
Brellis Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Community and Communications Manager in London
✨Tip Number 1
Get your networking game on! Attend industry events, webinars, and meet-ups to connect with potential employers and like-minded professionals. Remember, it’s all about building those relationships that can lead to job opportunities.
✨Tip Number 2
Show off your skills online! Use platforms like LinkedIn to share your insights and engage with content relevant to community and communications. This not only showcases your expertise but also helps you get noticed by recruiters.
✨Tip Number 3
Don’t be shy about reaching out! If you see a company you love, drop them a message expressing your interest in their work. A personal touch can make a big difference and might just land you an interview.
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities waiting for you. Plus, applying directly shows your enthusiasm and commitment to being part of our community.
We think you need these skills to ace Community and Communications Manager in London
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your enthusiasm for community engagement and communications shine through. We want to see that you’re genuinely excited about building relationships and enhancing member experiences!
Tailor Your Content: Make sure to customise your application to reflect the specific skills and experiences mentioned in the job description. Highlight your relevant experience in engagement and communications, especially within professional services, so we can see how you fit right in!
Be Clear and Concise: We appreciate clarity! Keep your writing straightforward and to the point. Use engaging language that reflects your personality while ensuring your key messages come across clearly. Remember, we’re looking for strong written communication skills!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our community!
How to prepare for a job interview at Brellis Recruitment
✨Know Your Community
Before the interview, dive deep into the company’s community and communications strategies. Familiarise yourself with their current member engagement activities and think about how you can contribute to enhancing these efforts. This shows your genuine interest and helps you stand out.
✨Showcase Your Communication Skills
Prepare examples of your past work that highlight your strong written and verbal communication skills. Whether it’s a successful campaign or an engaging piece of content, be ready to discuss how you created impactful messaging that resonated with your audience.
✨Demonstrate Relationship Building
Think of specific instances where you’ve successfully built relationships in previous roles. Be prepared to share how you fostered collaboration and engagement, especially in a professional services context. This will illustrate your ability to connect with members and understand their needs.
✨Stay Updated on Industry Trends
Research current trends and issues affecting the legal sector and SME businesses. Being knowledgeable about these topics will not only impress your interviewers but also allow you to discuss how you can adapt the company’s communication strategies to meet evolving member expectations.
