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For Companies At a Glance
- Tasks: Manage overdue accounts and engage customers in meaningful conversations.
- Company: Dynamic company based in Leamington Spa with a supportive team culture.
- Benefits: Competitive salary, hybrid working, and additional perks.
- Why this job: Make a difference by helping customers while developing your communication skills.
- Qualifications: Experience in collections or contact centre roles is essential.
- Other info: Great opportunity for career growth in a fast-paced environment.
Check you match the skill requirements for this role, as well as associated experience, then apply with your CV below.
Leamington Spa Hybrid (after training) £25,000 - £28,500 + Benefits
Are you experienced in collections or contact centre roles and confident in handling challenging conversations about overdue debt?
This role sits within late-stage collections, managing customer accounts that are significantly overdue. You will take ownership of accounts, engage customers to understand their situations, and work towards resolving outstanding debts.
Customer Collections Agent in Heathcote employer: Brellis Recruitment
Contact Detail:
Brellis Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Collections Agent in Heathcote
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play those tricky conversations about overdue debt with a friend or family member. The more comfortable you are, the better you'll handle real-life situations during interviews.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. They can provide insider tips and might even refer you directly to the hiring team.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace Customer Collections Agent in Heathcote
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in collections or contact centre roles. We want to see how you've handled challenging conversations and managed overdue accounts, so don’t hold back on those details!
Showcase Your Skills: In your application, emphasise your communication skills and ability to engage with customers. We’re looking for someone who can confidently navigate tough discussions, so let us know how you’ve done this in the past.
Be Clear and Concise: When writing your application, keep it straightforward. We appreciate clarity, so avoid jargon and get straight to the point about your relevant experience and why you’d be a great fit for the role.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Brellis Recruitment
✨Know Your Stuff
Before the interview, make sure you understand the ins and outs of the collections process. Brush up on your knowledge about debt management and customer engagement strategies. This will help you answer questions confidently and show that you're serious about the role.
✨Prepare for Tough Conversations
Since this role involves handling challenging conversations, think about how you would approach these situations. Prepare examples from your past experiences where you've successfully navigated difficult discussions. This will demonstrate your ability to manage sensitive topics with empathy and professionalism.
✨Showcase Your Communication Skills
As a Customer Collections Agent, clear communication is key. Practice articulating your thoughts clearly and concisely. During the interview, focus on how you can convey complex information in an easy-to-understand manner, which is crucial when dealing with customers about overdue debts.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the tools they use for collections, or how success is measured in this role. This shows your interest in the position and helps you gauge if it’s the right fit for you.
